# of nights: 4 Room (booked): Jr Suite w Terrace (via suite upgrade award) Room (upgrade): SE Corner "King Suite City View" (#412) Check-in (early): 10:30am (notified via email) Location: Superb (city center, felt tucked away (private/quiet/safe) bc of unfinished Plaza del Carmen) Welcome amenity: olive oil In-room water: aua pure water (100 cl, glass bottle) is complimentary. Label indicates €15; however, only applies if you take the bottle home. Refills upon request, or self-fill using gym filtered water dispenser. Check-out (express): 8:30am (notified via email) Requested: (2) power converters, (1) extension cable Fridge: request denied, none available, option for staff to clear minibar Circular dining room table + (3) chairs L-shaped couch (super comfy) (5) Juliette balconies (w auto drapes) (2) 55" articulating Samsung TVs (living room, bedroom) ... cannot change TV input (if you have your own firestick, etc.) but you can cast to TV (via smartphone, iPad, etc.) Huge soaking tub (+herbal bath salts) Lovely rainfall (+wand) shower booth w excellent water pressure Toilet + bidet Excellent Bowmakers bathroom products Gym (L1, 24/7): modern machines, punching bag, nice views, marble bathroom + shower (separate M + W), personal trainer (upon request) Rooftop (L8): fantastic views, posh swimming pool, lounge/bar Hyatt App (digital key): not working Hyatt app (request something): not working WhatsApp Thompson Madrid Guest Experience: super fast, super effective for room requests, questions, reservations, etc. HUGE shout out to Camila for her incredible professionalism and hospitality!!!! :D Soooooo many breakfast options within walking distance. Favorites include: * La Mallorquina (~5m walk), cafe con leche €1.8, napolitana €1.8 * La Rollerie San Jerónimo (~8m walk) We will definitely be back whenever we visit Madrid! Thank you so much for the over the top experience! Merry Christmas! read more

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I had such an incredible experience at the Thompson Madrid. I stayed here on two separate stays during my Europe trip and booked both through the Chase luxury hotel collection (the Edit) because the prices were similar but it included a bunch of perks (room upgrade, daily breakfast for two, a welcome gift, $100 dining credit, late check-out/early check-in). On the first stay, I was in the King bedroom with a balcony, which was already incredibly spacious and luxurious. The floors weren't as clean as I hoped, but I just used the comfy slippers they offered. On the second stay, we were lucky enough to score the penthouse suite! It was AMAZING. Honestly, it will probably be a once-in-a-lifetime experience, but we got used to the penthouse life fast. It was easy for us to take advantage and stay in as much as possible because of our dining credits (get their tinto de verano aka better sangria). Because of how great everything was, it was not hard to fully take advantage of all the perks. The breakfast that was included was... you guessed it, also incredible. We first thought (and were perfectly happy) that it came with pastries, a meat plate (including iberico ham, turkey, and cheese), grilled bread, fruit, and coffee. However, the breakfast also included an entree (e.g., omelets, English breakfast, benedicts) and dessert (e.g., carrot cake, churros, yogurt) per person. This prevented us from eating lunch, but we wouldn't have it any other way. Plus, most of the restaurants in Madrid didn't open until 1pm - so it was perfect. We spent most of our dining credit on Mendo (the attached restaurant) and the lobby bar. The menu was overall pretty good. Our favorites were the creamy ham croquettes and the burrata with green mole. It is a bit more pricey than the surrounding restaurants, so I would only visit if I had those credits on hand. In case there needs to be a summary, the Thompson was INCREDIBLE and easily the highlight of our Madrid trip. read more

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Thompson Madrid is the first Thompson hotel outside the United States and has generated quite the buzz within the World of Hyatt community since it opened. Glad we were finally able to check it off our bucket list last month as WOH Explorists, working towards Globalist which is the highest level. Booked our stay through the American Express Fine Hotels & Resorts Program to be able to enjoy some of the benefits that comes along with it such as free breakfast, early check in and guaranteed late 4pm checkout. We arrived at 7PMish on a Sunday so didn't get to take advantage of the early check in and was going to have an early morning flight to Amsterdam the following Wednesday. I was hoping they'd give us a nicer upgrade due to the fact but didn't happen. They at least was able to give us an upgrade of room category which included a terrace, so that we appreciated. More on my channel so check it out. Pros: Beautiful and elegant property. Room stayed nice and cold. The rain shower was probably the best I've had in Europe. Beautiful pool and rooftop bar. Gym was pretty good sized and well-equipped. The Omar where we had our daily breakfast and also did dinner was very good. Being a bakery primarily, the bread and pastries were fantastic. Location is top notch, 3 minute walk to Puerta del Sol. 5 minute walk to Gran Via. Loved the welcome drink at the lobby bar and the gift of extra virgin olive oil that we still have to try. Cons: There's active construction going on in front of the property right now. If you take an Uber or Bolt, it would be a challenge. You'll have to walk 2 to 3 minutes with your luggages to find the hotel. The mini bar isn't intended to be complimentary so just be cautious. Overall, staff were also pretty warm and welcoming, special thanks to Monica who welcomed us the day we arrived and to Miguel, who served us during our dinner at The Omar. Hope to be back in the near future. read more

