Thomas Eye Group was highly recommended to visit for eye and contact exam. They have a self-service check-in which is easy to use. The waiting area was decorated nice and very clean. I was seen by Dr. Ann Saracini, who was quick and efficient. She changed my contact lens to a monovision, which hopefully will suit me best! The staff was very nice and attentive. In addition, they tightened my glasses without any hesitation. Very pleased and highly recommended! read more

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The doctor and staff were fine, but the optical, eyeglasses portion of the practice, is not reputable. I got home after ordering RX GLASSES. I felt I had been rushed as there was only one salesperson and it was busy there. I decided I would like to cancel the order so I could have more time to make sure those glasses were what I actually wanted. Only to find out they don't let you cancel or return your glasses once paid for. No one had said that to me up front and nothing was noted on my RX or receipt. I think that is a very underhanded way to run a business. I will never shop there again for glasses. read more

I was looking for an eye doctor in the area and found this practice through my insurance. I selected Dr AC as she appeared to be nice. She was far beyond my expectations. She was super knowledgeable and thorough on everything. My diagnosis and treatment plan for healthy eye future. I'm excited to see what the future holds ! read more

Dr. McClusky & Dr. Garza are excellent ophthalmologists! They explain conditions & procedures & will answer all questions. Very caring doctors. The staff is pleasant also. read more

Quality from experienced doctors. They saved my sight and are the best. They are also good at scheduling to reduce wait times.

To update my review, someone from Thomas Eye called this afternoon and stated there would always be a 2 1/2 to 3 hour wait for appointments with Dr Garza, and told me the results of my tests, which I knew before I went. A total waste of my time and money. read more

Drs. mis treating my wife and lying to her about the tests they have done. Three Drs. Say your pressures are high and one particular Dr. say no their good. So she didn't trust his decision after the others say the numbers were high she went to see another glaucoma specialist at a different practice and got bad news from her due to the Drs. At this practice. WE WILL NEVER EVER USE OR RECOMMEND THIS OFFICE TO NO ONE DON'T TRUST THESE DRS. IM ONLY MARKING 1 STAR CAUSE THERE IS NO OPTION FOR NEG STARS!! DON'T USE THIS PRACTICE read more

I have used the Thomas Eye Group for several years now. I am usually attended by Dr. Ann Saracini Layman and her assistants during my eye exams. She is attentive to my eye needs and keeps me informed of any changes during my exams. Her assistants are all professional and very nice as they help me. The Front Office Staff has always been awesome when helping me with billings and appointments. I will continue to use the Thomas Eye Group in Newnan, GA for as long as I can! read more

Worst experience ever at Thomas Eye Group. The staff from the front desk to the doctor are not kind. They are disrespectful of your time by overbooking their calendar appointments. The tech did not wipe down the equipment before she was about to use it to examine my eyes and expressed irritation when I pointed out the equipment needed to be wiped down before she touched my face/eyes with it. Dr Patel has no bedside manner and was in an extreme hurry during my exam which he spent less than five minutes on. He actually opened the door and shared I have a cataract but nothing to worry about at my age as he was walking out. It was an absolutely awful experience. read more

The eye doctors are fine and so is the contact lens lady but the people who work in the front and answer the phone are rude rude rude, that's if they'll even bother to answer the phone. They'll give you an email address and tell you to email but then don't respond. The only reason I've continued to go is because this is one of the few places in the area that takes my insurance. Luckily, my company is changing providers this year so I will probably go elsewhere for my next eye exam. read more

these people are awful. I had an appointment on a Friday and I was told I would be contacted early the next week. I was not I left three messages with the people in the department of Lasik and only after I called and spoke to someone and told him that I wanted my reports from the diagnosis email to me did I finally receive a phone call from the quote scheduler. I have still not received the email information I requested. These people are awful. My interview with Dr. Brown almost put me to sleep. I believe she was half asleep also. stay away... read more

Thomas Eye is known for best practice eye care, equipment. They do not respect the patient's time. Your appointment time is a suggestion. The wait time to actually see the eye specialist is over 2.5 hours! This is an unacceptable practice. The staff is pleasant. They need a better scheduling system. Looking for other ophthalmologist options. read more

I have had such great experiences with Thomas Eye Group!!!! I love the doctor that sees my daughter and me. I also love the Peds Eye Dr too who sees my son. The staff is very helpful and the website for ordering contact lenses has been AWESOME!!! Placed my order with ease and they arrived at my door sooner that expected. read more

Their billing practices are bad. They dont listen to patient requests and customer service is a joke. I asked to have eye check up done and said I would make separate appointment for refraction knowing how my insurances process. They ignored and went ahead with refraction. Refused to send to my vision insurance after several requests. I paid what my copays would have been but refuse to pay what my vision insurance would have covered had they submitted it. Not the first time I got burned by them but it will be the last. read more

