I am usually not this cynical and judgemental with reviews but It would have been best if I would…read morehave turned around and left after the first few things that didnt go right at Mary Wallers dental office. I had a broken tooth filled on my upper right side. I was on time to my appointment and was left to wait for 20 minutes in the waiting room. When Mary (the denist) came to talk to me she didnt introduce herself and I later found out who she was. While she gave the local anesthetic she hit the main nerve in my face. I have never felt any pain like that before, my right side of my face immediately went numb and couldnt see out of my eye for a few seconds. Needless to say, I was a wreck and cried through the rest of the procedure. After, My whole right top jaw was in pain for the following week while I was not able to eat any foods warmer or colder than the temperature of my mouth because the tooth was so sensitive. I called Mary she said it was normal for the first week. (It is not normal to be that uncomfortable says other dentists) This lasted for a month. I went to see another dentist who took an xray and said Mary had not drilled out all the rotten part of the broken tooth as well as not having filled the tooth completely so there was space between my tooth and the filling so the gases trapped expanded and contracted with temperature change. This had caused a lot of new damage and rot and lots more money in repairing my tooth by a second dentist wanting to do a root canal. After all this, Mary did refund me the money for the poor job she did but the money I spent repairing her poor work and damage cost way more than the refund.

I had a very positive experience with Dr. Waller. I needed a lot of work done, and I found her…read morecandid, concise and professional attitude to be a model for the health services. She explained exactly what I needed to set up plan with straight forward pricing and I was all fixed up within a week. Thank you Dr. Waller.

The hygienist that cleaned my teeth today, did a great job! She was fast, gentle, and thorough.read more

I am very happy that I chose Avery Family Dentistry for my dental care. The office is state of the…read moreart, modern, and very clean. The staff are friendly, greet you by name when you walk in, even on the first visit. The exam was thorough and the doctor sat down with me in a separate room where I could sit at a consultation table with her & view my x-rays and pictures on the computer screen. She explained the work that needed to be done and why it was important and constructed a plan for completion of the work. She was respectful of the expenses and what insurance covers & gave me clear information on what charges to expect before any work was done. The cleaning that was done on my second visit was the best I've ever received. I had fillings and a crown done today, and while I can't say it was pleasant, I can say they did all they could to make it as comfortable as possible. I absolutely recommend Dr. Avery & her staff!

I have been going to Dr. Kwon's for pretty much my whole life (age 22). It's neat to have a dentist…read morethat has known you for that long and is familiar with your teeth. Putting that bias aside, Dr. Kwon is an extremely thorough dentist. You can tell right off the bat he knows what he's doing and you can bet he has had tons of experience doing it. His teeth cleanings are as painless as it can get and he has very good hands. I don't deal very well with pain so if I say a teeth cleaning is bearable... That's saying something. Now onto the good stuff...he's well trained in crowns too, has to get some a couple years ago. Totally painless (because I got numbed) and the crowns were done very nicely. When I was in high school I had to get gum surgery and his recommended periodontist was excellent, couldn't feel a thing and the job was successful! TLDR? Very skilled dentist that understands patient's pain tolerance. Has decades of experience.

I went to them to get my teeth cleaned and whitened since they were close and listed under my…read moreinsurance. I wanted to also get some x-rays done since it had been a while. The Dr. told me I had two cavities that needed to be filled. I said I just started a new job and that I didn't think my insurance covered it yet. He said he would have his staff contact my insurance for me and check, so I agreed. They came back and said they spoke with my insurance company and that they said it would be covered, so I agreed to have them filled at that time. I had two that needed done. I did one that day and scheduled an appointment for the next week to come back and have the other filled. I went back the next week to get the other one filled and left. The VERY NEXT DAY, I got a call from their office saying that the insurance company wouldn't cover the costs of the fillings and that I owed them $2,000 for the services performed. I of course didn't budget to pay for $2k worth of work done on my teeth so I had to work out a payment plan over the next month to pay for it. Especially since I just started a new job!!! Needless to say, they never actually called the insurance company and figured if I couldn't pay it they would just bill me. I think this is an AWFUL way to do business and exactly how people are put into debt!! I thought I should warn anyone considering going here to make sure to only get services performed on them that they KNOW are covered, and not let them "call" your insurance to check, because they won't! The actual work they did wasn't bad work, but since I had to pay $2k out of pocket for something that would have been free if I wasn't lied to and waited the 4 months until my insurance would cover it, well....sucks!! I will never go back and I guarantee if I pulled a stunt like this with my clients they wouldn't come back either!!

