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    Thee Soulfood Kitchen

    3.2 (5 reviews)

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    JEM'S "Take A Plate"

    JEM'S "Take A Plate"

    3.7
    (56 reviews)
    2.1 mi
    $$

    I've eaten at JEM's several times. I love the Cabbage and Macaroni and Cheese these items are the…read moreBEST. Pros: Cooked to order and Large portions of food Cons: They don't always pick the phone for the calling orders. The long wait sometimes The customer-facing staff is slow sometimes putting the orders in the bags. The Food: Fried Chicken: Overall good (a couple of times a little burnt) Turkey Wings: Pretty good, a large portion Whiting Fish: Just okay - Would not order again Chicken and Dumplings: Extremely salty - Would not order again Cabbage and Collards: I order this all the time, very good especially the cabbage. Yams: It is good if you like very sweet yams. Macaroni and Cheese: A must-buy so delicious! Potato Salad: This is truly a hit or miss for me. Sometimes it has a hint of vinegar and that makes the potato salad taste sour.

    I fully support Black-owned businesses, but that support should not come at the expense of good…read morecustomer service. Regardless of the challenges a business may be facing, customers come in expecting to feel welcomed and to receive the product or service they're paying for. Everyone understands that mistakes can happen, but how those mistakes are handled makes all the difference. Customers should be treated with courtesy, respect, and appreciation. A positive experience encourages people to return and recommend the business to others, while poor service can quickly lead to negative word-of-mouth. I wish I could have experienced that level of hospitality myself, because I truly wanted to support the business. Unfortunately, my experience was disappointing, and it reinforced how important customer service is. Great customer service is one of the strongest ways any business can build trust, loyalty, and long-term success.

    Photos
    Menu 10/02/22
    Menu 10/02/22
    Whiting dinner
    Whiting dinner
    Liver and Onions

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    Liver and Onions

    Thee Soulfood Kitchen - soulfood - Updated August 2026

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