Brandon H is awesome! We discovered a yellow jacket nest in our crawl space, which we noticed because bees were getting up into our house. We called late in the day and spoke to Chris. We made an appt for the following day. Brandon showed up on time and got rid of the nest- it was huge! The hole where they go in was plugged and no more yellow jackets! Highly recommend. read more

This review comes months after my service. When the service was completed I unfortunately wasn't home. The actual work that was done was fine but the cleanup was terrible. Plants that were in no way in the scope of the work trampled and dirty hand prints all over the vinyl siding. They said some mulch would need to be replaced and I figured that. 13 bags later I didn't consider. The reason they loosely packed the trench spreading the remaining soil and rock over the area. I received an email explaining the scope of the work and responded asking the person to please call me before writing my review. Not once not twice did I ask so third time I post it here. Funny when they were quoting the work they made a point they were #1. I said #2 tries harder. So maybe look at e-mails and get back go your customer when they reach out. read more

Don't go here. I canceled last year and I am glad that I did. The service had gone downhill over the year before, with rescheduling due to absent employees and - the last straw- failure to replace a bug station that was full and there for 3+ months. When I told Isus about it, she argued with me and refused to fix this simple problem. I'm not paying the full price for partial work. So, I cancel, and Tanya comes to pick the equipment up and tries to lecture me on not escalating the problem and that I'd have to pay for inspection to restart. Honey, I shouldn't have had to escalate, and if I need an exterminator again, it won't be your company. Congrats on helping to sour your company's image! Too many other options around to waste time with a company that treats the customer poorly. read more

I picked Thomas since it won the Times Union's readers poll. I could see the carpenter ants crawling up the side of my house and wasp-like insects flying 40 feet above ground level. It seemed that they all found a home in an opening in my home's siding. Too high to reach without a ladder and too low to treat from the roof. Thomas sent an estimator who arrived on time and studied the problems. He said that unfortunately, they had no way to access it. Another pest company offered to spray the spot using a long pole, but that's not how Thomas operates. They would have probably used a cherry picker to treat the entire side of the house, only my alley way was too narrow to fit that sort of machinery. It was a free consultation so he left without charging me anything. He suggested I use whatever insect traps and sprays that are available on the market. If anything changes, he suggested I call back. I was a bit disappointed but relieved that I didn't get a fast talking, pushy representative. A few days earlier, a rival company set a young man who took a look at my basement and declared I "might have termites even though there was no actual sign of them." He offered to put me on two payment plans, One for the termites that I didn't have and a second plan to spray the carpenter ant and wasps. They would return every month. That company will not be named. I hate plans. Thomas did not charge me for anything I didn't need and for that I'm grateful. Interestingly enough, when S & G Roofing came to give me a new roof, they encountered the wasps' nest and quickly took care of it so they could go about doing their jobs without getting stung! read more

We had Thomas Pest for about 4 yrs and they were fabulous: prompt, knowledgeable and thorough. Don't look further. They are the best.

Eric and Zac were both professional. My mouse problem was taken care of HOWEVER, the original reason I contacted Thomas was a rat that has made home in my walls. That problem remains. I'm spending hours early morning/late night sitting on a chair hidden with my own means to take care of the problem as I have seen him out at various times in early AM/middle of the night. The last time Eric was here and I informed him I wished to terminate their service he left a few large sticky sheets. I called the office and requested that when they pick up the bait stations if they could leave a bunch of the sheets. The person suggested I go to Amazon or other stores. I stated in light that I had paid over a thousand dollars for their serviced and they failed to resolve the original problem the least they could do is provide me with materials, which they already did, to assist me. She said "no." She also informed me the company does not dispose of their bait stations. I'm very disappointed in that the original problem remans and they can't throw me sticky sheets. read more

