We developed a saying on a holiday with Thomas Cook: "We're not Brazil, we're Thomas Cook!"
And whilst on a night out for young ones arranged by Thomas Cook, we got dragged around the resort, bar to club to bar to club, free shots at the door, and things happened on that night out which if they made it onto the internet could result in much more trouble than anyone would want. Nevertheless we went to a funfair the day after and I survived not throwing up... but only just...
Thomas Cook do try to go the extra mile, arranging excursions and meetings, sorting out any difficulties and giving us a bit of information about the place we are staying and how to make the most of our journey.
Sadly, every single rep that I have come across has been irritatingly smug and I would love to throw under a bus.
I do like the way Thomas Cook try their best to give you a holiday experience, but sometimes they can throw themselves and their smug little faces into their job so much that they become almost patronising.
Still, at least they make the effort. And for that I cannot really fault them. They aren't quite Brazil, but at least they are Thomas Cook. read more