I went there for a mother of the bride dress and wasn't given the time of day. I did find someone and when I said it was for an outdoor wedding she turned up her nose and said they only did formal weddings. I went to try on 2 dresses and after finding a dressing room on my own (no staff anywhere near trying to help at all) I was kicked out of dressing room and told to pick another one. Will NEVER go back. read more

My daughter and I went to look at formals recently and were shocked at how incredibly rude the staff is. No real help was offered and not one person seemed interested in helping us at all. It wasn't just the indifference but the outright rude behavior that was shocking. Obviously neither of us will ever go in this place again. I seriously don't know how they stay in business with attitudes like this. read more

If you are not sure what you are looking for in a wedding dress, go to Thelma's. It has the biggest inventory of wedding dresses in the area. They have a wide selection of different styles and a decent (but not superb) range of sizes. They also have a large number of dressing rooms so you won't have to wait to try anything on. Thelma's also has a large selection of bridesmaid dresses and mother-of-the-bride dresses. Prices for the dresses are standard for the industry, but I was able to find an identical dress at a different store for less. My friend, on the other hand, bought her dress at Thelma's during a $99 sale- an amazing deal! Service is hit or miss at Thelma's. To ensure the best service, call ahead and set an appointment. Even if they are not busy, the sale people aren't very attentive if you don't have an appointment. read more

The store is open and the selection is AMAZING but dealing with the pretentious staff was not worth it. Even though we found the dress we wanted for $20 cheaper at Thelmas, we refused to give them business. There were two associates who sat behind the counter, smacking their gum, and never checked on us. When we asked for help, they would give responses like, "Oh, well, you can put the dresses away over here" (But didn't offer to help). Spending hours trying on dresses and doing the fitting here is not a possibility. Customer service is important. These are difficult decisions to make and brides should feel special, not guilty about asking questions. I would NOT recommend going here. read more

Wow. The most unprofessional, unhelpful retail experience I've EVER had! I called about a problem with my dress, and the owner hung up on me, although I was speaking calmly and trying to find a solution. I will now contact the Better Business Bureau. Unbelievable. read more

If you want personal service DON'T go here. I had called the day before to set up a time for my daughter to try on a wedding dress. They said come in anytime. We stopped by on a Tuesday and had the WORST service ever. They didn't even help her try on the dresses she had picked out ball gown so very full and puffy. After 1 dress she was like mom this is a joke let's just go. She also wanted to look at bridesmaid dresses but why bother when you have no personal service. read more

Thelma's bridal in mosinee WI is a horrible place it was a nightmare !!! On 2-09 I went there with my two sister's and mom and niece, because my sister is getting married .First off when we got there no one asked if we needed help. So we just helped are self's and found my sisters dress. On are own after about a half hour later we had to go fined some one to help us with brides maid dresses. Well at the time ,I was 3 months pregnant ,and my sisters wedding was 3 weeks be for ,I was due .Well they told me that, I need to order a size 16 because, I was going to be nine months along but , I had ask them are you sure because, I fit a 8 now at 3 month's and it was a maternity dress so why do I have to go so big ?.when I go buy maternity close i don't buy them that big I buy my size ,and they fit not 4 sizes bigger . So any way the assured me that this is what we need for my dress. when we got to the counter they told us we need to paid full by 6-09. Well two weeks later my sister lost her job, and postponed the wedding to the next year so. I called up Thelma's bridal and told them what was going on. They told me that there is nothing they can do, And that the dress was ordered so I ask them what should i do? They told me that "they have an excellent seamstress and that she could make it work" Worried about cost because my dress was big for me to began with and it cost me $190.00. She told me" $80.00 at the most to alter it" A year comes and go's and, I call and make an appointment 2 months before the wedding. To have all of this dun the lady comes in to alter my dress, And all she did was pin it she did not measure me any where to see what she had to do. She gets on the floor and pins it bye hand .She did not use the tool that was a foot away to make sure it is even. I get my dress back and it is botched so bad it is not even the same dress, I ordered it is a inch to short, she put a sweet hart in it and it had it strait organelle. I had no shape in it and ,I was upset, I did not like my dress at all, I just wanted to go home . i asked if i could come back at a later time if ,I want and they told me sure, I call them back 3 days later and tell them i am not happy with my dress ,and that i want some one El's to fix it for me. Not the lady who did it the first time. They tell me ya we will have you meet with the head lady . i went back there to fined out that the Head lady is the one who worked on my dress. The first time so at this point i am not very happy about this. i go in the room and i am telling her what is wrong with my dress. 1.It is to tight in the chest now remember that the dress was 4 sizes to big 2. It is to short i am 5foot 2in that is not very tall 3. it is to high in my armpit and it is rubbing and is hurts to have is on 4.I have no shape in the dress. They tell me that they will fix it and call me when it is dun. I ask them will it be soon? My sisters wedding is on 8-7-10 . The next day i call to see when they think they can get me in to make sure the dress is fitting. Me they tell me 8-5-10 I tell them that wont work my sisters wedding is out of town and I am leaving 8-6-10, And what if there is some thing wrong with the dresst? They tell me that is all they have! I ask when will it be dun? They tell me it wont be dun till Saturday. I ask can i come in then and try it on? They tell me that they the lady working on it wont be there. At this point i am so upset i called my mom to ask her what to do, And ask her to call they tell her to have me come in on Saturday at 2PM.I ask my mom is the lady going to be there? She said they did not tell me. So i call back to ask if she will be there, and to go over what they are going to do. To make sure they will have it wright. They tell me all they are going to do is let it out in the chest and bring it in at the waist. I ask what about the the arm pit and the laenth? They tell me that she dont have time for that, And that that is all she is going to DO! And that if i want more that they will charge me, And that they have other costumers to take care of!! So i said, I am a costumer to, and what because I paid you, And you have my money, I am no longer a concern of yours I don't matter?!?!!? .She tells I'M NOT GOING TO LISTEN TO THIS" "AND IF YOU CALL BACK I WILL CALL THE COPS"!!! And hung up On me. so now it is going to cost me $235.00 to get my dress fixed . read more