After my therapist of over 10 years retired, I started therapy with Therapy Evolved. I did EMDR following a car accident with Cheryl and talk therapy with another Therapy Evolved therapist. I found both to be helpful and compassionate. However in January 2026, about 6-7 months into our working relationship, our area experienced a terrible snowstorm where we lost electricity for over 24 hours and a state of emergency was declared. I texted Cheryl the night before my appointment to let her know that I was unsure if I could make my telehealth appointment as my phone was running out of battery and I had no internet service. After this, I was charged the $150 cancellation fee because I did not give 72 hours notice.
I know the response will be that I signed the cancellation policy and that is accurate. However, I would expect there to be some common sense injected into the process. We are humans after all and it was an act of god that caused me to miss the appointment. In addition, early in our relationship Cheryl needed to cancel an appointment as she needed emergency surgery. I told her no problem. I suppose that I'm owed $150? Or at least the same consideration and understanding I offered her? So, if nothing unexpected ever happens in your life or you are wealthy, this may be a great fit for you. Otherwise, I cannot recommend Therapy Evolved unless they reconsider their handling of cancellations. read more