Yesterday January was my Birthday! I shared this with…read more Chaplin Tim Duerr. Tim has been a Chaplain for 10 years. I can see why he has been so successful. We exchanged Happy New Years before our informal Meeting. Suddenly Tim reached under his desk And place a Red Bag on his desk. Along side he placed A piece of cake covered with Sprinkles. In the Red Base was Hot Wheels Car , my first, a Fridge Magnate, An Orange Marker 4 pieces of assorted Chocolate. A Stone Ridge Pad . Also Caplin Tim included his business card and tapped to the side of my Birthday Goodie Bag was a Birthday card signed by the Director of Operations, I met her, 1 of the 2 Social Workers, and the receptionist who is waiting to be tested so she can assume RN duties for the Hospice. My only Question. I ask after Chaplain Tim shared the Minimum Hours required are 1. I stated I would like to work a few hours whenever I am asked. Honestly, the gesture of kindness and inclusion Blew My Mind. Please help this Hospice grow throughout the Phoenix area

Very professional and caring during a very difficult journey. The organization was first rate at…read moreevery step of the process. Nurse Laura was outstanding, always helpful and very responsive. Alicia and Rosie both excelled in their support roles as well, despite the many challenges. All of you assisted me and my family through a difficult time. I would recommend your services to anyone.

Thank you for the incredible care you offered our friend. From the medicine that was delivered by…read moreprivate courrier in the middle of the night to the hands on care that was provided. Your services were appriciated by our family and Chris. You are angel's and we could not have imagined such world class care and compassion in the darkest hours. From first contact to final moments, every step was immediately addresses on all levels with expediency and love. Cannot express how much your services were appriciated and the needs of Chris were handled. THANK YOU!!! Thank you Beth.!!!!!

This seems like an odd subject and place to give a review on. However, if you are a family member…read morelooking for hospice services for a family member, it is comforting to be able to search out as much information as you can, from others who have walked before you. My mother spent her last week on earth at The Serenity House. It sounds old-fashioned and corny, but finding them was the "God send" I was looking for and needing. I was feeling lost and frightened about the process of caring for my Mom in her last days. Physically and emotionally it can be challenging. You love you family and want to take care of them, but the time may come that you need supportive services. The staff at Serenity House were very competent and caring. My Mom was very well cared for and I appreciate how they would brace her with pillows to keep her comfortable and relief pressure. The facility was always clean and the workers all genuinely seemed to enjoy their jobs and seemed to relate well and respect one another. It is worth noting that it is a very lovely facility and the rooms were very nice. I owe them a debt of gratitude for not only what they did for my Mom (who had dementia) and really slept her whole time there, it is was they provided me. A sense of caring, safety and support in the days up to my Mom passing away. They took the burden and lifted it off my shoulders and I thank them for that.

Thank you, HOV for all of your support personally and professionally. As my father-in-law declined…read morein health in an Assisted Living, family opted in for services with a smaller hospice agency. They were kind, caring, but in way over their heads. His behaviors became increasingly erratic, needing family to stay with him 24/7, even though he was in Assisted Living. 3 ER trips in 3 days, physicians at the ER were all saying "this is end of life" - but the smaller hospice couldn't support us with the services we needed - basically, keeping him comfortable, calmed, able to rest, and not so fearful. We made the call to HOV and that same day, EVERYTHING was being addressed. He went from literally trying to climb the walls, injuring himself, thinking there were killers hiding in his shower, to resting quietly. We were kept updated by the compassionate HOV team. This made everything so much easier. The stress on family during this time is unbelievable - to know your loved one is in such great care, that we don't have to be there 24/7 while juggling work, home, kids, etc. is an incredible weight lifted. I've also worked with HOV on numerous occasions for work. As a nurse, I'm confident in recommending HOV. I also needed the 8 hours of training mandated by AZ for dementia care - and HOV provided that for free to our entire staff and did a tremendous job. Your outreach across the valley is incredible and your stellar reputation is well-deserved. Many thanks!

My husband is in memory care. Hospice of the Valley is wonderful. They have provided his hospital…read morebed. They take care of any medicines he needs. They come to shower him. They do a lot more quality care. The nurse comes once a week to see how things are progressing and to take care of whatever he needs. A lot of support. I cannot say enough things about how wonderful they are. Thank you everyone at HOV

Extremely pleased with Mountain View Hospice-Wonderful in every way ! Angie our social worker was…read morehere just this morning and is great as is his new nurse Andraya-almost met coowner Jamie who is top notch . My husband is declining recently and needing more help which Angie clarified for me today -many thanks again

Nurses, especially Jennifer was great. Neill was a great support for my nephew as well as the…read moresocial worker. They were quick to respond and get everything ready for my sister. Mountain View Hospice really made everything easy & were there for my family during a difficult time. Highly recommend them.

