This new location just opened this week. I can appreciate the roomier lobby and the pediatric…read moretherapy rooms which offer more space too. It's just a mile from their old location. They are open seven days a week. I suppose since its Vegas they try to accommodate the population dedicated to the hospitality & gambling industry in a city that is open 24 hours a day. The therapist work very hard and do their best but I think sometimes they are over-worked. I would like to see more goals on paper than on a day-by-day/week by week basis and more "homework" assigned to meet measurable goals. But I think due to a massive revolving door of clients it creates an overload for the already over-worked staff (my opinion only). And I only say this because some of our therapist tend to forget certain requests or worksheets. The policies here are terrible. If you're sick the day of your appointment and can't make it you are charged $10 or you must bring in a doctor's note. Ridiculous. They have lots of reserved parking in front of the building and a very friendly accommodating staff which unfortunately has to hear the complaints due to their unaccommodating policies.

The therapists are great! They understand how to work with kids. Therapy looks like play and I…read morethink my son really thinks he's just playing with them but he learns so much. They have a big slide and a trampoline and basketball so it looks like a playground. The front staff is friendly. The office is clean. Scheduling is helpful when we need to cancel or come in on a different day or time.

This is the worst place to have your loved ones staying. The place reeks like mold and always has…read morean off putting permanent smell. The staff are overwhelmed and overworked to pay attention to patients. Doctors suck at communicating issues and sharing findings with family. They don't work towards helping the patient recover it's only just keeping them at where they're at. My father passed away in their care due to negligence when he was a high risk and they refused to move him up to ICU!

My daughter has been here for almost 6 weeks. I would recommend this facility to my friends and…read morefamily. The staff has been awesome. One person in particular that stands out is Jon from respiratory. He has been my daughters biggest motivator. He is awesome. Jerri, Genesis, Ashley, Nov, Michelle and Tank are some of the RNs, CNAs and advocates that have stuck in my mind that have been great as well. Thanks to all the staff that has helped with her journey to recovery. God bless all of you.

My daughter could not say one word let alone associate things with words, before I got my speech…read moretherapist Ryan. You can tell when someone enjoys what they do and are passionate and that person is Ryan. He goes above and beyond in communication from planning ahead, to following up, and to even last minute changes. Hannah, my daughter is able to say and associate 15 words in only three months with just 2 visits a month. And ryan is super patient and extremely engaged with hannah. Even when my kid is cranky bcuz of lack of sleep or is just hungry. I'm so grateful for ryan and appreciate everything he has done so far

Amazing services. Ryan and Marianne are absolutely amazing. My son has gone from no words to…read moresentences in the 6 months we have been working with them. I have recommended them to several of my friends with speech delayed toddlers.

The evaluation was done in a room with a lot of foot traffic. The outcome of the evaluation was…read morenot shared with me until i requested it. The written evaluation indicated that a home plan had been developed when, in fact, it hadn't. They avoided my questions regarding activities during sessions. I could hear my child crying during sessions but the staff was not able to tell me what activities they cried during; even when the staff brought my teary eyed child to me they didn't know why they were crying. We found a provider that is able to meet my child's specific needs and communicate with me.

I was referred to Clubhouse by our foster care case worker. We have had our two boys (3 & 5 yo) in…read moretheir program twice a week for at least a year now. Once a week they come to the house and once a week we take the kids there. The staff is just incredible. They take a personal interest in our boys and the boys really look forward to going there. For example, my boys are obsessed with superheros, so once a month, Clubhouse has a Superhero Day just for them where all the students (and even the staff) wear superhero costumes. Whatever it takes to make learning fun. My boys had speech and motor skill delays and it is so exciting to see the progress. We celebrate every milestone. I love and admire the Clubhouse staff. Thanks for everything that you have done (and have yet to do) for my boys.

The staff here is nothing short of amazing, and I am truly grateful for all the support and…read morekindness extended to me. I would like to give a special shoutout to the incredible team - Mariam, Antonio, and Ravens. You three were my true rock stars, and your dedication did not go unnoticed. To the RN rock stars, Ariana, Jennifer, and Michelle, thank you. I also want to extend my heartfelt thanks to the therapy rock stars, Allen, Hannah, Brandy, and Craig. Care Manager Precious, your guidance, And last but certainly not least, a big thank you to Craig and all the staff from the kitchen, The food is great.

