I mean, how could you not give them 5 stars? Door to door service to my favorite place in the world…read more(The Big House!), and back on my couch in Chicago by 6 PM (to watch more football!). I've never felt like more of a VIP, Big Game Air took such great care of me & I cannot wait for my next trip. Sports lovers, and anyone who enjoys a good time ... if you don't try them out - you're missing out!

Had my first private jet experience with Big Game Air a couple of months ago and can't wait for the…read morenext one. I flew to Madison for a Badger game with a group of friends and we had the best time. And we were home in time for dinner. Every possible detail was taken care of, and taken care of well. Whether you're a super fan or looking to treat clients, Big Game Air is uniquely luxurious and the only way to experience an out of town sporting event.

What a clean, friendly airport! They have coffee and water, nice seating, vending machines and they…read moreeven drive you to the train station if you are going into chicago! Definitely will fly here again

My first experience with this private jet terminal and it was great. Front desk staff is friendly…read moreand alert, waiting area is clean and spacious, and we got in and out quickly.

I thought these guys were absolutely EXCELLENT. I arrived at the airport and was off the ground in…read moreabout 12 minutes (with bags loaded). Absolutely amazing. I was even able to bring my best friend (10 year old lab).

I found Chicago Private Jet Charter Flights online, called them up to try and get a flight to…read moreChicago ASAP. They took care of everything including a limo from the airport and a limo waiting for me in Virginia Beach. Everything was done in a timely and very professional matter. I will use Chicago Private Jet Charter Flights for all my charter jet needs.

The facilities are in line with a Class D airport. However, after flying in here several times…read moreover the last couple of years, today I was hit with a $50 facility fee plus a $7 landing fee. The $50 gets you nothing more than the FBO in DuPage or Aurora, and the lease can not be nearly as expensive...your in Gary, IN. They ought to be happy anyone with the means to own a plane even arrives. Apparently the widely known overnight drug and human traffcing wasn't cutting it.

Excellent choice for our N126M airplane here for several days. Nice covered entry for initial…read moreairplane parking and unloading pax. Big and very nice lobby with exceptional staff on outside and inside. And has CAA contract jet fuel. Just right here.

Top notch service Excellent staff…read morePrompt service They will wash your car for you and have it ready for when you land.

Fun place to work. Co workers always friendly and willing to help others. Family atmosphere. Can be…read morestressful at times as most jobs are. It's aviation, get on board.

We've used them twice now and their attention to detail & service are second to none. Each time,…read morefrom the time I book, all the way thru, they've taken care of my family's needs & requests. Happily recommend them.

Triumph Jets is a company to avoid at all costs!!! I had two…read moreabsolutely DISASTROUS recent traveling experiences with them: in July and August 2022 traveling to/from NYC-Anguilla. Negatives of the first charter: 1. Toilet did not work from the get go, and the crew couldn't fix it while in flight. We took for granted that the WC would be checked prior to departure. We are talking BASIC stuff. You don't even think to ask. Well, we flew for 5 hrs without a functioning toilet. 4 passengers and 3 crew members. 2. The AC did not work either. It was either off or too strong to handle, which means we had very poor air circulation. VERY troublesome issue during COVID times. 3. The seatbelts didn't work. We all got stuck in them, which was a major safety issue. God forbid an emergency, none of us could have easily broken free from them. 4. The map travel screens did not function and we were not able to follow the route. 5. There was no soap or paper towels in the bathroom. We could have asked but really didn't want to get into it at that point. 6. Only 40 min prior to landing we were informed that we had to be re-routed due to bad weather and had another 1.5 hrs to go. I was dealing with Arturo Gomez, CEO of Triumph Jets, who was very apologetic and assured me it would not happen again. He would withhold his commission if I booked another flight with him. I made the very unfortunate decision to give him another chance. I chartered the plane to leave for NYC at 1 pm on 8/14/2022. I had been very clear that I did not want to leave at 3:30 pm, as he had initially suggested, as that would get me into the city as 9:50 pm. In my email I categorically told him that it was "much too late". I was traveling with my 80 y.o Mother. Also, we all needed to get home early to feed/medicate our pets. I received a confirmation travel itinerary sheet stating we would be leaving at 1 pm and landing in NYC at 6:34 pm All seemed well until the day of.... 1) On 8/14/2022 at 11:16 am, at ONE HOUR before leaving the resort, I received an email from Arturo Gomez, CEO of Triumph Jets, stating the jet was late and we would be leaving at 3:30 pm instead of the booked 1 pm. 2) At 12:15 pm he was still trying to get answers from Talon the operator. At 12:15 pm the cars were already outside waiting to take us (5 passengers) to the airport: two of which were already settled inside one of vehicles. 3) In his emails Gomez admitted that he had been "randomly checking the flight status", which is just MIND BOGGLING. What he should have done: 1) Checked in with Talon the same morning Sunday 8/14/22 to make sure the plane had departed in time to pick us up and would be on time in Anguilla. 2) MOST IMPORTANTLY confirm on SATURDAY with Talon that everything was good to go/they were on the same page. If Gomez hadn't "randomly" checked the flight at the very last minute we would have gone to the airport and been stuck there for 3 hrs, which is what happens when you fly commercial not private!!! 3) At a MINIMUM He should have also contacted me the day prior to departure to let ME know everything was ok and taken of. It gets WORSE if possible: 1) We had to land in Puerto Rico for refueling. Gomez didn't bother to tell us that you are NOT allowed to bring unsealed food into PR. Not even if you're only in transit. I had the resort chef make a full lunch for 5 people to take on the plane. The food was immediately thrown away by PR customs as soon as they saw it. We didn't have any catering just sealed junk food snacks like potato chips etc. Nobody had real food from 3:30 pm to 11 pm. Gomez told us NOTHING! He had no consideration for the fact that there was an elderly 80 y.o passenger on the plane who needed to eat. It also didn't even cross his mind that one of us might have needed to take medications that required eating prior to. BOTTOM LINE: -Gross negligence. It seems Gomez decided to take the weekend off instead of doing his job and was doing us a favor by "randomly" checking the flight status! Also, Gomez never once bothered to check in with me during the entire flight back. He went MIA. -Ultimately, we landed in NYC at 9:50 pm. Thanks to the change of schedule we hit Sunday night traffic from the beach and didn't get home until 11 pm. -Gomez sent an email admitting his wrongdoing: "At the end of the day, the entire trip is a reflection of us so we apologize for not catching this sooner." but didn't offer any type of compensation. -We spent $$$$ to be treated with less consideration than if we had flown commercial. I could have booked a flight with Jet Blue for $417 and gotten home at 7:15 pm!!! If you want to feel like you're hitching a ride at somebody's else's convenience while paying $$$$ to fly private Triumph Jet is your company otherwise AVOID TRIUMPH JETS AT ALL COSTS!!!!

Buyer beware on this one. Please do your homework and research other companies first. Owner tends…read moreto be on the shady side and talks big, makes promises and does not follow through. Wish there was a zero star rating. Owner is dishonorable when it comes to paying debts. He's not a man of his word. Says he will pay and then does not. Shame on you, BB. It's easy to have friends post stellar reviews! The real story of management lies somewhere under the surface. Is the check in the mail, as promised? Or is this simply another case of all talk and no action? Deadbeat!