The last two times I have ordered items from Things Remembered the engraved poorly. One time, the frame was damaged during the engraving. The second time, the letters were so smashed together, you could not read what it said. This will be the last time I purchase from them. read more

I came in 2 days before Christmas in a panic because grandmas gift from Etsy came in, and it was all wrong. Carrie helped me find the perfect little mug and had it ready for me in 40 mins!! All two days before Christmas! She was absolutely wonderful and made my worry disappear. I'm usually a "shop small if you can" type of person, but this whole process was so simple and affordable. I'll definitely keep them in mind for future orders. read more

I would not recommend going here if it is for an important life event or even if you just don't want to waste your money I had a burial ceremony for my childrens father they are ages 9 and 12 I was told that are items would be done the day prior they were not so I didn't not have the items for the ceremony than I go to pick up the bracelets that have his initials engraved one of them is damaged they said they would replace it ok cool and a free engraving for a keychain that was purchased well the replacement is just as bad as the damaged item because the initials are super blurry oh and the bracelet that wasn't damaged the initials are on the wrong side I call to speak with them about that they argue with me and tell me that there is no way that's possible even though the diamonds are only on one side of the charm and when I bring it in she is super rude smelling and laughing like it's not a big deal so I don't have that bracelet now because they are going to fix it and couldn't tell me how long that would take and now just realized the keychain I got has the initials on the back side too this place is so unprofessional I would not go here they are super rude don't waste your time or energy this will be my fourth trip back read more

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We have been coming here every year to get a trophy plaque engraved. 1 little plaque. No problems and it always looks nice. This year, we came by on a Saturday during normal business hours and the gate was pulled down and they were closed. We thought, ok whatever and we figured we would try again later. We came by about a week later and they were open. Upon telling the worker that we were there to get something engraved, she replies with "We aren't taking engravings right now." Um, what? You guys don't have any business, are running on limited hours, and now you aren't even doing engravings? read more

Things remembered got the job done. I was in here to buy a really nice, engraved present for a friend of mine, and that's exactly what I got. I ended up buying a whiskey decanter and two whiskey glasses. The price of the decanter was $85, which I didn't mind at all since the quality and design of the glass were unique. I got the matching glasses for $25 each. You might think these prices are a little steep, but this is what you should expect from an engravement store (and the only one in town that I know of). Although the prices can get a bit high, they do have deals all throughout the store. When I bought these items, they were having a buy one, get one 75% off (which is an amazing deal in my opinion)! I've also seen them have buy one, get one 50% off too! The prices to engrave are as follows: -$10 for the first word -$3 for each word after the first word -$3-$12 for designs and add-ons *there is a $10 minimum charge.* In terms of customer service, I didn't have the same problems as the other people reviewing this place. The service I had was friendly, but not overtly in my face, and they were actually busy engraving other orders. I actually had to bother them to help me. And their help was needed. They answered my questions like how long it would take to engrave and the different fonts / words they can put on the items. I do wish there were more fonts. If I Remember correctly, there were only about 10-15? Other things about this place... you do have to pay for everything before they engrave it. Engravement time will depend on the amount of words (glass will typically take the longest, which is about a couple hours). And they can call/text you when they're done, so that means you can go shopping while they engrave! Overall, I had a pretty pleasant experience shopping here. I'd definitely come back if I'm thinking about getting something engraved! read more

Small store, not much to choose from. No one greeted me upon walking in and still, not a word after ten minutes of me looking around. I finally had to start asking questions to which I got very short, uninformative answers to. Sign on the window hugely displays 40% off entire store but there was absolutely no discount given. I asked about the deal of buying a piece of jewelry and getting a free keepsake box. She informed me that was the deal as long as I get the keepsake box engraved and it would cost only $10 for that part. I get the jewelry ($36) and the box, I'm expecting to pay $46 plus tax since that's what the associate told me. When I went to check out, I paid almost $100. I was never told I would be charged PER WORD. If I was told that, I would have left and not bothered. Also, be informed that this place does not do the engravings for you right then and there, they required 24 hour notice. I was unable to return in 24 hours so I ordered it to ship to my house. I'm still waiting on the item. We will see if I like the product.. read more

I was hoping to break the trend with the negative reviews here, but Meh, I've definitely experienced better. With Things Remembered being in the mall, I'm expectant of poor service. I know it sounds rude, but my experience with the kids that work in the mall is that they are just kids. They don't have customer service experience, and they are just there to get a few bucks. A friend of mine is getting married in a few months and there are a couple of items that she needed to get crossed off her list. Mainly, champagne flutes and the cake cutter set to match. We were also looking for groomsmen gift ideas. The wedding section is in the back of the store and they don't have a ton of options. I think there were 8 to choose from and most of them were just very gaudy. Tons of fake bling on them. My friend did find a set that was much simpler that matched her champagne glasses so we were able to accomplish our mission! Overall, this part of the experience wasn't a problem. But then we moved onto the groomsmen gift ideas. And unfortunately, we had to ask questions of the employee working that day. She didn't want to be there, she didn't want to answer any questions and she wasn't forthcoming about additional information. It was like pulling teeth to get her to look something up - like a date if we needed to special order the items they had. If we didn't have to deal with the employees at all, this would easily be a 4 star store for those unique items that you need for a special occasion. read more

Cool little store. I was helped by a young man who was very helpful to us, searching for wedding gifts. We will be back for sure!

