My husband and I really wanted to like this place, and I know that we would have if it weren't for the poor communication regarding our son's care. He had four initial sessions where we received no communication from the therapist about the visit (he went in alone b/c of COVID) and then finally had a tele-consult that left us feeling somewhat confused about what the treatment plan was and whether or not this would even help him (he struggles with ADHD and is sensory seeking). The therapist said she could help him however, so we continued to bring him and continued to feel a bit unsure, especially without any post-visit communication or specific homework for us to work on at home with him.
I finally sent our therapist an email asking about the plan and requesting to know what is worked on each day so we can enforce that work at home. There was no reply after 15 days so I sent another email to request a reply and finally after 25 days I got a response of only an attachment with a basic treatment plan protocol page, but no written message or apology for the reply taking so long. I requested to go in to watch the next session, which she did approve. After seeing what she was working on with him, it was apparent that only a small portion of his therapy was focused on what we had expressed that he needed help with in everyday life. So, I sent another email asking if she could put more time focusing on the specific activities that would help him with what he struggles with at home and at school. All I really needed was a "yes, we can do this" or "no we can't and here's why..." response but I got a message that she wanted to skip his next appointment to do a tele-consult to discuss this. He had already had several visits that had to be skipped or cancelled on the therapist's end, so it was frustrating that she couldn't reply to a simple email. My husband and I were extremely disappointed with the communication at this point, so I wrote a direct, yet very considerate, email saying that it felt as if we were being brushed off even though we were trying to advocate for our son. After this she let us know that she needed to cancel the next visit and gave absolutely no acknowledgment of what I had written in my heartfelt message to her. It sadly just reinforced the feeling that she just didn't care. My husband and I decided to take our son completely out of the therapy because of this.
It's extremely rare for me to give negative yelp reviews, so I wasn't excited about doing this, but communication goes a long, long way especially in a profession where someone is working with children. I feel that other clients should be aware that this may be a challenge and I recommend that if you take your child here ask questions early and often and making sure it's the right place for him or her. Our therapist seemed to be a nice woman in person, so I was very surprised and disappointed that things turned out as they did. read more