After surgery in my view male physical therapist decided not to abide of well known back…read moredisability a d did not care and hurt my back not being nice or honest always board of trustees all women are mean and not nice on this honest matter

I used to take my sister here a lot for her back pain caused by scoliosis but she is able to…read morefunction better now & doesn't need to go anymore. The staff is really nice & I have never had a bad experience & neither has she. I would have to have to move the appointments around a lot due to my college & it was never a problem & the receptionist on the phone was always really nice about it!

Very cruel bad male therapist who ignored my disabilities I hurt my groin and back painfully astate…read moreof Nevada that is honest is filed on what physical. Therapist are allowed to hurt women badly my view

Erika over at the new Southwest location is truly exceptional. As the receptionist, she makes the…read morescheduling process seamless and stress-free. We are new to Let's Talk and receive occupational therapy, and it has been incredibly refreshing to experience such an organized, smooth, and efficient scheduling process from the very beginning. Erika consistently provides impeccable customer service; always warm, welcoming, and smiling, with an energy that immediately puts you at ease. Her professionalism and positive presence are very much needed in this field, and she makes a meaningful difference in the overall experience. She is an absolute asset to the team.

This place is full of Amazing great professionals my…read moredaughter has been so lucky to have the care of a good number of therapists and they're all amazing we are so blessed to have found them. the Front desk ladies are so sweet We always look forward to go I want to say thank you to all of them individually but it's too many PT team is amazing and OT team as well

I had a very positive experience here rehabilitating my arm after a sports injury…read more Everyone at this place is so friendly, flexible with their schedules, and despite so many people coming through the office every day, the staff takes special efforts to keep everything fresh, clean, and smelling good. I didn't think I'd look forward to my physical therapy session, but every single one had me coming out of it feeling a little bit better. Rebecca exudes professionalism and conducts herself in a way that made me feel especially welcome in the space. Her communication was outstanding and I always felt taken care of, even when things got busy. She feels like someone I'd trust with big responsibilities. Aura has a loud and lively personality. She is always keeping things interesting and brings a light-hearted mood to the usually grueling therapy process. She brings the fun. For a few of these patients, I'm pretty sure interacting with her is the hi-light of their day. Karli might have given me the best experience, though. Her gentle and relaxed demeanor would always put me at ease. But more importantly, Karli has demonstrated some incredible skills in this practice. Not only could she answer any of my questions with deep consideration and accuracy, but her ability to identify and work through problem areas in my arm was a testament to her years of experience. Every massage she provided revealed a stark and seemingly effortless expertise. It's like she could see right through my skin and work the muscles manually back into shape with her hands. I was often left impressed by her pure abilities and effective, matter-of-fact manner of problem solving. The bottom line is: they fixed my arm, and they did it with comfort and ease. If I ever get injured again, I know where to go.

Don't depend on what they tell you to be what they do. We were referred to ATI for specialized…read moretherapy(aquatic) and were told they don't have any aquatic therapists or facilities in the state of nevada, and referring to Kelly Hawkins. As this is out of our network for insurance, I inquired if needed some kind of email, letter, or whatnot to provide to my insurance of this I was told yes just to call back and notify them and they would be glad to help...NOT!! We went to Kelly Hawkins, as it is out of my insurances network, I gladly paid for the assessment and 6 sessions. Decided I would call back the ATI therapy, and thank them for referring us there and get the information I needed and said would be no problem to get,just exactly what they told me. That ATI is referring to Kelly Hawkins as ATI doesn't have facilities/therapists and now there's a problem. Was told ATIs leadership program has their representatives say they cannot give me a written statement regarding this. Why not ? They have no problem informing of this over phone. So asked to speak to supervisor and after being on hold for twenty minutes, someone comes back online and quickly hangs up on me. Now they have my number to call back, and of course they don't. So I look up the cooperate customer service number and call them and of course no one answered but was able to leave a voice mail. Now I know a lot of seniors that use ATI physical therapy and I'm grateful for them being honest and referring me to Kelly Hawkins. However, to not provide that in a statement so my insurance will cover out of network at Kelly Hawkins and hanging up on me is rude. I don't deal with people or places that aren't true to their word or mission. And if it's ATIs mission to help those in need of specialized therapy and help people regain their lives from disabilities or accidents, then why is it such a problem to get a written statement to this. And be rudely hung up on. I will write again tomorrow when I try to call the regional office and see if they help me. But so farwouldn't recommend anyone that is needing medical records or paperwork from them to go there. Seems like they dont care existing client or not. Yet they will tell you anything over the phone, just don't believe for them to prove it

Great personal care! Very patient with children clients!read more