Exactly double the cost to replace my front struts than what 2 other places quoted me. Buyer…read morebeware. Never again here.

Very disappointed. Stopped by for oil change and tire rotation. Sign on window states no appt…read more necessary. Was unable to service at that time. Made appt. for the next day at 0900. Stated that I was there with appt. for oil change, tire rotation, check tire for leak and change wiper blades. Arrived at 0845. Stated I would be waiting. Car was not taken back to service bay until 1 hr. later. Service not completed until 1220. 3.5 hours later!! Appears oil change, tire rotation, and slow leak repaired on tire. Not done.... wipers were not replaced, window sticker was not replaced as to next service and most importantly, there was no apology for taking so long.

Highest quality results for my family: Expedited my oldest son's exotic, limited edition sports car…read moreengine replacement to my import's interior light fixture repair to an older vehicle's electric window motor replacement previously poorly performed at a local competitor.

OMG this guy is the absolute best! I found him a couple of years ago and if I need anything done…read morehe's the one I call! He's extremely knowledgeable and friendly. His wife runs the office and she's also super nice! I send my family and friends to him. He's actually the most honest mechanic I've ever met!

Chose Reliable Automotive to be my repair shop after " interviewing" several shops around the area…read more I have now used them for four vehicles, multiple maintenance jobs, including brakes, rear end struts, new radiator, a/c recharge and more. I find them trustworthy, knowledgable and always clear on expected cost and time required. Experienced an issue on a brake job not quite right and they corrected the issue without any hesitation. Nice waiting area stocked with snacks and drinks if needed.

Reliable Automotive is incredibly honest, trustworthy, and as their name says - reliable! My bf's…read morecrankshaft position center failed on us while driving - it was terrifying bc we lost power steering/brakes and the car just shut down. Thankfully, the team at Reliable was able to give a transparent and fair quote, and get it in and repair it quickly for us. Brandon was very helpful and the entire staff was welcoming, professional, and made us aware of some suggested preventive measures to take with the mileage of the car. Highly recommend it, fantastic local resource!

Friendly, Reliable, and in today's world most of all Affordable!!…read more One of the good guys Family Business and Local!!

We've taken three vehicles to Pat's Automotive and every time the work is thorough. Never needed…read morefollow up or second visit. I appreciate the accuracy in their repair work. Prices are very fair!

We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

I had high hopes, but the communication was just too consistently negligent. I took my car in on a…read moreThursday because the check engine light came on, and they said they'd get to it first thing Friday morning. I called Friday for an update, and he said I was next in line and to not call back as he would call me as soon as the diagnostic was done. I stressed that I needed my car that day as I know they're closed on the weekend. He never called that Friday, so I left a voicemail to call me ASAP because I needed my car for the weekend. When they opened again Monday, the morning came and went with still no call, so I dropped in. He said he never got my voicemail nor recalls talking on the phone, yet miraculously had an update on my car -- to which I wasn't notified until this drop-in. He proceeded to tell me my coolant pump was leaking and it was entirely empty of coolant when they checked it, so they ordered a new pump. After taking yet another lyft home, I received and read through the mechanic's inspection which said there were NO leaks and the coolant was at a good level. I called back asking for clarity, to which the guy backpedaled on what he said as I gradually corrected him against what was said in the mechanic's notes. He finally admitted he never read the notes. I just wasted a lot of time and Lyft rides due to the bad communication, so I urge people to read the inspection and repeatedly call/drop in if you insist on using this auto shop.

Short Version: Chris and his crew are incredible. Chris went above and beyond the call of duty to…read morehelp me when I was in a predicament and needed an urgent repair. The staff was knowledgeable and friendly. Their pricing is fair and affordable. Long Version: If you have a minute to stick around, let me tell you my story so you will know how awesome this place is..... Roughly four weeks ago, on December 15, 2023, I drove from NC to Murfreesboro to spend a couple of days with family in the area. I was supposed to have a really quick turnaround. During my drive to Murfreesboro, I had a light turn on in my BMW X3 regarding my coolant. I arrived in town Friday evening and the following morning, I took my vehicle to BMW of Nashville to have the coolant checked/refilled. While my vehicle was at the dealer, they identified a leak and completed further diagnosis to determine the radiator hose needed a replacement - this was the primary radiator hose on top. The quote provided to me by the dealership to complete the repair was egregious compared to the average cost for this repair. The cost was FOUR TIMES the average cost of replacing a radiator hose. I immediately began exploring other options which is where Chris comes into play. I called ATL Total Car Care and explained my situation and the needed repair. We talked through it and Chris was willing to help me and take my car in, the same day, to assist. Chris did not have the hose that I needed in stock but said if I could purchase the part directly from the dealer, he would still handle the repair. So, with Chris' idea, I was able to pick up my car from the dealer, purchase the necessary hose directly from the parts department, and then headed to Chris' way! They close around 2 pm on Saturday from what I recall. Chris took my car in around 12:30 that afternoon - he and his team stayed past closing time to complete the repair. The team waited for me to come and pick up the vehicle and close out afterward. Outstanding service. Affordable pricing. Good People.