THE MOST INCOMPETENT STORE AND EMPLOYEES! Beware of working with Carrie (experienced employee), Christy (brand new) and Debbie (unsure as she was just the one who called after to attempt to "help", but failed miserably. My MIL and I stopped (after calling first to verify what we needed, was even possible), which Carrie said would be no problem (Sat). We were in route to Idaho for my sons high school graduation. We each picked two small gifts, to be engraved. Carrie assured us it would be done and to enjoy the mall and await a text for pickup. After 3 hours we decided to go check the status, only to our surprise, Carrie left without finishing our order. Her nor Christy cared enough to text us and let us know to stop wasting more of our time and that our gifts would Not be finished. My MIL received a call the following day (Sun), after having to force the request of both the items to be overnighted to Idaho, Debbie said she would see what she could do. Insult to injury, my MIL's gift arrived to Idaho the day after the graduation (Tues), but I just received an email (Wed) that my gift will be shipped Thurs to my home in CALIFORNIA!!! So now I get to waste MORE TIME AND MONEY shipping to Idaho so my son gets his gift a week after graduation. I'm MORE than disappointed in these employees service and would never spend another dime contributing to any of their salaries. read more

I use to live this store. I purchased items that needed to be monogrammed. Was told would be ready in 2 hours. I edited till next day and went to store. Web site said it was open. It wasn't. Called the store said it wasn't ready yet. Mind you they told me 2 hours. Now if 48. Went to store yo pick up. Hours on website again said open. NOT. 3 employees in the store. They saw me waiting. No acknowledgement. WS yo open at 11:00 am. Still waiting at 11:55 with employees in the store. read more

I also wish I could give zero stars! The lady (Jennifer) was so rude and abrasive I actually asked her if she was angry with me! We were the only customers in the store and she acted as if she didn't want our business. My husband said he had an item which needed engraving and she said "that's IF I WILL engrave it" as if we were at her supreme mercy! At first I thought she was kidding with him, but she was not. The rest of her conversation took on the same tenure and tone. When I asked her a question about some shadowboxes she rudely snapped at me! I directly asked her if I had offended her or made her angry in someway... to which she indignantly replied "NO". So I said "why are you being so abrasive?" My husband piped in and said "yes, you really do seem to have an attitude". She just scoffed at us without any apology or even an any attempt to restore good will! I had to excuse myself from the store before my displeasure became anger and I left my husband there to finish his business alone. I have never experienced worse customer service in my life! I know anyone can have a bad day and I would've thought this was an isolated incident because it seemed so egregious, but based on the other reviews, this seems to be an ongoing problem over several years. Maybe that explains why this store, which is in a crowded mall, and had banners saying 50% -75% off, was completely empty! No discount, of any amount, would make it worth my time to shop here again! We should have checked Yelp first and saved ourselves the frustration! read more

Great store and friendly staff. I have been a customer for a few years now. Everytime I get an iten engraved here I am amazed with the quality of work. read more

Great service and lovely friendly staff and unique gifts! Got my daughters bff a beautiful engraved bracelet.

Most unprofessional service, I came in with my fiancé and purchased couple of things. The person working was very rude to both my fiancé and I. Her name is Chelsea and I will never buy anything there again, for our wedding we are just going to California I don't care if I have to travel couple of miles for great service. read more

I am from CA and needed quick wedding presents for my spur of the moment wedding . I was kinda scared of going in here after reading the reviews, there must have been a staff change because the associates where so nice and helpful!! They got me all set up for the gifts I needed for my shot gun wedding! Would definitely shop here again! read more

A glass I bought back in December ended up cracking so I brought it in to see if they will fix it, they fixed it fast and with no problems! Great customer service:) read more

Terrible experience at this particular store. My sister and I were having something engraved for our Mother's birthday. We came back in an hour (as told) to pick it up. It wasn't done and he didn't have a new item in the box or the piece that needed to be engraved. He was going to give us the dirty display item. He told my sister she was rude and we'd be lucky if he engraved anything for us by the next day. I chose a different item, had him check to see if he really had it, and told him I needed it within an hour (again). He couldn't guarantee that. The problem with this store, is that they are very understaffed. This man was alone and it was exceptionally busy. However, he is not good at customer service or multitasking. Finally a supervisor came in and finished our gift. I would have to be extremely desperate to shop at this store again. I've never had an issue with other Things Remembered stores in Texas or California. Just this one. read more

Beware! The salesperson at the Things Remembered store in Reno surreptitiously added an extra $5 amount to my bill at checkout time. I started to wonder about the amount when she did not give me my receipt , rather she had folded it up on the counter. When I had asked her about the charged amount, she told me that it was the tax. However, I had added the amounts for her (the merchandise, the engraving, and the tax) and it was still below the amount that was charged. When I pressed the issue with her, that was when she told me that it was the cost of membership. By the way, she had never asked me if I wanted to buy the membership. When she knew she was caught, she told me that she could refund me the amount. I'm guessing that she must be getting some sort of commission or incentive for getting people to buy memberships. This is a very unethical way of doing business and I'm sure I'm not the only that she is doing this to. If you visit this store, you better be good in math! read more

Needed a last minute item. When we looked on line it said it wouldn't be ready until 2. I called at 10 when they opened and she was extremely helpful. She walked me through every step and had it ready within an hour. read more