The customer service is fabulous. Big shout out to Carlos for assisting us in store and Alex for…read morecoming to our home when we were needing support with our new TV. The nicest gentlemen I could work with. Appreciate all your help! Thank you

If I could give it 0 stars I would. The people they send to your house never want to do their job…read more We had our washer and dryer installed and I had to buy extensions for all of the hoses. I had PC richard come out a year later to remove the washer & dryer from the pedestals and they told me the hoses wouldnt reach if I removed the pedestal. Incompetent, RUDE, and they never want to TRY and do the right job. HORRIBLE - BUY FROM SOMEPLACE ELSE

Mr Pepe fixed my screeching dryer last year. He diagnosed the problem over the phone and came with…read morethe right parts to fix it. This year the washer is on deaths door. Mr. Pepe diagnosed the problem over the phone and gave me honest advice about whether it could/should be fixed. Mr. Pepe is a rare gem among appliance repairmen and should be protected at all costs.

So I didn't actually hire him since he doesn't work with Asko washers but he was SO FRIENDLY and…read morewalked me through several troubleshooting things for free. I know this seems minor but shows what kind of person he is. In the world where a 5 min service call costs $150, it's so nice to see a friendly someone who genuinely just wants to help you out.

I wanted to support a local, mom-and-pop appliance store instead of a big-box retailer, but…read moreunfortunately this experience did not work out well. I purchased a 55-inch TV from Planet Appliance and, after installation, realized I actually needed a 65-inch model. I fully acknowledge that I made a mistake by discarding the original box. However, despite having just spent a significant amount of money and being willing to exchange or upgrade, the store refused to offer any solution whatsoever--no exchange, no store credit, no flexibility. I understand policies exist, and I take responsibility for my error. That said, the complete lack of customer accommodation was disappointing, especially from a local business where you expect some level of personal service. Ironically, I ended up spending over $5,000 at a large national retailer afterward and received far better support. I wanted to support a small business, but this experience showed me why many customers stick with larger corporations. Based on my experience, I would not recommend Planet Appliance if customer service and flexibility matter to you. I

The worst experience ever!!! We went into Planet TV and Appliances to buy a new clothes dryer; the…read moresalesman was so rude and not into making a sale. IT honestly felt like we were bothering him. No sense of customer service and extremely unprofessional. He couldn't be bothered with checking prices, delivery dates (the guy was supposedly out to lunch), or just being a normal human being. They should brush up on their customer service skills. Glad we went elsewhere to make a purchase. And we are returning customers from Planet TV, shows they do not care about their customers.

Salespeople are very knowledgeable. Especially Sean. Prices are competitive. Showroom has lots of…read morechoices. They are accommodating with delivering the appliances. They contract out the installs.

Amazing customer service!!!! We went to County TV and were greeted the minute we walked in. Craig…read moreFreedman was personable, professional, helpful, and has amazing customer service skills. Craig went above and beyond for us to make sure that he got us our dryer the next day. We will definitely be going back to buy more appliances from Craig.

I wish I had read reviews but I had friends who used Associated Appliance with success, and the…read morebusiness is right up the road so I thought I'd be lucky too- WRONG! Our ice-maker line broke off from our 7-year old refrigerator. I called, explained, provided model/serial number and they were quick to ask for a credit card to "hold" for a house call. No problem. I explained that if the repair TOTAL would be over $400 to not bother with ordering/charging beyond the diagnostic/house call because we'd just get a new fridge. Whoever I spoke to assured me that based on my description and the make/model/serial number of the refrigerator, the total would be in the ballpark of $350-$400 (including house call). Upon arrival for the house call, they ASSESSED our fridge and found that it needed a new ice line. When our bill was presented, it was over $700. My husband wasn't aware of what the sales man and I had discussed, so he allowed ASSOCIATED APPLIANCE to proceed. Here's the bummer: because they did not honor the request that I had- to not fix if over $500, the fridge (as I expected) completely died within 2 1/2 months. ASSOCIATED COULD HAVE HAD A SALE ON A NEW FRIDGE! But i had called and expressed my unhappiness over the price and his lack of adhering to my request and he yelled at me, so I hung up and vowed I'd never purchase from ASSOCIATED. So when the fridge died a few months later, I had a great experience with Lowe's and purchased a fridge AND a dishwasher from them. My money could have gone to ASSOCIATED but his eagerness to turn quick buck lost him a little more money and earned him a terrible review!

For over 2 decades, Associated Appliance has been my go-to for appliance needs. As a property…read moreinvestor, they are always happy to work with me on getting the BEST fit when it comes to choices. Sometimes it's best high end "best of the best" budget --and even knowing that, they suggest options where I saved on things like dented sides or a still worthy discontinued model - matching it to the particular kitchen layout - where no one would be aware nor care. They took the time to match options that not only saved me budget greatly, and delivered not only top-notch customer service but I ended up with appliances that well exceeded my expectation (and I'm one tough judge!) Thank you to you all across the Pia family members and entire staff. As a ethics based family business, I believe there is NO competition to what you offer - and that goes against our world of big boxes or online shopping. TRUE souls and I'm forever a loyal and happy customer and I personally thank you knowing all the extra it takes to deliver all you do. ...if you are still reading this review, I hope you trust this honest unprompted review and join me to grow a Associated Appliance loyal tribe!!! Sue Ennis, customer in early 2000s in Stamford thru to today in the Trumbull area.

Chuck was fantastic to work with on our specialty Garland stove. He phoned me with a few things to…read moretry first to try to save a visit out and get the oven functional asap. Once we knew that he needed to come out, he was quick, efficient, and taught me a few things about how this stove works! Appreciate having such a knowledgeable person as well as someone who is efficient and not trying to over-bill their clients. Highly recommend.

If only everyone I dealt with was as capable, straightforward and pleasant as these guys. Bryan…read moreexplained everything he was doing and I never doubted that I was getting good information. I'd recommend Anytime Appliance in a second as well as telling those national repair networks that they could learn a thing or two about old-school customer service. Service was for a Bosch oven not heating.

I called for a dishwasher repair, Gerardo came out the very next day and fixed the problem!…read moreProfessional, courteous and friendly. Top notch service and very affordable!

First class service and fair pricing Best service …read more Extremely knowledgeable fair Pricing

My LG oven wasn't working and I needed to get it fixed before Thanksgiving. Oscar was able to come…read morethe same day, assess the problem and fix it in about an hour. He was very courteous and walked through all the potential issues as he opened the oven up. Luckily no additional parts needed to be ordered and he was able to replace a burned out connector for a very reasonable price. The oven has been working perfectly without issue for the past few weeks. Highly recommended.

Oscar responded immediately to my Yelp request. Very accomodating. He repaired my washer issue by…read morereplacing the necessary parts. My washer now is working like it should. Oscar is pleasant to work with and reasonably priced. Would definitely recommend his services.

We met employee "Hollywood" [yes, that's his name] this evening. Although he worked in Appliances…read moreand we needed help with Flooring, he offered to help us find what we needed. He went out of his way to serve us. A++++ for Customer Service and A+++++ for energy, enthusiasm, you name it!We have been shopping here for over 2 decades and, by far, he is THE BEST worker we ever met. I hope his bosses read our review and reward him for his outstanding ability to deal with customers. Betty and Angelo

We were looking for a basement fridge and Hollywood in the appliance dept. helped out my wife and…read morewe walked with a great deal. It was a pleasure doing business with him, personable guy who knows his stuff. Can recommend him for any appliance needs you may have.