****NIGHTMARE EXPERIENCE**** Summary (if you don't want to…read moreread the full story): My car came back with TWO NEW ISSUES after I spent over $3,000 with this shop, and the ORIGINAL ISSUE was never resolved. When I brought it back, they refused to fix any of it unless I paid even more money -- for problems that appeared immediately after I picked up my vehicle from them. The Diagnostic: I brought my car in because of a loud noise that happened at certain speeds. They said they'd need to run a full diagnostic to identify it, which seemed reasonable, so I left the car with them. Two days later, they called with their findings: my REAR DIFFERENTIAL was bad and needed to be fully replaced. They also gave me a list of "maintenance suggestions" and separately flagged that my FLEX EXHAUST PIPE was broken and needed replacing too. The total estimate with everything included came to $3,742.68. The Repair Decision: I declined all of the maintenance suggestions and authorized only two repairs: FLEX EXHAUST PIPE replacement -- $305.09 REAR DIFFERENTIAL replacement -- $2,484.38 That came out to roughly $3,000 after tax. Picking Up the Car: New Problems, Immediately When I arrived to pick up the car, it was parked out front. The moment I started it, there was a NEW NOISE -- loud, consistent, and awful metal on metal clicking noise for about 20 seconds. I was concerned, but told myself it might just be the new parts settling in. Driving away, I quickly realized: The ORIGINAL NOISE I brought the car in for was still there. There was now an insane NEW EXHAUST SMELL inside the cabin (that now happens every time I start the car). So: two brand-new issues, and the original problem still unresolved -- after paying over $3,000. I gave it a few more days, hoping it would resolve on its own as the parts settled in. It didn't. The new noise, the new smell, and the original noise were all still there. Follow-Up Visit with David: I called the shop, and CHRIS (the owner) told me to bring the car back in for a diagnostic. When I arrived, DAVID (the senior advisor) was the one who met with me. I explained what Chris had told me and described both the new noise and the fact that the original issue was never fixed -- despite having just spent $3,000. I showed David a video of the new startup noise and told him about the new exhaust smell. He offered a few guesses as to the cause, including that it might be related to the FLEX EXHAUST PIPE they had just replaced. We went on a test drive together, and David immediately said, "I hear the noise" -- referring to the original noise that the $2,400+ REAR DIFFERENTIAL replacement was supposed to have fixed. He asked me to drop the car off the following Monday, since I couldn't leave it that day. Second Drop-Off: Still No Resolution I dropped the car off Monday. The next day, David called and told me: They could not replicate the new startup noise. The new smell was likely caused by an exhaust leak from the FLEX EXHAUST PIPE -- the part they had replaced. They didn't know what was causing the original noise issue while driving, and suggested I take it to Discount Tire to have them look into something tire-related. Despite the fact that the ~$2,400 REAR DIFFERENTIAL replacement was supposed to fix that exact issue. At this point, I was furious. I asked David directly if they could just fix these problems, since I'd already spent over $3,000 and was left with the original issue plus two new ones that didn't exist before they touched my car. His answer: they didn't know what was causing the original noise, and diagnosing the new startup noise would take about 4 hours of paid diagnostic time -- on top of everything I'd already paid. I told them I was picking up my car. When I did, the "new noise" David claimed he couldn't replicate was right there. I DO NOT RECOMMEND.

Good people, would like to have been shown alternative solutions. Only given most expensive fix…read more Estimate was for new parts only. Good service and response.

James went above and beyond to help me with my battery. If you need someone honest that will help…read moreyou ask for James.

Love this place! I took my Jeep to the service department at my dealership and they quoted me an…read moreextreme number to get my car fixed. Nashville Auto was quick to pick up the phone, offer me a solution and it was affordable. I have gone back to them already and would highly recommend if you are in the East area!

Came to fix my rear control arm, ran over something on the freeway, such great service! Timely,…read morequality and not overpriced. The owner is super knowledgeable and friendly, A MECHANIC YOU CAN TRUST here in Nashville-no brainer if you need anything done!

Can't recommend Smith County Auto Repair enough! We were traveling along I-40 when we started…read morehaving trouble. We made it to the truck stop at the exit and started talking to a local at the gas pumps. He told us there was a shop or two closer, but that Charlie Edwards was the best in the area and that he was an honest guy and wouldn't "rip us off" like the other places. It was not far from the interstate so we crossed our fingers and made it over there. Wow! Great guy and had us back on the road in less than an hour for a lot less than we expected. It's hard to find places like this nowadays! Thanks again!

Great honest shop! Good pricing and they got me in and out same day ! Will be back !…read moreWohoooooooooooooo

Easily the best experience I've ever had at a car shop. Great work, pricing, communication, and…read morehonesty/integrity.