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Final Stop at Madrid. This is an outstanding Marriott property in top neighborhood in Madrid. To get there from Airport, it is flat $33 euro ride and the hotel is modern with great roof top pool with view of city (unfortunately no spa) and very small gym that is adequate. The rooms are immaculate with amenities and the beds are super comfy, the front desk re ultra helpful and service is immaculate. It is more of a super business hotel rather than luxury spa hotel but I rank this place very high in cleanliness, comfort and location. And the on site restaurant, Omar is Michelin rated offers outstanding breakfast and dinner. read more

Thompson Madrid - Hotels Near Me - Madrid, M

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Wow, just wow! Everything about the Thompson Madrid was just above and beyond. We stayed here during our last few days in Spain and was upgraded to the King Suite City View--of note I am a globalist member and paid an extra 100 euros/night to have a 3rd person in the room. The 100 euros was supposed to be for a roll away bed but instead they had made the chaise portion of the couch into a bed, which we didn't mind as the couch was pretty comfortable for a bed. There is a lot of construction in front of the hotel and is blocked off to cars, so our Uber dropped us off at the corner and we had to walk a few steps to the hotel. First impression, staff are all friendly and welcoming. I feel bad for not remembering the girl at check in who helped us but she made the stay more memorable. We tried checking in early at 11am, however our room was not ready so they offered to put us in temporary room for the time being until our room was ready. While she helped us check in, we were seated in the lobby and complimentary welcome drinks and pastries were offered. About 20mins later, our temporary room was ready and the bellboy helped us with our luggage. We were given a king bed room, which was pretty nice! We didn't use it for long though since we mainly just wanted to drop our belongings and change before going out. When we returned that night, we were told our room was ready and that we would be on the same floor, the 6th floor. When we entered the room, we realized that we were upgraded to the king suite with city view! Room is amazing, suited in the corner, there were views from all angles. I loved how the suite was set up and the bathroom felt very luxurious. The bathroom had a separate shower and bathtub. Toiletries were from Bowmakers. On Halloween day, we returned to our room with chocolate and Halloween themed cookies! As globalist members, breakfast is included. For the third person, the cost was an extra 35 euros. Breakfast is at The Omar, which is the hotel restaurant to the left of the hotel lobby. We were impressed when they came out with the Welcome spread! Breakfast was all you can eat/drink. And let me tell you, it was amazing. Why can't breakfast be like this everyday? Thank you to everyone at the Thompson Madrid for such a memorable experience! read more

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Our stay at Thompson Madrid, one of the city's newest luxury hotels, was an incredible experience. We chose this hotel to celebrate the last leg of our anniversary trip in Spain and this place exceeded our expectations. The front desk staff was phenomenal throughout our stay and definitely added a positive personal touch to our stay. The fabulous gal who checked us in, Yaiza, was patient, warm and made us instantly feel very welcomed. If you're her manager, please give this gal a raise - she was awesome, friendly and an absolute delight. We also worked with another receptionist, Valentina, to help us book a taxi and she was equally as engaging, patient and wonderful to work with. Location was also prime. This was our first trip to Madrid, and we didn't realize how lucky we were to walk to multiple landmarks and neighborhoods from our hotel, including to Chueca, which is Madrid's vibrant gay district. We were also centrally located between multiple Metro subways stops too, which made getting around the bustling city of Madrid even more convenient. We felt safe throughout our stay at all times. Aside from the prime location and attentive staff, the biggest standout would be the incredible design of the Thompson Madrid, the well-thought out details and layouts in each room and lobby. This was our favorite hotel stay of the trip, as you can tell the designers were intentional with everything - and I truly mean it. Our room was absolutely gorgeous and stunning - you can really feel how new it is too. The roof top was also well crafted with a modern, spacious and stunning design to show off the breathtaking and gorgeous 360 degree view of Madrid. The roof top pool and bar were closed during our stay. I can only imagine how much more incredible those amenities would have added to an already top-tier hotel experience. Our only feedback was that the hotel lobby restaurant was understaffed, as there was only one person doing all the tasks --taking orders, cleaning and preparing drinks. It took us awhile to put in an order, which was a real bummer. He was really friendly though and super personable. I'd encourage the hotel management to add in an additional 1-2 staff members to help in this area! All in all, my partner and I had an incredible time at Thompson Madrid and would absolutely stay here again. If you're looking for a luxury hotel accommodation in the heart of Madrid, you won't be disappointed with the Thompson Madrid. read more

