Robert was fantastic! - I submitted a A/C Service Repair request through my home warranty company, Cinch Home Services, and they linked me up with a company called Sears that could not come fix my A/C for 10 days. It's over 95 degrees every day where I live right now and not having an A/C for 33% of the month was unacceptable. So, I reached out to the home warranty company and I said I needed a different provider who could come sooner because I have small children. Pretty quickly I recieved a message that Thomas Heating and Air Conditioning was assigned to my case and they would reach out in 24 hours. They called me the next morning and told me a technician would be there between 12-2pm that day. Robert showed up at 1pm, even called me before he was going to be there. Checked for a few obvious issues, let me observe so that I could learn what quick checks he looks for, and then found the issue to be the fan capacitor on one of my units. He found the part in his truck, fixed the issue, but waited a minute or two to make sure everything was working and he realized that the fan was spinning the wrong direction. He was able to fix that by switching a wiring job that the previous A/C provider did incorrectly and now our A/C is working as it should, and will likely work 10 times better now that the fan is spinning in the right direction. Time will tell if the service holds up, but from today's perpective, Robert was AMAZING. No complaints, he even fixed the issue that the other A/C company messed up over a year ago and likely cost me a lot of money in the past 12 months. I will update this review if something bad happens, but likely, everything will be great! read more