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    Planet TV & Appliances - Our movie theater projector!! One stop shopping

    Planet TV & Appliances

    (30 reviews)

    $$

    I wanted to support a local, mom-and-pop appliance store instead of a big-box retailer, but…read moreunfortunately this experience did not work out well. I purchased a 55-inch TV from Planet Appliance and, after installation, realized I actually needed a 65-inch model. I fully acknowledge that I made a mistake by discarding the original box. However, despite having just spent a significant amount of money and being willing to exchange or upgrade, the store refused to offer any solution whatsoever--no exchange, no store credit, no flexibility. I understand policies exist, and I take responsibility for my error. That said, the complete lack of customer accommodation was disappointing, especially from a local business where you expect some level of personal service. Ironically, I ended up spending over $5,000 at a large national retailer afterward and received far better support. I wanted to support a small business, but this experience showed me why many customers stick with larger corporations. Based on my experience, I would not recommend Planet Appliance if customer service and flexibility matter to you. I

    The worst experience ever!!! We went into Planet TV and Appliances to buy a new clothes dryer; the…read moresalesman was so rude and not into making a sale. IT honestly felt like we were bothering him. No sense of customer service and extremely unprofessional. He couldn't be bothered with checking prices, delivery dates (the guy was supposedly out to lunch), or just being a normal human being. They should brush up on their customer service skills. Glad we went elsewhere to make a purchase. And we are returning customers from Planet TV, shows they do not care about their customers.

    Associated Appliance

    Associated Appliance

    (21 reviews)

    $$

    I wish I had read reviews but I had friends who used Associated Appliance with success, and the…read morebusiness is right up the road so I thought I'd be lucky too- WRONG! Our ice-maker line broke off from our 7-year old refrigerator. I called, explained, provided model/serial number and they were quick to ask for a credit card to "hold" for a house call. No problem. I explained that if the repair TOTAL would be over $400 to not bother with ordering/charging beyond the diagnostic/house call because we'd just get a new fridge. Whoever I spoke to assured me that based on my description and the make/model/serial number of the refrigerator, the total would be in the ballpark of $350-$400 (including house call). Upon arrival for the house call, they ASSESSED our fridge and found that it needed a new ice line. When our bill was presented, it was over $700. My husband wasn't aware of what the sales man and I had discussed, so he allowed ASSOCIATED APPLIANCE to proceed. Here's the bummer: because they did not honor the request that I had- to not fix if over $500, the fridge (as I expected) completely died within 2 1/2 months. ASSOCIATED COULD HAVE HAD A SALE ON A NEW FRIDGE! But i had called and expressed my unhappiness over the price and his lack of adhering to my request and he yelled at me, so I hung up and vowed I'd never purchase from ASSOCIATED. So when the fridge died a few months later, I had a great experience with Lowe's and purchased a fridge AND a dishwasher from them. My money could have gone to ASSOCIATED but his eagerness to turn quick buck lost him a little more money and earned him a terrible review!

    For over 2 decades, Associated Appliance has been my go-to for appliance needs. As a property…read moreinvestor, they are always happy to work with me on getting the BEST fit when it comes to choices. Sometimes it's best high end "best of the best" budget --and even knowing that, they suggest options where I saved on things like dented sides or a still worthy discontinued model - matching it to the particular kitchen layout - where no one would be aware nor care. They took the time to match options that not only saved me budget greatly, and delivered not only top-notch customer service but I ended up with appliances that well exceeded my expectation (and I'm one tough judge!) Thank you to you all across the Pia family members and entire staff. As a ethics based family business, I believe there is NO competition to what you offer - and that goes against our world of big boxes or online shopping. TRUE souls and I'm forever a loyal and happy customer and I personally thank you knowing all the extra it takes to deliver all you do. ...if you are still reading this review, I hope you trust this honest unprompted review and join me to grow a Associated Appliance loyal tribe!!! Sue Ennis, customer in early 2000s in Stamford thru to today in the Trumbull area.

    Thermocare - hvac - Updated May 2026

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