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    BenchMark Physical Therapy

    5.0 (1 review)
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    Physical therapy

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    3 years ago

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    Lorraine S.

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    Southlake Orthopaedics

    Southlake Orthopaedics

    2.4(33 reviews)
    8.2 mi

    The response time of the nurse phone line just isn't cutting it for my broken bone. The doctors…read moreseemed very rushed, so I suppose many people are hurting, but consider aid elsewhere. I haven't had a doctor talk about giving me a prescription without making sure to hand me paper before, but that happened and I left without pain meds. My boot fit feels terrible, I'm getting a lot of pressure and my heel is floating, but I wasn't asked how I felt upon fitting so I assumed it was right. I edited my emotional review. I think you can get help here, but somewhere else may be better.

    Doctors are excellent, but the support staff and billing process have been extremely frustrating…read more I received a "First and Final Notice" for a bill more than two years after my visit. Despite multiple attempts, I have been unable to reach the billing department. When I called the office for assistance, they were unable to help and simply transferred me back to billing, where no one answers the phone. To make matters worse, the note on the bill threatened collections "Collections have begun". I attempted to pay the balance online, but the Phreesia payment system froze and would not complete the transaction. At this point, I have tried every available option: The billing department does not answer calls. The office staff cannot answer billing questions. Calls are routed back to billing with no resolution. The online payment system is not functioning. The physicians may provide good care, but the administrative and billing experience has been unacceptable. If patients cannot get answers to billing questions or make payments through the available channels, there are serious organizational issues that need to be addressed. Unfortunately, this experience has earned a well-deserved one-star review.

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    Southlake Orthopaedics
    Southlake Orthopaedics
    Southlake Orthopaedics

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    Andrews Sports Medicine & Orthopaedic Center

    Andrews Sports Medicine & Orthopaedic Center

    1.0(1 review)
    5.5 mi

    my rheumatolotgist referred me to dr corvoder to see him concerning some hip and back pain. i have…read moreosteoarthosis and early stage osteoporosis.  i used to be a patient of dr nichols at andrews sports ortho center , dr nichols did lower back surgery two cervical fusions and also repaired my broken ankle as well, he was kind caring and an amazing dr so i agreed to be referred to dr cordover even though i didnt know him only due to the fact it was the same center i had previous treatment and care at. i received a call this morning informing me that dr cordover would not see me due to me exceeding his bmi cut off. i honestly though i had misheard the lady, but no i heard right a physician refused to see me because my bmi exceeds his cut off. i am not morbidly obese i am about 45 lbs over weight and currently losing that weight, i would like to point out that i had back surgery weighing more than i do now recovered and rehabed at home by myself and even though i was told i would never run again i ran in a 5k  a few years later(thank you dr nichols) its  a shame in this day and age that a dr who took an oath to do no harm will blantanly refuse to see a patient sight unseen because of a number on a piece of paper. its dr's like this who cause more harm than they do good.

    From the owner: At Andrews Sports Medicine & Orthopaedic Center we partner with our patients to overcome the…read moreobstacles that prevent them from achieving their best. Our philosophy starts with unmatched patient access to our leading facilities, technologies and team of physicians, surgeons and staff and ends when we reach victory over injury.

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    Andrews Sports Medicine & Orthopaedic Center
    Andrews Sports Medicine & Orthopaedic Center
    Andrews Sports Medicine & Orthopaedic Center

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    BenchMark Physical Therapy - physicaltherapy - Updated June 2026

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