I had been working with a well known pest control service for 6 years and what they were doing to get rid of our carpenter bees just wasn't working Someone recommended I try Thomas and I was so impressed with the young man, Da Mere, who came out to explore the place. He saw that not only do we have carpenter bees but we also have a big problem with carpenter ants. Part of the house was being eaten away by the carpenter ants. He was very thorough and knowledgable and I changed over to Thomas. I feel much more confident working with them and am already repairing part of the house that had been being destroyed by carpenter ants that our previous exterminator never even noticed. So far, so good!!! read more

They are professional and beyond helpful. Especially Loui. Words cannot express. He tapes things back after un-taping. He answers bug questions I never run out of questions about bugs. He answered them all. He is basically a pest clairvoyant read more

Don't bother for yellow jackets or bees. Despite being "professionals" they won't remove trim or do anything to physically access and remove the nest, and will only treat the access point from the exterior. Could take 7-10 days to see improvement, maybe, despite being told 24-48 hours, and when you call back after no improvement it takes them another 3-4 days to schedule return visit. Save yourself the time and money and either do what they can do yourself, or call someone else who actually will remove and not just treat a nest. Not worth $30 let alone the $300 they charge. read more

once again, thank you to Heron, for taking the time and care when at our house. He knows his work, and he makes good suggestions. He is here when he says he will be and we are grateful for his expertise and professionalis. read more

Trying to break in on name recognition of a Hudson Valley predecessor and king of pest control, Thomas Pest Control. Don't be fooled like I was. Amateur at best not to mention a program of monthly pricing WAY more than any other local service. All I wanted for Christmas was to be pest-free but no such luck, even 2 months later. read more

Have used Thomas Pest since we moved into our house in 2014. We got several estimates for service and Thomas was WAY less (by thousands) than the bigger outfits. Several mouse droppings and one 2:00am bedroom bat later (shudder ) we are still customers and still very pleased with their service; from the folks in office to the those who come to our home. Phil was the latest victim (I mean technician) to brave our ridiculous attic steps (built of plywood, toothpicks, and dread) and dogs. He was on time, conscientious, efficient but thorough, friendly and competent. Very thankful Thomas helps keep the pests outside. read more

This service offers a free consultation and the guy, Chris, who came out to the property was incredibly helpful, showing areas of the property that needed to be tended to and letting me know all that the company would provide. I was told that the initial service fee would be $315 dollar which he noted was "kind of expensive but covers a lot of things." The service is then another 80 dollars a month for upkeep and any pest emergencies needed. At the initial service, much of what was promised to me was not taken care of. When I complained the company let me know that I would have to wait an additional month for them to come back and finish at their upkeep appointment. They noted they would "try" at the next appt to get to one of the major areas I needed their assistance with, which was patching a hole under the house. When I noted that the service might not be worth the fees (i.e. i paid $315 dollars thus far to just have them put out mouse traps, ant bait and "exclusion" powder on parts of the house outside, they said if I cancelled my service, they'd have to come back to retrieve their mouse traps. Now I knew this was a rip off, as I had paid $315 to essentially borrow mouse traps. Perhaps if you have a good deal of money, it's nice to have a company coming to put out types of bait, but I'd rather just take care of these things myself and find another person to patch the hole under the home. read more

The experience with Thomas Pest Services was top-notch! Everyone, from the first call with Chris to inquire about their services, the initial inspection with Chris C., and the work Eli did to get a solid start to remedy the mouse problem was highly professional! They were very thorough, answered all of my questions (and I had a lot of questions), and the attention to detail in the work was exemplary! I was very pleased and would highly recommend them! I was also very happy to support a local, family owned business! read more

Five stars for Zach H. the tech who did our whole house interior pest service - he was a very nice, helpful, professional and personable young man who took the time to explain everything to us. Four stars because we didn't really need the full interior service, but it was a better value than the high cost of remediating just our clothes moths. read more

Terrible experience on phone... Wanted to use high pressure sales techniques and rude

They came quickly to diagnose the problem and came back soon after to treat it. Took the worry away!!