My wife and I have been going to Thomas Eye Group for several years and must say since they are now part of a larger group things have deteriorated a bunch. The local staff in Newnan including the doctors are very good. However,the administrative activities that are connected with the group's headquarters in Atlanta are terrible. This administrative group coordinates setting up appointments; refers you to a very complicated website for ordering contact lenses and when they are involved they are not good at returning phone calls. I could go on about other specifics but I think I've said enough. Suffice it to say we are disappointed read more

I have been seeing an optician in the NY area for the last 20 years but due to COVID have been forced to go locally. Big mistake. The Thomas Eye Group practice is at least 15 years behind in terms of methods and practices. The peripheral vision exam constituted a tech waving her fingers around the room. Seriously? No retinal scan (been part of the routine exam now for 10yrs up North; no color recognition check; no mention of two freckles on my retina (need to be watched for the potential of trouble). The OD was dressed like she was going to Publix or the kid's playground. Pretty unprofessional all the way around. They dress like they practice - pretty casual. I feel that I have wasted my once annual checkup. I'll be returning to my OD in NY in January. read more

Their rates are significantly higher than other local eye groups. We went there because they accepted our insurance. When asked about rates pre-appointment & at the appointment we were not given answers and told it would be filed and we would receive a bill after if at all since they were in network. The bill was excessive for a regular visit. They charge $75 to receive each prescription. My husband had a $150 charge just for his glasses & contacts prescriptions, not including any contacts or glasses. That was just for the paper copies. The visit fee was almost $300. My husband called and the representative was far from helpful. We will be writing to our insurance company, as well as my husband's employer, encouraging them to drop Thomas Eye Group for inflated billing practices. read more

This place is improving, maybe they are listening to feedback, but after my first visit, it improves at every visit. The only thing I do not like is when you ask for pupillary distance. Just give it to me without any grief. I am not paying hundreds of dollars for glasses when my childs prescription keeps changing. Just not practical read more

Thomas Eye Group - Optometrists Near Me - Newnan, Georgia

I had a wonderful experience with Dr. Ann Saracini. Her staff was very friendly and Dr. Saracini is an excellent communicator, she is wonderful with children too. I recommend her for the whole family. Check in was contactless and check out was easy. read more

The receptionist was extremely rude with a senior citizen in front of me. He ended up walking out exasperated. I only wanted to purchase contacts. Prescription was current. I had limited time due to schedule and was told I would have to wait because the employee responsible for that was with a customer. After waiting forever, I thought I heard my name. Walked around the corner and asked if my name was called. The employee in charge of contact orders was on her computer and no customer was with her. I had to leave. If you want to purchase contacts, go somewhere else. read more

The staff was very welcoming, kind & professional. They have implemented various protocols to ensure the safety of everyone in the office. Great! read more

Nothing but good things to say about Dr. McCluskey and her entire staff at Thomas Eye Group. They were caring and made the whole experience fun! I LOVE THEM! read more

Nothing but bad experiences. Don't tell you have co-pays until the service has been render. Some doctors take your insurance and some other don't. If you by mistake got the wrong doctor in the office you will ended up paying out of pocket for no reason. Doctors here provide good service. Thomas Eye Group don't, they are just another corporation just making money but not helping their customers. read more

The first time I went, they refused to file through my eye insurance saying my standard eye check up was a "medical issue" not a "vision issue". They did the same thing when I took my son. The second time I went, I did not provide my health insurance so they had to put it through my vision. But, they refused to give me my prescription for contacts upon leaving stating they wanted me to try the contacts first. When I called back wanting a prescription for a contact they do not carry, they refused to write it. They just lost a customer. read more

If you don't have 2 hours to wait, DO NOT GO!! It's a very slow assembly line with typical treatment of such; very cold and non engaging nurses, long wait, initial screening, another longer wait, doctor sees you for 5 minutes, no joke. Arrived at 1:30 for a 1:45 appt. Left at 3:23. Total time being treated, 15 minutes. read more

I have never had a good experience here. Yes, the doctor is adequate. However, his billing department codes ALL yearly exams in correctly, thus charging ALL visitors more than the amount. This is unethical, unprofessional, and honestly criminal. This office has been reported to the BBB, I guess the next step is to notify the Health Board. If only there were a zero star rating. read more

It's a great place if you want to spend $430 for a routine eye exam with contacts. I've never paid more than $150 for an exam. The only reason that I went here was because they are in network for my insurance. When I asked for a price they never gave me a straight answer. The only reason I went was so I didn't have to pay out of pocket, but this lesson is costing me more after my insurance than if I would have just paid out of pocket. read more

