It's hard to review this place after the experience I had. I wanted frames engraved, but we didn't like the frames they had so they said we could go elsewhere, and we could get metal/glass/plastic . . . they engrave all of that. We finally picked out two we wanted and dropped them off with our wording. It was quite expensive, but what to do? We were told to come back the next day after a certain time.
The next day, I went in to pick them up and one frame was botched. The lady said that it was their fault, so they could refund my money I had spent on the frame from the other store, or I could swap it for a frame there and they would redo it, free of cost. I chose the second option and was happy with that.
For the second frame, it was engraved but was all dented, apparently because the metal was not thick enough. The other two salespeople had not warned us of this, and we were really upset that we were not getting refunded or anything.
We eventually were able to talk the person into giving us a bit of a refund and some other assistance, but it took a lot and it wasn't that employee's fault (the person who approved the frames should have warned us). So, we left with nicely engraved frames, but not the ones we really wanted, and with a whole lot of time wasted.
I would not come back here because of the drama. read more