I called to find out whether they make a certain appliance I need for TMJ and whether they bill medical insurance or provide a superbill for reimbursement. Jai who answered was extremely defensive and angry about this question and my follow-up questions. She said they would not bill my insurance but would provide a superbill. I asked whether it would have medical codes on it instead of dental codes, since I need to get reimbursement from my medical insurance. She laughed at me and said I need to research the codes myself... that's not how superbills work. The provider produces them and they contain the codes and information necessary to submit for reimbursement to the insurance company.
I kept trying to explain that, and she kept laughing at me condescendingly and then said her office would refuse to see me anyway. This call was literally one minute long before she hung up on me, adding, "Have a blessed day," before hanging up. I called back because I thought maybe she misunderstood my question and explained again what a superbill is. She then said they don't accept or work with insurance at all, that she is talking about a receipt. I explained that is not a superbill. She then lied saying she never said they could provide me with a superbill. That is literally the first thing she said to me on the first call, after saying they would not be able to bill my insurance. She said the word, "superbill." Before she hung up on me for the second time I made sure to wish her a "blessed day" as well.
She didn't know what a superbill was, clearly, since they don't work with insurance claims at all. I have been calling providers all over the Central Valley for three weeks trying to find someone who can make this appliance and either bill my insurance or provide a superbill, since my insurance covers it. It's not an offensive or ridiculous question, and I really am just looking for medical care that I can afford, since this appliance costs around $1,000 out of pocket.
Jai, there's no reason to be so mean and condescending to someone just for asking a question that you think is ridiculous, especially since you might be wrong it. And it's especially hurtful and hypocritical to invoke Christianity while insulting and rejecting a potential patient. read more