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    Fox Princess

    3.0 (2 reviews)
    Open 10:30 am - 7:30 pm

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    1 year ago

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    H&M - Return policy front

    H&M

    1.0(1 review)
    0.4 mi

    If I could give a Zero I would. I've spent thousands of dollars at H&M over the years in the…read moreAppleton Wi mall, but after this experience I won't be returning. I came in with a brand‑new shirt with the receipt -- an unworn shirt with all tags and stickers -- and simply needed to exchange the XL for a Large, which they still had in the store at regular price. The associate stated that the return date was past 8/13/2026 and no returns or exchanges were allowed, nothing she could. I wasn't asking for money back, just a size swap or even exchange for same price. I asked for the manager. The manager appeared and stated that they made a recent change to their policy and the cash register tape still states the old return policy on it and there was nothing she could do regardless, the new policy trumps the print on my receipt even though that the item that was being exchanged was a current product. I showed her my receipt that said they can exchange with a receipt for the current selling price of the item being returned and she said see the front, the small font is the updated policy. Mind you, it was microscopic in size. She also stated see we have it on the wall behind the register wall on a sign too. I couldn't read it because it too was so small in font size. The manager had the tone "to bad so sad" and basically said so. My receipt in large letters that I had did indicate I had until 8/13/2026 to return and past that, with a receipt for exchange based on current selling price of the returned item. I couldn't even exchange for the same item that was in the store. What a joke, the sales associate I spoke to was pleasant. The manager however acted as if I was wasting her time. Basically, the company was too cheap to purchase receipt paper that supports the correct refund policy and shames the customers for the false information they provide on their receipts from their own store. I had two additional items in my hands that I planned to purchase, but after the rude attitude and refusal to help, I left them At the register and walked out. Keep up the false advertising H&M.

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    H&M - Return policy back

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    H&M - Item in the store currently that they wouldn't exchange.

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    Item in the store currently that they wouldn't exchange.

    Fox Princess - womenscloth - Updated September 2026

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