Great hotel and enjoyed the stay. Staff was amazing; a couple glitches checking in but all good. The Omar Restaurant ( 5 star) was wonderful ( staff: Jesse and Ivan were the BEST) and provided incredible breakfasts and lunches. Gym was very nice and the rooftop bar and pool had the best views of the city. Rooms were ultra modern and comfortable. Absolutely recommend and worth the money to stay here as it is perfectly located by Sol Plaza and all the action read more

Thompson Madrid - Construction site next door. Maybe done by end of 2024. Will be a square to enjoy - Hotels Near Me - Madrid, M

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**STAY HERE** I am so picky when it comes to accommodations. I have OCD and staying in hotels can really set me off . Any little thing can creep me out. This hotel was a great find! There are so many options in Madrid and we are glad we chose this hotel. Everything was clean and tidy. Nothing was out of place. The hotel smelled great and the attention to detail was obvious. The staff is absolutely top notch! They are very caring and accommodating. We never opened the door to the hotel on our own. The doormen and bell hops helped us with our luggage and always asked how we were or if we need any suggestions. One time he even walked us all of the up to the main street to make sure he told the taxi driver where we wanted to go. Anything we needed once in the room was delivered quickly! They even had chocolate covered strawberries in our room for our anniversary with a personally written note. The room was huge and decorated impeccably! The shower and water pressure was great. The sheets and pillows were high quality and the bed super comfy. Everything was very clean. We had laundry service and it was fast! The welcome appetizer and drink was a nice touch. The only thing I must mention and it is temporary and not the fault of the hotel is that the square in front is under construction and the streets are closed. At times taxis could not get to the entrance of the hotel and we had to be dropped off on the main street and walk down. We walked at all times of the night and felt safe although there were alot of homeless people camped out. Everything Madrid is within walking distance from the hotel or a short taxi ride. I highly recommend staying here. read more

Thompson Madrid - Welcome app and drink - Hotels Near Me - Madrid, M

This hotel was a dream! We were greeted with complimentary local wine and Iberian ham. We stayed in a beautiful, spacious room with a terrace. The hotel opened only a few months ago, so it's new and gorgeous. The staff is friendly and attentive. The only negative is the hotel charges for everything - water bottles, mini bar snacks (when we were staying in one of the most expensive rooms for our honeymoon, it should've been included), and even ICE when we wanted to put our own champagne in ice. This got pretty annoying! However, it was awesome we could book the hotel using points from our Hyatt card. It was a great location, walking distance to San Miguel market, plenty of shopping and other great attractions/ restaurants. We fell in love with Madrid, and it definitely helped to stay at this hotel! Would love to come back! read more

The staff was very congenial and helpful. The Concierge helped us get a guide and tickets for a tour of the Royal Palace when online ticket sites said tickets were sold out. They assisted us in obtaining our boarding passes for our return flight. We were part of a tour that included transportation to the Madrid Airport. The staff alerted us that the tour transportation had not arrived but they took the initiative to get us a taxi and paid for that taxi. We appreciated their service and would recommend this hotel. It is also centrally located to all the major sites of the city. read more

Room was clean with walk-out balcony, but was on the top floor and was disturbed each day by on-going pool construction, pool and rooftop were closed but they still charged the full rate for the room with no concessions for the noise and lack of swimming pool, However, They did offer us to enjoy a neighboring hotel pool at 80 euro for the day!..lol Don't expect an early check-in, we had to wait to the last minute at 3pm for a room to be ready when my flight arrived at 6:30am. It appears that this may be a result of a Hyatt brand hotel adhering to "policy", but the mangers are apathetic to guest inconveniences. Would stay somewhere else next time. read more

Disappointing, wish we had booked elsewhere. Chose this hotel because of the amazing roof pool and bar prominently featured in pics and amenity list and surprise: it's closed for the season (29c, 85f today) or construction, front desk used both excuses. Recently renovated in nice design concept but busy and a bit overdone. Tiny bar, roof area closed, breakfast choices lacking. Room tiny, no desk, poor lighting... Major ongoing construction of entire square out front so a noisy dusty mess of a neighborhood and very hard to access hotel by car. Hyatt Globalists here so we stay a lot and our most disappointing stay with Hyatt ever. Brought up our concerns with property management who was very professional and we agreed to come back for a drink to see the property when all amenities fully open. On a positive note great central location so we'll come back for that drink and maybe another stay. read more