It's rare to hear only positive things about a business - especially in the pest control industry. Thomas is a friendly, honest, "human" company; willing to take the time for discovery in every aspect of their business. read more

Thomas Pest Services is always courteous and professional. We use them to service 2 different properties and have had great experience with both. Services we have used are for rodents, outdoor/indoor insects and most recently bats :(. I like that they email in advance to let you know they are coming, call when they are on their way and then let you know once service is completed what they have found. Zach W. particularly stands out for his excellent customer service today! Thank you for taking care of us! read more

We have been customers for nine months and have had several techs in our home for a mice problem. While they were all good techs, Greg was one of the exceptional ones. We are very grateful for him and his diligence. Give the man his cash, he definitely earned it and more. read more

After years of using Catseye, that business was picked up by Terminix, and the service level declined rapidly. Found Thomas and immediately there was an improvement. They proactively attacked weaknesses in our defense that the previous company(ies) apparently left to ensure we'd continue to need them. Couldn't recommend them more highly. read more

Michael F did a quarterly inspection. He is courteous, professional. Replacing bait and making sure entry points are well sealed. Also followed up on bee removal work he performed in the fall. Michael is an asset to Thomas Pest Control. read more

Very pleased so far with my experience with Thomas Pest Services. They were extremely thorough trying to pinpoint the issues in and around my home. I received an actual report of their findings and steps going forward. Zack and Jeff were friendly, totally professional, and seemed to care about the issues within the home. I've had one other company a year ago which did not come close to the service I currently am receiving from Thomas Pest. The other company took my $ and never once followed up on some major problems we were having and basically told me bee season was over with when I contacted them this year which forced me to look elsewhere and that is how I found Thomas. Love this company and highly recommend them for any pest problems. read more

requested service for what I thought was a squirrel issue. I only heard scratching so that was my guess. The issue ended up being bats. Everytime I would call after 'my service' was completed, they would tell me I'm being treated for squirrels. After several times explaining it was not for squirrels, it was for bats, and I actually never had a bat exposed and flying around my house until after I hired them! Fed up (having three bats in my house in a week), I called once again and was about to get a dissertation on my roof being the issue, I stopped them. I understand my roof is hard to access from the outside (because I have a forever roof over my original roof), but you should be able to access it from the inside! Needless to say, they have my money. I've called and asked (emailed on the web site once) to speak to a manager, I was told, "we don't let people really talk to the managers, but I can take a message." I've never heard of a business that doesn't allow you to talk to a manager. I've had no response from them by verbally leaving a message with a employee and I haven't received a response after completing a request on line. They have my money and I still have the problem I hired them to fix. BAD BUSINESS read more

The supervisor from this place is not agreeable person. I'm a bit disappointed and dissatisfied with they service. First they said they would be considerate due to the pandemic but charged me the price of 3 visits because I paused my service due to non paying tenant. I agreed to restart service this month and called for them to clarify their findings on their receipt and report which needed to state that there was no infestation. Instead, I was told that I needed to get another visit from them... meaning wait for next service and spend more on their service. They also said they found moderate dropping nothing to indicate a problem...It let me to believe that they did Not care about my needs just about my money. My house is in Albany Ny. Will let you know next month if things improve with this Company or if I need to switch companies. Benny Martinez read more

Having recently bought a neglected and unloved house, among the many projects we had included termite eviction. I was pretty freaked out about the whole thing so I got a couple of quotes. Bob from Thomas was my tech and was he thorough! He looked in closets, in the garage, got his hands in the soil, all the time staying focused and on topic. Not once did he use fear tactics or try to upsell me. Bob was professional, extremely knowledgeable and I felt very secure in his hands. Just to go through the process, we had the other company come out and what a difference! The sales guy talked our ears off for almost an hour - maybe 5 minutes of that was actual shop talk. He did a cursory run around the property and then started talking about not only a bait system, but trenching and tearing walls out. He said "all of our guys are construction certified". The minute we heard that a huge red flag went up for us. Now, I know termites are not to be taken lightly, but really. I spoke to my neighbors (it seems these little buggers are common in this forested area), and *none* of them had anything more than the in-ground systems and that was working for them all. Thomas Pest Services got our business - not only because they were professional, punctual and fair (and didn't talk our ears off about random nonsense), but treated us respectfully by not trying to clean us out. I will definitely consider them for future needs and would *highly* recommend them to anyone. Thank you Bob, and everyone at Thomas Pest Services! read more