Love the doctor, but the staff is extremely unprofessional. The tech that assisted us had gloves on when she called us back and never changed them- does she wear them for every patient? Absolutely disgusted with that. I have appointments for myself and my husband- really not sure if I am going to keep them. It's really sad to lose an entire family especially when Dr. P is amazing - she performed surgery on our daughter last year and she is really comfortable with her as her doctor. Please re-train your staff. Especially when they boast that they have worked in the field for 23 years--- if that's true you know gloves never enter a hallway. read more

If you have to get an exam or work done o your eyes, go to these guys! The staff was very helpful, pleasant and communicative. Wait time was minimal with each visit. I had to have eye surgery so, many appointments before and after: Very pleased with my reception, and overall care! read more

Two years ago I post a review about how wonderful this office was. I am extremely disappointed, What has happened here? They have lost the ability to assist customers in a professional manner and getting someone to call you back is almost impossible. If this office continues to lack the quality of service I dont know how much longer they will be open. read more

I really enjoyed my eye exam from Dr. Brown. The nurse Felicia was great she was very sweet and informative from beginning to end. The entire staff is nice! Definitely made my first eye exam an easy one! They even offer snacks for extended wait times. read more

Thomas Eye Group-Newnan is outstanding! The staff is professional and very friendly. I love the new office! I am 110% satisfied with Dr. Patel. read more

my wife had cataract surgery, was supposed to be one lens for distance and one lens closeup for reading. they did both lenes for distance. said they could correct this screwup, but would be at our cost. had contact exam under Humana Eyemed insurance. Humana Eyemed paid their share under in network agreed upon charges. TEG charging additional fee for fitting of contacts. These people are not to be trusted. read more

The wait was not long. Everyone was kind and welcoming! I met with Dr. Brown and she was spectacular! She was very informative and took good care of me. I highly recommend this location. read more

If I could give a zero I would. I called inquiring on how a self pay exam is for contacts. The representative started by saying from 60-120. She went on to say to see the doctor would be 99.00 and then there would be the cost of the contracts. I advised that because I am self pay it will benefit me to order my contacts online so I will only need the exam and the prescription. She placed me on hold stating she wasn't sure how that would work with me not getting the contacts with them. She came back and said it would be the charge for the exam and still between 60-120 for the written prescription. This was utterly insane. Never have I ever heard of such a thing. To charge 60-120 for the written prescription. This to me was wrong on so many levels and a form of price gouging!! I would not recommend them nor would I ever go to a place that would do such a thing. Just pure wrong! So very upsetting. If they would do such a thing just imagine what else they would do. read more

Every staff member we came in contact with was courteous and made sure we felt welcome. Even watching as they worked with other patients, they were always professional. Very pleasant experience. I had my 12 y/o son's and 10 y/o daughter's appointment at the same time, and they took them both in together and spent time with each one individually and made sure to answer any questions they had, even if they sounded a little crazy to me, with professionalism and treated them as if they were grown adults during their examination. Definitely will be returning for follow-ups. read more

Have been going to group for years. and suddenly they are charging me $55.00 for my prescription. I think this is against FTC rules and a bogus expense just to line their pockets. " If I get it today, but if I don't the charge will be $75.00" The wait time before seeing the doctor was long. I agreed with Amy A. the quality of this group has is on a downward spiral and maybe getting ready to hit bottom. I'm in finding another doctor. read more

If I could rate this place zero stars, I would. This was, by far, one of the worst experiences I've had in a medical practice in quite some time. The office is poorly and inefficiently run, the staff was not trained properly, several staff members I engaged with were just plain incompetent and rude, the wait times are atrocious....I could go on and on. They left such a bad taste in my mouth that I literally walked out and was never even seen by a doctor. We waited an hour past our scheduled appointment time and when we inquired how much longer the wait might be, we were told that we should "always allow ourselves up to FOUR HOURS for appointments there." A staff member actually said that to us-and saw nothing wrong with that. Save yourself the time and frustration and visit another office. read more

Absolutely, hands down, the worst experience I've ever had at a doctors office in my life. The nurse who worked with me wrote down my prescription incorrectly, and I was given a prescription weaker then my five year old prescription - the whole reason I was there was to replace it because it didn't work anymore. When I called to correct the situation I was led through a string of different people on the phone, and never allowed to speak to the nurse. I called daily for several days, was never called back and was never allowed to speak to the nurse. Abysmal customer service. I was then told I need to come in for a recheck, and given an appointment time the following week. I'd hired a babysitter so that I could come to the office in the first place, so it's not very convenient for me to have to wait weeks to get the correct prescription and have to hire a babysitter twice. I'll never darken their doors again. read more

Very professional and nice staff. Everyone was friendly and helpful. My appointment was at 1:00 and I had no wait at all. I am usually apprehensive about going to the doctor but my appointment was very pleasant. read more