Nicole was great. She went over so many details, until I was…read morefinally satisfied, from so many of my questions. I learned a lot from our conversation. She was super courteous, even though I had to call her back for further explanation. I learned many positive answers, that I was glad to learn about. I am very well informed, & feel very secure w Allstate.

Had to battle with corporate on my own to obtain a justified roof damage claim. Received NO help…read morefrom anyone at the agency despite being with them for close to 20 years. Obviously moved on to a better situation.

Working with Alma Mireles has been a great experience. I don't even remember how long we have been…read morewith her. She is always quick to respond, answers every question, and makes sure I fully understand my options. Her reliability truly set her apart. No matter where she goes, we will follow Highly recommend!

My recent experience with the State Farm office in Addison, under Lusi Garcia, was extremely…read moredisappointing and far below the standard I expect from a company that promotes itself as customer-focused and service-driven. From the beginning, I experienced a consistent pattern of condescending communication, poor listening skills, and a lack of customer-centric mindset from the representative assisting me. Instead of hearing my concerns, he would quickly respond in a way that disregarded what I was actually saying, and he often shifted the conversation back to his own background rather than demonstrating that experience through real support or understanding. This made the situation more frustrating because it felt as if my issue was not being understood or taken seriously. I have been a State Farm client for 11 years, and my parents even longer, yet he made it clear through both his words and his rude body language that this history meant nothing. There was no acknowledgment of loyalty, no appreciation for the relationship, and no willingness to provide the level of help expected from someone in his position. Throughout the conversation, his fixed mindset and personal opinions consistently overshadowed any attempt at real client support, and this pattern repeated itself again and again. What made the experience even more upsetting was his repeated reference to his "extensive experience" and knowledge in the industry. In my opinion, this only made the situation worse. If someone truly has many years of experience, then the expectation should be that they are knowledgeable in their company's processes, trained in proper client relationship management, and able to guide customers through stressful situations with clarity, respect, and professionalism. Unfortunately, that was not the case here. There was no real effort to support me as a client, advocate for my concerns, or explain the process in a way that demonstrated empathy or understanding. A representative with strong experience should know how to actively listen, de-escalate issues, and provide meaningful guidance--not dismiss concerns or respond in a condescending tone. Even though he mentioned they "don't get incentives for approving or denying claims," it is still a business, and every business has metrics and expectations for customer service, compliance, and client retention. Based on my interaction, it seemed he did not fully understand or prioritize these responsibilities. Overall, I left this experience feeling unheard, unsupported, and disappointed that someone in a customer-facing role demonstrated such limited willingness to help. This situation reflects poorly on the office and raises concerns about the level of training and client service being provided. I hope this feedback is taken seriously, as customers deserve respectful communication, accurate information, and representatives who genuinely work in the client's best interest--not simply to get through a conversation or sell a policy.

I went to 3 different insurance agencies before finding this gem . The first one was absolutely…read moredepressing and outrageous, the second one wanted to sell me everything except home owner insurance? The third was better and then I was hopelessly looking and thought it was the normal for today's imbalance of service to customer ratio. One last hope was this office and these amazing people would've saved me so much time and grief. Anthony helped me from beginning to end . Such impressive professionalism and better than every I received the service and and quality product I needed! Im so happy I have an insurance agency I can trust and grow old with ! Thank you to the wonderful team and my amazing agent Anthony!

Location is key well lit sign on the building staff is friendly and very knowledgeable. I never…read morefeel like a customers but a friend they have know for years. family owned business from Addison. If you need a body shop or plumber or roofer they seem to know great people in the industry. Its good to know a agency willing to explain why we need insurance and what its really for.... Thank you for your years of great customer aka friend service.

This insurance company is horrible horrible customer service they don't have answers when you call…read morethem. They don't call you back. And they are very combative with the customers. They don't listen to what you are saying or your issues there billing sucks

A great and chill guy named Alex helped me through the process of transferring my quote for a…read morebetter deal

My wife has had insurance here for going on 8 years. We have filed two claims and they were ok,…read morenothing really good or bad to report. One thing I always found annoying was their lack of an online payment option. They don't mail you your new cards in advance either, so if you are a procrastinator there is no way to obtain instant proof of insurance, other than going into the office during their limited hours. Our 6 month due date has been on the horizon. This place feels it is acceptable to call every single day, and leave a voicemail reminding me that it is time to pay up. They have even resorted to calling two twice per day now! Well, guess what? That backfired really badly because by the third day of this harassment I was inspired to seek out a quote from Progressive. I thought maybe Acceptance's lack of an online payment option had somehow trickled down to me in the form of a discounted rate...WRONG! Not only is Flo giving me a better price, she allows me to obtain e-proof from my cell, print out my cards immediately, and make changes to my policy online. Nothing special in this day and age, but light years ahead of Acceptance.

Really great customer service and great rates! This is my first time getting car insurance on my…read moreown. I thought it would be crazy expensive but Idalia helped me find the cheapest coverage. She was also really thorough about explaining my coverage plan, and answered any questions I had. I would recommend this place to anyone looking to save some money and get great coverage!

Fast, prompt service. Love the technology improvements and, of course, the good rates. Happy camper…read moreover here!

Hello I just wanted to say that Matt was most professional kind and sincere definitely one of the…read morebetter salesmen I've spoken with in a while (49)rs

We have used Humbert Insurance for over 40 years. The last few years our agent has been…read moreunresponsive to say the least. We have found they are not adding any value at all! They are not proactive in finding the best insurance to meet your needs without prompting. We have decided to part ways and will not look back.

From the owner: We are a full service agency writing all lines of coverage's for over 40 years. we have contract…read morewith many different carriers. We can handle your home and auto or we can write your business, from contractors to professional to self-employed

Brad took a look at my current auto and home insurance to make sure everything looked good. Also…read morehelped me setup a life insurance policy that I have been meaning to set for a while now. Brad was very informative and went over all my options without trying to get me to sign up for something I didnt want. He does excellent work!

If you are looking for an expert that really cares about his clients, Brad is the guy for you. He…read moreis very responsive with honest answers and has gotten me or my husband anything we need within a few hours. We recently purchased a car and with Brad's help on the insurance side of things it went perfectly smooth. Our home recently had a leak and we got water in the basement. Brad came to meet the Farmers adjuster at our home! He is very knowledgeable and I have learned a lot about the coverage available without feeling any pressure to buy anything. I will always trust Brad with my insurance needs! I can't recommend him enough.