We had a consult for pest control services and decided on Thomas Pest Service. In the initial visit, Brandon J. came out and thoroughly inspected the home and described the actions he had taken to prevent any future problems. He was very professional, in how he performed his job and how he communicated. read more

Our technician is regularly prompt and courteous. He works independently but reports out any concerns he sees. We had been having field mice getting into our basement in the winter. Since hiring Thomas this has stopped. We would recommend them highly! read more

Great friendly service! Greg is so thorough. So glad to have Thomas Pest help me with my home.

avoid at all costs...unreliable..took payment, never showed and never called to cancel...very unreasonable, argumentative, nasty...run, don't walk from these scammers. read more

I made the mistake of not choosing Thomas Pest Services first for my bat extraction job. Fortunately Aaron at Thomas Pest Services was able to come in and pick up the pieces left behind by the first company I hired for the project. Aaron was helpful every step of the way. His insights during the initial inspection period were clear, as were his recommendations for remedying the bat problem. When Aaron came back to work on the house, he made sure to explain what his observations were and talked through his methods for resolving the issue. I haven't had a bat sighting since working with Thomas Best Services. And even if I do have another issues some point down the line, I will not hesitate to work with Aaron and the folks at Thomas Pest Services again to see the problem through. read more

We wound up using their monthly pest control program, and it's been awesome. They came in earlier this year and sealed up as many entry points in our hundred-year-old house as they could. In the past, although we haven't see any, we've heard mice. So far this year, nothing. Our tech also told us that we should call immediately if we do hear something and they'll get right back to us. So far, so excellent with this company! read more

Horrible service they don't care about your property will just come and do the least work possible and will not resolve the problem do not get service from here there is plenty of other good pest services around. I was told if I have problems they will come with no charge when I called they tried to charge me another $1200 to patch one hole that was supposed to get patched the first time, do not get fooled by them. read more

Don't waste your money with this ridiculously overpriced company. They will charge $190 every 2 months but only show up every other month (they don't have a service where they come monthly), so really you are paying $190 for one service. And if you cancel they will charge for the following month despite the fact that they don't do anything and won't even show show up. I changed to another company, which charges $70/month and actually comes every month, instead of Thomas, which comes every other month and charges $190 And for the month they don't actually do anything. Their reduced pricing is $190 every 3 months but they will still only come once for the 3 month period . And their initial setup fee is actually $150 over the fee I was quoted at several other companies. Total waste of money. Why should I pay $95 for a month where they don't even come by? I should also add that the last time they came the guy spent 20 minutes at the house. read more

When I heard a new critter noise in my attic I didn't hesitate to call Thomas Pest Services back for an inspection. Once again they came in a few hours, did a thorough inspection and arranged for extermination and remediation within the week! I am once again critter free (2 years ago I had tiny critters in the basement, this time I had bigger critters in the attic!) and now have my entire house sealed up and can sleep again! Don't hesitate to call Thomas' they are a fabulous company to work with, very nice, professional and extremely courteous! read more

We had Thomas Pest Service look at a house we were about to buy. We were told to leave a check with the realtor for a specific amount- we did. About 4 weeks later we got a call saying we forgot to pay the tax (that were never included in the bill originally sent to us from them) and received a bill for $6. I felt that they should have owned up to the mistake on their part. We paid $100 on an inspection which would have been free if we waited a weeks until we owned the home. I felt that they should have swallowed the cost of the taxes that they forgot to include rather than bothering us about it weeks later. I will not chose them for service in the future. read more

Miguel is very kind and helpful. I would recommend him as a technician if you need these services.