I was a patient of Conrad for almost 30 years. When his assistant dentist came in repeatedly 1-2…read morehours late, I finally went elsewhere. When word came she had left, I went back. Then in early 2020 I went for my semi-annual cleaning and checkup. I was surprised when he rasied a cleaning by $20, but as a senior citizen on a fixed income he added a $20.00 room cleaning fee in addition. That was over a 33% increase and without any advance notice at all. That goes beyond distasteful to immoral and unethical. I sent a letter and received no response, so I found another dentist who is much more senior friendly. It did occur that this may be a way to eliminate seniors on fixed incomes but it a very distasteful thing to do.

This is a fantastic dental center. I broke my tooth and they took me right away. I went back for a…read morecleaning and had Mary. She was amazing, super gentle and explained everything. Dr Conrad M, made me feel completely comfortable and I have huge anxiety going to a dentist. I have not been to a dentist in over 15 years and never had a cleaning. I highly recommend anyone to visit this dental office. The entire staff is warm and welcoming.

This was my first dental implant and the experience was great ! . The whole office was great! I…read morewould definitely recommend them !

I had tori (bones in the bottom of my mouth) removed. The doctor and staff were very up front and…read moreprofessional. The only thing I wish someone had told me was how extensive this surgery really was. I was not expecting the recovery to be as long or as painful as it was. Surgery went well, doctor was very nice as was the rest of the staff

Scammers,Was quoted for some work,not enough insurance left,wasted it would be ----$ out of…read morepocket. I agreed to have work done.went to leave and bill was almost double.i paid whatever.3 weeks later I get a bill for another substantial amount.Thats bs.wont be back scammers.

One thing I learned, is that if it's important to you, it's important to them. From the moment you…read morecome into the office, from the staff, the assistants, the hygienists, to Dr. Stancato, you feel that they truly care. I was first seen by Dr. Stancato a couple of years ago, after I hadn't been seen by a dentist in a very long time. I was embarrassed, afraid, and stressed over the thought of going. All my fears were gone the moment I met Dr. Stancato. She is a such a great dentist, that my wife and I followed her to Union Grove Family Dental. They go over what needs to be done and what your options are. They are truly the best. I would recommend Union Grove Family Dental to anyone. Jeff Repischak

Dr. Chris Caicedo is wonderful if you need an extraction, including wisdom teeth. Especially good…read morewith young adults/teens.

Dr. Khoury took over the dental office from another dentist that retired. I chose to go to another…read moredentist for my care. I called Khoury's office to request my dental records for my new dentist and the office stated that I would have to pay $100 to get my dental records. Think about that for a minute, the office retains my personal records regarding my dental care and they want me to pay $100 to retrieve my information to bring to my new dentist. No thanks.

6-29-17 today my crown came off "unglued" so I stopped in…read moreto my dentist if they can help me and they said we are all in a all day meeting . She said I will have to get back to you after I talk to the dentist she call me back within a half an hour and said we will get you in on the 5th of July at 2 PM ‼ So I took my buddies advice Dale Orr and called his dentist Kevin Quinn and they said sure can you come in within the hour 5:25 PM I said hallelujah I now have a great new Dentist great customer service .

I drive from Crystal Lake to Wauconda to see Dr. Quinn. If you are looking for a great dentist that…read moreis fun, energetic, professional and does the procedures correct the first time then he is your guy.. I have had a root canal, a crown and a partial tooth replacement, Dr. Quinn has top of the line equipment for porcelain caps, I had one made in 20 minutes. Too bad for me to have been born with weak teeth though I am very grateful to Dr. Quinn and is wonderful staff.