Excellent Service with Very attentive representatives!…read more Not only did they assist with my personal return in a timely matter they also helped me with my amendment with an extensive explanation in the matter.

I had a very frustrating experience working with Ben as my accountant…read more I was not clearly informed that missing the October tax deadline would result in significant penalties, which left me facing an unexpected fine of over $7,000. In my experience, important deadlines and consequences were not communicated upfront, despite me relying on him for guidance. There was also an error on my 2024 tax return that led to a $300 IRS bill, which I provided to him when he prepared my 2025 taxes. Unfortunately, that issue was not addressed and has since gone into collections. Communication has been a major issue throughout. Emails often take three to four weeks for a response, and phone calls are rarely returned. I've also followed up multiple times regarding an email he said he would send to the IRS, but it was never completed despite repeated confirmation that it would be handled. Additionally, I was placed on an automatic IRS withdrawal plan that I did not knowingly authorize, and when I asked for clarification, I was told to look it up myself online rather than receiving assistance or resolution. Overall, I did not feel supported or properly informed, and the lack of responsiveness made an already stressful situation much worse. Based on my experience, I would not recommend his services

Very difficult to get a live person on the phone. No sense of urgency in responding to questions…read moreleft on VM (only option given to communicate with their staff) Poor customer service

They weren't able to help me because it was tax season but did answer some questions and sent me in…read morethe right direction to work on my tax issue.

I've been going there for a few years for taxes and they were ok until this year. They sent me…read moreback my state return saying I'd get a decent refund. I got next to nothing and asked what happened. I was told the new amount was correct, but the original return they sent me and had me sign was a mistake. Not even an apology, and I'd have heard nothing from them if I hadn't asked about the difference. I'm now looking for a new accountant to do my taxes from here on out.

I always do my own taxes but decided to get my mom's taxes done by Lee Mandel & Associates and I…read morecouldn't be happier. I scheduled an appointment with John. I was pleasantly surprised to find that they use a secure digital file system so that I could upload files ahead of time. Very helpful! On the day of my appointment, John was able to knock out my mom's taxes in an hour or less. Thankfully her taxes are pretty straightforward, but the federal and state returns were e-filed and everything processed in a couple weeks. That was great! I'm almost considering having Lee Mandel & Associates do my own taxes next year! Money and time well spent here.

I've used David for years and have nothing but good to report. He is efficient/reliable doing…read morebusiness and personal taxes for me. Thank you for your hard work.

I don't understand why there are negative reviews about this business. We had a great experience…read morewith Eric! We had an appointment at 11:00. He took us early and finished the whole process in 20 minutes. He was professional and helpful and very fair prices. We will definitely use them again!

We no longer live in the area, but we (all three of us) get our taxes done here - both small…read morebusiness and personal. We actually look forward to our appointments! Both Rod and Jane are terrific- very knowledgeable CPAs who are also enlisted/enrolled agents of the IRS. They know their stuff, and the rest of the staff is terrific, too. The office is easily accessible off Rt. 83/St Charles Road, and is well worth the trip.

I've been getting my personal taxes and my part time business taxes done here for 10 years now. Rod…read moreis thorough and extremely knowledgable on the tax code. I've never had a problem and feel the money is very well spent.

I've been going here to do my taxes for 10 years. It doesn't seem like a long time until you…read morerealize that I live in Vernon Hills and it's about 40 miles away! My family has always dealt with James Rosslein and were never wronged. He's an honest man who will take care of you. This place is bar none and I recommend them to anyone!

We've been having our taxes done here for business for at least 8 years. We've referred lots of…read morepeople, including family members, over the years. My aunt comes all the way from Lombard to them.

