DON'T BELIEVE THE HYPE (Negative Stars)
I had THE WORST EXPERIENCE with Mr. Marcus. He is UNPROFESSIONAL, ARROGANT, and LAZY! First of all, he was LATE to the appointment. His coworkers had to call around to find him. When he finally arrived, no apology. Nothing. He was extremely ARROGANT and not friendly at all (this was my FIRST time going to this salon). He hardly spoke to me, and when it came time to detangle my hair (I have fine, dense, and long natural hair) he first said: I charge extra to detangle. I said, "Okay, how much"? He didn't respond. When my fiancé came in to bring me food, his whole demeanor changed. He was suddenly nice and cordial. I guess he figured that my guy would do something if he continued to be rude. Anyhow, I sat under the hair dryer with something he put on my hair to relax the curls. He did this twice and left me for a long time (over an hour). The second thing he told me was, "You will need to detangle your own hair." He didn't even have a proper comb. He spent like 10 minutes looking for a comb for my hair. So, I started to detangle my hair, but left the detangler I usually use at home because 1. hair salons should have detangler and 2. He should have told me to detangle it before I came if he does not detangle hair.
I was livid! He left again, and I am trying to detangle my hair with some stuff he put in it that made my hair extremely dry and I just sat there while he attentively tended to his other client. When he came back, he said "I am sorry you are frustrated, but we don't offer detangling services here." It went from 'charging extra' to 'we don't detangle hair at all.' I told him to rinse my hair out and he just went on with his other client. I was waiting for my fiancé and he just looked at me and asked his coworker to close the door because I guess he thought I was going to go off on him for what he did.
I left with my hair all over my head. It like a brillo pad (because of whatever he put in my hair) and I did not get my hair done. I drove 45 minutes, wasted gas, and two and a half hours of my weekend. I am an Analyst and I work long hours during the week, so my time on the weekend is extremely valuable. This guy did not apologize or offer any remedy for his failures. He failed to let me know he was running late. Failed to let me know that he doesn't like to detangle or comb natural hair (I spoke extensively to him on the phone before I booked the appointment for NATURAL HAIR). Failed to be professional and offer decent service. And failed at just being a decent human being!
I ended up having to rewash my hair and deep condition it myself. I flat ironed it and ended up going to Super Cuts for my trim. If I wanted to do my own hair, I would have never booked an appointment. I have NEVER heard of a stylist that is so lazy that they will no comb through someone's hair. And, why advertise that you do natural hair if you don't want to deal with it? Mr. Marcus was a referral from a co-worker that has a hair texture similar to mine but not as dense and shorter. She is a classy lady and I trusted her referral. But I have no respect for Mr. Marcus and his lazy, unprofessional ways. He caused a huge inconvenience for my fiancé and myself...and he was such an ass that he didn't even care.
He sure isn't wise because my fiancé wanted me to get my hair done every two weeks and hire a stylist for our photo shoots and wedding. Mr. Marcus missed out on $1000's...all because he is an arrogant asshole. Excuse the language...it just made me so upset and I was so looking forward to having my hair professionally done.
Don't go to this guy. He is a weak man with a poor work ethic. I found out later that he had an assistant that would detangle and blow dry for him but I guess she quit. No matter the circumstance, he should have man'd up and done his job. If he didn't feel like working on a Saturday, he should have cancelled his appointments a head of time. This guy is low level in every form. I am still disgusted by his behavior. read more