HORRIBLE STAFF & OWNER. THEY WILL SCREW YOUR CHILDREN OVER. RUN!!!!
Hi Lorrie,
We have waived the fees for the evaluations because of the situation so you will not be financially responsible for the evaluations that were already conducted. When Colleen informed you that the boys are "good to go," she was referring to us having a script and having all paperwork completed. We are out of network and you know this information as you have received services with us in the past as well and you know we are out of network.
INFORMATION FOR PARENTS:
My son hadn't been at Speech House for a long time. The owner (Maria) took a 2-month break. We had a 7-year treatment history with her. After her request she rarely answered emails. I tried to start services again, she would say we could start soon, disappear again, and then lie about not getting emails. This was not only affecting my child, but incredibly disrespectful. I finally gave up. Over a year later the occupational therapist for BOTH my boys tells me she is transferring from her current company to Speech House in 2 months and transferring clients with her. She been our therapist for years. This is when I'm also told the owner (Maria) now has an army of office staff. I realize she's been spending her time creating a puppy mill business. This was her concern instead her clients. I'm also offered speech again with us moving over, but with a different therapist.
For the next two month's the OT keeps telling me everything is "good to go" according to Speech House. We are asked to get referrals from our pediatrician and provided our insurance information. I'm never contacted further by the office. Then the day before the change my insurance calls to let me know this company is OUT of network THE SAME DAY authorization is sent by Speech House. Knowing this beforehand they said nothing. They waited until the day before the change to send this to our insurance! Later the owner (above) attempts to blame parents for not knowing who she is currently contract with for insurance. At the time when my insurance called, I immediately reached out to the Speech House. They casually offered to switch to "cash pay" for $600 monthly, like it's no big deal. I was placed in a horrible position. Do this or loose services. You can wait a year or more to replace lost therapy. I have two boys and two different therapies now at stake. But I had no choice but to decline cash paying. Only then did they offer to do a letter of agreement with my insurance so they would be paid as "in network. But they wanted me to do it for them.
I stop my workday to spend hours dealing with the situation. Our insurance then advised I could not negotiate an agreement on behalf of Speech House. Plus, the current authorization must be canceled. A letter of agreement cannot be done if out of network service is authorized. I call Speech House again and provide this information to contact our carrier directly. I get an attitude as if I'm putting them out after putting me in this situation. An approval response is 10 days. I'm told they will handle this. Our OT then calls the office as well to follow up and was discouraged from being involved. Two weeks later I get an email telling me to approve the previous authorization again, which I remind them that's approving cash pay and a letter of agreement was to be requested. The next week I'm sent another email stating BOTH my children's spots for OT AND SPEECH were given away and have a nice day. I was shocked. The owner then explains they are not "obligated" to do a letter of agreement, but they will not send me a bill!!! Then I realize a letter of agreement was never requested with our insurance. They just kept pushing for an authorization to cash pay and then canceled my boys services instead. They also cannot legally send a bill when we NEVER had services with Speech house AND the speech therapist never saw my son.
If you enjoy dealing with a company who is dishonest, rude, has no accountability for their actions, runs a puppy mill for money over children, dealing with the owner Maria who has no moral compass, being blamed for their negligence, or screwing over your special needs children for at least a year.... this is your place!!! Thank you for being so amazing Speech House!!! read more