Augenstein Accounting & Consulting Inc…read more Add a photo Augenstein Accounting & Consulting Inc. 4.3 (16) Accountant in Bartlett, IllinoisOpen Overview Reviews Photos About Google review summary 5 4 3 2 1 4.3 (16) Reviews Sort by Most relevant Newest Highest Lowest David Katsantones 4 reviews Where do I start? Bernard Shorle the owner and his airhead assistant really screwed me over regarding how they prepared and filed my 2023 tax return negligent and incompetent, lazy and unorganized. They filed my business taxes late in May ... More Suzi L Local Guide·26 reviews·7 photos 5 years ago This firm neglected to file 1099's as we requested them to. They also neglected to tell us that they couldn't do 1099's as they didn't have the software to do so. I was stood up for my appointment that I had made 30 days prior - he had no ... More 2 terri bassitt 14 reviews·1 photo 5 years ago My husband and I have been using BJ(owner) for over 15 years now. We had a small company and had other life issues that we felt we needed expert tax services for. They have never failed us and in fact BJ and his team have gone out of ... More 1 gvelez389 55 reviews·21 photos 6 years ago We really have enjoyed the tax services we get at Augenstein Acvounting for the last 2 years. They are very knowledgeable, dependable, and helpful with bith complex and regular returns. Their services are also very competitively priced. For prompt call backs please choose 1 of the 2 accountants, as the general mailbox fills quickly. 1 David Katsantones 4 reviews 2 weeks ago New Where do I start? Bernard Shorle the owner and his airhead assistant really screwed me over regarding how they prepared and filed my 2023 tax return negligent and incompetent, lazy and unorganized. They filed my business taxes late in May of 2024 because the owne, B.J had health issues. They filed my business seperate from my personal 1040 return. I asked ahead what would be my tax liability. They told me $3,900.00 total for both after they filed. Well that wasn't the case. They submitted my return without me seeing the return and approving before they filed. So now I owe $19,000.00 on top of the $3,900.00. I was in a panic and sent emails, phone calls and messages. They refused to answer my calls, and emails. So I had to call the hair salon next door to find out that they were actually in the office. So I notified the airhead and the owner that I contacted the business next door and they said they can't stand them next door. A lot of clients call the hair salon because they are irresponsible and lazy. They had the nerve to tell me that I have issues because I left so many messages in a weeks time. Not everyone has an extra $20k sitting around. They negligected to file any extensions for personal or business. I owe an extra $3,000.00 because they didn't file an extension for being late. They told me they will not fix my returns and to go somewhere else because I busted them out calling next door. I wouldn't trust these people ever again. I have begged them that I don't have the money and I need my return amended. They will not answer my messages. Run away from these people! You have an imcometant idiot that screens calls and emails. No one is a priority but themselves. They were reported to the IRS. The IRS admitted they were definitely negligent. I'm so stressed out, I don't know where else to turn. I also asked for a refund because they didn't complete my tax returns the correct way. I was told no refund! Best of luck dealing with these incompetent idiots! Pretty fun how after people write bad reviews, suddenly a couple of 5 Star reviews show up afterwards. I' whomever posted 5 star reviews was a relative or a friend asked to post a positive review! Don't fall for it. Read the bad reviews how similar what everyone complained about

they are very reasonable! They sit and go through everything with you. Great to work with.read more

17w775 butterfield rd, suite 123, oakbrook terrace, il 60181. WARNING ABOUT SALAH TRAVELS…read more We feel completely misled and scammed by Salah Travels. We booked our trip with them based on the promises they made to us, including specific hotels and visa arrangements. The trip has not even happened yet, because they failed to properly arrange our visas. On top of that, the hotels and other arrangements we were promised have not been provided as agreed. Instead, we were given completely different arrangements, including hotels much farther away. We trusted Salah Travels again, and unfortunately, once again, their promises were not fulfilled. We are demanding a FULL REFUND immediately. If they do not resolve this and return our money, we will continue sharing our experience publicly and provide the evidence of what was promised and what actually happened. People should be very careful before booking with this company. Do not rely only on their promises make sure everything is confirmed in writing before paying.

I reached out asking for help not just with reinstating my business, but also with maintaining…read morecompliance and avoiding future issues. I clearly requested a meeting to discuss next steps and establish a working relationship. Instead, I received a dismissive, one line response confirming reinstatement and ignoring everything else I asked. If you're looking for a CPA who listens, engages, and supports you beyond the bare minimum, I'd recommend looking elsewhere.