I went here as a treat with my partner this month. This was the perfect treat to relax us given that we had both been working over 60 hours per week due to xmas overtime.
I was a little apprehensive as the price wasn't cheap, and was concerned that I may not get my money's worth however I could not have been more wrong.
Upon arrival we were greeted by lovely reception staff. We arrived a little early as we wanted to purchase the Twilight for 2 offer which included use of all the facilities, in addition to a drink and dish from the restaurant.
When I arrived I asked if there was any availability to add a treatment on for myself or the both of us. The receptionist explained that they were really full but she could negotiate and see if a therapist could give me a massage to help the tension I had in my back, even if it was only for 20-30mins.
To my fortune, the therapist was able to agree to give me this extra treatment. They added the length of my massage (20mins) plus an extra 10 mins onto both my partners and my own Twilight experience time, which was great as it meant we could leave together. We were given our gowns and wristband, explained everything is good detail and guided through to the changing rooms.
The spa was lovely, throughout. Even though it was a little busy, it still felt very relaxing and dreamy. It was lovely being in the roof top pool as the sky turned dark as the pool lit up in a wonderful blue colour. Each corner of the pool seemed to have a different novelty feature from jacuzzi bubbles, to spraying fountain.
Downstairs pool had deck chairs and floats enabling you to make a little raft, lie on your back and totally relax.
The steam rooms were lovely large pods, each containing a different aroma with a refreshing shower in the centre.
After relaxing for a bit in the pools and steam rooms, I left my partner to get my much needed 20 mins express massage. I was so desperate for this massage as I had a lot of tension in my back that had not been dealt with when trying to get a massage closer to home previously.
My therapist was a lovely girl named Kayleigh. She came to get me following me completing a health questionnaire. When we went into the room she sat down on the bed with me and talked through the problems I was having including my spinal issues and how the treatment would take place, right through to explaining she would softly ring a bell at the end to signify the end of treatment in a calming way- this was so reassuring. She then left the room, as I got undressed and under the towel.
After knocking the door she returned and began treatment. It was obvious she was a skilled therapist. I felt all the knots in my backs being ironed out. It was so relieving, an unbelievable experience. It did not feel like 20 mins as I was totally relaxed. At the end of treatment she softly rang the bell, and said she would be leaving the room. She told me not to rush , to get up slowly and then she would return shortly. She left me a fresh robe and towel to continue the rest of my spa day which was such a lovely little surprise.
I eventually got up and put my new robe on, soon after Kayleigh came back in with some filtered water to rehydrate me. She sat down and asked how I felt. She discussed my spine and recommendations going forward in addition to showing me the products she had used on me and explaining why she had used those particular ones.
I couldn't believe I got such an amazing massage in just 20 minutes!
After we chatted she guided me to the relaxation area, where there were loungers, water and a lovely array of herbal teas + magazines for me to sit and relax as long as I wanted. I stayed there for a bit before reuniting with my partner.
We chilled together again in the downstairs pool before heading to the restaurant for out meal. The meal is what brings this review down from 5 stars to 4. We were both disappointed with the taste of the food and the service was slow, The food was bland and uninspiring. We felt glad we didn't have to pay full price for it and that it was included in our package. The style of the menu meant that if you ordered a main, free with your twilight package or not, you would need to order a side. We ordered a side of Fondant potato, thinking it would be some sort of mash but it came as a carefully formed thick disc of potato. Unfortunately when it came finally it was not cooked on the inside, so we asked for it to be sent back and taken off our bill. The gravy that came with my partners main was also extremely thick..more like a paste.
Was a disappointed considering we were looking forward to finishing our trip with this meal.
Nevertheless, the staff remained polite.
We had a great day and would definitely visit again. Probably would book in advance to enjoy the facilities and so the both of us could have some relaxing treatments. We would probably skip the food and eat somewhere else in Bath.
It is a lovely place to relax with anyone you love. read more