We have a service contract with Thermodyne and when our air conditioning system stopped working they came out to diagnose and said they "fixed our air" but would need to return to replace a coil which was under warranty by Trane so the part will be covered. Our system hasn't worked since and the office has been 92 degrees on average. They came out on monday and it is now thursday with outside temps in the high 90s. Thermodyne remains unresponsive about replacing the coil forcing us to call on other companies as we suffer from the heat daily. So, I ask... why have a service contract? of which we paid for? I give this company one star for not caring and not honoring a service contract. Thermodyne drags their feet, stringing us along, our employees are suffering. Think twice before using this company. I wish I could give them a zero. read more