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    PT Solutions

    3.5 (2 reviews)
    Closed 7:00 am - 7:00 pm

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    Heartland Home Health Care

    Heartland Home Health Care

    4.0(4 reviews)
    0.1 miMapleleaf

    I actually wrote to the company to let them know how happy we were with the help we got from a…read moreHeartland Home Health Care nurse recently. My husband had open-heart surgery in January at the University of Washington Medical Center and due to a diabetes-related wound complication, was admitted to the hospital for a second stay for initiation of wound-vac therapy. They sent us home with home-health nursing arrangements for changing the dressings. The hospital staff did not consult us about our preferences and made these arrangements for us, presenting them as the only option. Honestly, I was very concerned about what felt like a real violation of our privacy, and I did not want to have a nurse in our home. However, there really was no way to make the timing work and to secure arrangements in a wound-care clinic, so we reluctantly agreed to go along with the plan. Mary Bakker showed up at our house on Sunday and quickly changed my mind. She was professional, kind, and respectful. I did not feel uncomfortable at all about having her in our house. She was careful about doing the admission, medical plan, and medication-tracking paperwork accurately and explained things to me clearly (John was not interested in the paperwork, and she didn't force him to participate). Before beginning the treatment, Mary talked to John and I, listened carefully to our concerns, and wanted to know exactly what had and had not been working with the previous wound-vac dressings that he'd had. John had had a terrible experience with the first wound-vac dressing change in the hospital (the nurse refused to give him pain medication as ordered and it was very traumatic), and she was sympathetic and reassured John before she started. She also gave him a lot of autonomy in the process; he was able to remove the old dressing himself, which was the part that the hospital nurse had done in such a painful way. That was very helpful! She did a brilliant job changing the wound-vac dressing; it didn't leak as some of the previous ones in the hospital had, and it was also more comfortable than many of them. She shared information about the wound, what to expect as it healed, and when we would know we were done with the wound-vac unit, information we'd tried to get from hospital staff but never managed to learn from them (and we got the sense that many of them didn't know). The only feedback I'd give Heartland about how to improve is to provide their nurses with better gloves; the cheap vinyl ones that Mary had stuck to the dressing; the nitrile ones that the hospital had given me were much better. Better gloves are a tiny investment that would help the nurses perform better for their patients. Because John wanted to go back to work, we ended up getting the rest of the wound-vac dressing changes done at the UWMC wound clinic. This was in no way a reflection of the services we got from Heartland. We were both pleasantly surprised and if one of us ever needs home health care in the future, I will be a lot less concerned about it than I was this time.

    This is now twice that Heartland has worked with me after a Total Knee Replacement…read more The first time was in March of 2010 and now with the replacement I had done on 12/21/11. I have not had an easy ride with the last replacement (thank god we only have two knees). Sick in the hospital, 2 units of blood, lots of pain and sent home over a long holiday weekend without complete pain control. I was a basket case and I live alone. If it had not been for Heartland, (Ronnie and Stacey) I think that I would have ended up back at ER and back in the hospital. Their great support and care have kept my sprits up and help give me the support to work on the painful recovery from my second not so fun total knee replacement. So glad that Heartland has been there again for me during my recovery. They get top ratings in my book. Suzy

    PT Solutions - physicaltherapy - Updated August 2026

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