I purchased an 8x10 picture frame from this store as a gift. In the process of having the picture frame engraved, I informed the employee ringing up the order to not include quotation marks. The employee at the time agreed that they would not be engraved and I went on my marry way.
Upon picking the frame up two days later, quotation marks were around the engraving. Once I discovered the mistake, I contacted the store and was connected to the assistant manager TRISH. After being lectured and belittled in a condescending tone for 5 minutes.. I was told that although I could not return the frame, she would be more then happy to correct this by giving me free engraving on a new frame that I would purchase for full price. When I didn't accept that answer and asked for the general manager I was told that she was the one in charge and proceeded to hang up on me.
I'm writing this to inform people to stay away from this store. Not only is the management rude, the store was a mess and the backroom was extremely disorganized. It took an employee several minutes to locate our order even after having the item description, order date, and name on the item.
I plan on having a nice conversation with the Store Manager tomorrow. Unfortunately, I won't hold my breathe that anything comes of it. read more