I was kept waiting for over 10 minutes for my initial appointment. I could see that the therapists…read morewere working on other clients so it would have been longer had I not walked out on my appointment. The only good thing about being made to wait is it gave me time to realize exactly how extremely off-putting the atmosphere is . When I need medical care I do not need and most definitely do not want someone's religion shoved in my face and my ears.

Making arrangements to reduce my back problems in the new year. I decided to try and gather my…read moreneeded information next week. Nice facility. Will update my review them.

Jeff and all of the staff were extremely knowledgeable and kind. Jeff really listened to what I…read moreneeded and what I wanted to accomplish from my visits. He organized a plan and helped me to succeed in reaching my goals. I drove 25 minutes each way from my house to his office and it was 100% worth the extra time and effort to work with Jeff and the people at Jones Physical Therapy!!

Jones Physical Therapy was recommended to me by a neighbor. I have been extremely happy with my…read morechoice of therapist and would highly recommend them with no hesitation! From Holly at the front desk, Ariel and Grant with my exercises and Jeff with direction, exercises and expertise in keeping me on my protocol - top notch all the way around! They answer all my questions. The atmosphere is great, always calm, which is huge when you are trying to concentrate on doing the exercises correctly. Location is convenient - right off 459 on Morgan Road! A 10 in my book!! Laurie J.

The providers are great but the nurse practitioners and administrative staff are absolutely the…read moreworst from a healthcare experience standpoint. If you need to reschedule because you're a professional and have obligations, forgot about it. Go to a place that caters to a more professional clientele. Just today their scheduling system is down and not working at all. The furniture in the waiting room at the Acton Road location is torn and represents an infection control issue. I could go on about the professional behavior of the assistants that take your vitals before you're seen, but I think you get the picture. Bottom line, avoid this place like the plague.

Horrible experience. Kaitlyn the nurse practitioner is uncaring and ONLY wants to do what she…read morethinks is best. Doesn't matter how unique or rare your condition is. Doesn't listen, no options, just "we can give you a list of other pain clinics" More than happy to go somewhere else!

I have been a client at BenchMark Morgan Road for many months, and I think that they are the best…read moreof the best. DPT Lauren has recruited an outstanding team. She and all the staff are not only knowledgeable and professional, but also thoughtful, kind, caring, empathetic, and supportive. They are able to foster a light-hearted atmosphere while never, ever making light of your problems. They are positive and encourage us to keep working hard. When we feel down, they lift us up. When we get lazy, they give us a gentle nudge and make us feel capable of doing better. With such outstanding support, I am confident of improvement and success.

From the owner: BenchMark Physical Therapy located in Hoover, AL (Morgan Road Plaza) is a leading outpatient…read morephysical therapy clinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.