I visited my friend's husband at Hospice today. The staff are so caring and sweet. We met a…read moretherapy dog named Pebbles who visits the rooms, family and visitors. The place is spotless and welcoming. They have a small kitchen to use. I also noticed on my way out that there is a cabinet full of games and things to do while you're there. Family members are able to stay there overnight if they desire. There is a sofa and easy chair in each room along with sink and toilet. I'm glad I went as my friend's husband is not doing well. He was resting peacefully and that's all we can ask. They have their own parking.

The team at the Eckstein Center is nothing short of outstanding. The care, compassion and attention…read moremy wife has received here has been exemplary. Day or night shifts, the RNs and CNAs are always there for care and support. During an impossible time this HOV location has made it possible for us to be comfortable and safe. Highly recommended

My mother in law was cared for by Hospice of the Valley! They did not let her die with dignity!…read moreThey recommended a group home that was okay but not great! They never gave her fluids and she was extremely dehydrated which caused constipation! No help! After she died they recommended the worst mortuary ever! She was to be cremated and it took weeks to accomplish and their location was extremely inconvenient to the family! I voice my concerns on their website and they never even bothered to respond! It appears they are all about the money. Although I cannot prove this it appears they obviously get referral fees. They obviously never researched to see if the businesses they recommend are reputable! If you have a loved one in crisis DONOT go to Hospice of the Valley!

Five stars. People are dying to get in here…read more We loved the kind staff and convenient facilities, so it was a perfect place for the imperfect situation. Danielle was especially attentive to our family's needs. The private room was comfortable, clean, and climate controlled, with access to the sunlight outside and a chair comfortable to sleep in. Best of all there were no restrictions. We could visit any time. We even brought in my family member's derpy cat that doesn't blink. He's on the catism spectrum. The lobby is a bit small and dated with a strangely-placed TV, but at least it's cozy, with wifi, plus they have free coffee, tea, hot chocolate, and water. No waffle iron yet. If you need anything else, a giant market is just steps away. I highly recommend this location, even though they don't have returning clients.

I met personally with Chelsea, who is so very nice. The caregivers were helpful, and they will…read moresend you a scheduled discussed in advance, so there are no surprises. The only thing I had not paid enough attention to was the additional add on fee for using a credit card to pay for the billing, which arrives within a week's time period. They did credit the amount charged thru my credit card I had written down on the application form, and allowed me to make an electronic transfer payment thru my Global Credit Union Account. All is well! S Burnstin

Working with Jennifer has been great. She truly cares and goes out of her way to help. Excellent…read morecommunication. So grateful. Thank you.

When our beloved uncle was no longer making progress at his rehab hospital it was time for him to…read morereturn home.  For him, home was an assisted living apt, and to do this he needed medical oversight. At 94 yrs old, after a small stroke, he had developed the "dwindles." He was no longer able to care for himself, and he'd lost his appetite, although he was not diagnosed with a terminal illness, these reasons allowed him to be referred to hospice.  Our family feel fortunate that we were referred to Hospice of the West. As all our family lived out of state their oversight was invaluable. To coordinate his care needs, they even facilitated a meeting between themselves (including his Case Manager, RN, & Social Worker), my uncle and myself, and his assisted living facility nursing director. With their guidance we decided to hire a sitter from another agency to keep him company and be an advocate as family were so far away. As his Durable Power of Health Care I had direct contact with all agencies participating in his care.  Hospice of the West provided me with timely updates on his condition from both the nurses and social worker, and coordinated with the care facility for his medications and safety needs.  I was very impressed by the continuity provided by the relief nurses and weekend coverage. Care issues were identified timely and resolved. Their interactions with me were professional, compassionate, and experienced in an area many families have no knowledge. I was able to be with my uncle several days before he died. I observed first hand the encounters with bath aides, nurses, and his social worker. All treated him with respect and valued him as a person. He enjoyed them all. I honestly cannot thank them enough! .

My family member is on the care now. The staff is amazing. Amy, Angie and the nursing staff are…read morealways there for us to answer any questions or just for comfort. They are not only there for just the patient, but they are also there for the loved ones. I would definitely recommend them as my #1.

Saying goodbye to a loved one is never easy and when going through the difficult time of letting a…read morefamily member go, every bit of help to make the process more comfortable helps. That pretty much sums up the Hospice of the Valley on Thunderbird and 55th avenue. The staff there is courteous, considerate, helpful, and always ready to answer any questions one may have regarding the process of letting one go. Some special thanks go out to Molly, Deanna, and Dr. Sam for helping my family deal with a difficult time in our lives.

We had an amazing end of life experience here. Nursing and staff was very supportive and attentive…read morewhile my mom was passing away. I thank them for all they did and definitely are angels working here. I highly recommend them. Thank you from the bottom of my heart for your services.