Stay away from this company! We contracted for a specific day and time but they were coming random…read moretimes and days with no notice. They never stayed the full 3 hours but always charged for it. The service was cancelled over 2 months ago and they are still charging us. What a scam preying on the elderly.

I found that Home Instead is a great place to work and our clients well taken care of by being able…read moreto focus on their individual needs in their own home. As an employee I was able to communicate with my manager and scheduler when I had a question to ensure the safety and well-being of the clients. This was my first and only job where my employer actually cared about me, offered to help me when really they needed help covering shift, and checked up to see how I was doing after having a difficult year. I would definitely go back to working there after having time off to handle some difficult thing. They are great with matching up clients and caregivers. Great fulfilling place to be employed.

Because I am disabled and have several chronic illnesses, including stage 3 liver failure, my…read moreinsurance allows me a benefit that includes help around the house. Because of this, I was using Visiting Angels as a care provider to help me around the house once per week. This helped lighten my load a little bit during trying times. Visiting Angels had been helping me since early August of 2024. In mid-October of 2024, I got a call out of the blue from Lydia in the Oshkosh office saying that they were going to discontinue my care because I wasn't doing enough visits per week. I explained to Lydia that I only had so many visits allowed through insurance to get me through to the end of the year. For that reason, I was only willing to do one visit per week. According to Lydia, their minimum was one visit per week. Therefore, I didn't see an issue with this. That's what I was already getting. Lydia pressed to get me to do at least two visits per week. I refused. We ended the call as she was going to do some additional checking on her end. The next day, I received a voicemail from Lydia stating that they were going to discontinue my care because I was not reaching their minimum. I find this absolutely insane, because they had been caring for me since August. It seemed like just a bullying tactic to get more visits and more money out of me. Though the caregivers were always kind, respectful, and caring, I find these extortion tactics from their office to be absolutely disgusting. And to just end my care with a cold, uncaring voicemail is pretty cruel. Visiting Angels? More like NON-visiting DEMONS if you ask me. Steer clear!

couldn't come on Monday but could make up on Sunday. I reemphasized that she shouldn't come at all…read more After a week in Skilled Nursing, it became clear that Mom would be staying there. Visiting Angles charged us for the week Mom was in Skilled Nursing and the next two weeks to finish the contract. The result--the charged Mom nearly $2000 dollars for 10 hours of questionable care.

used arcadia for one day and my mom had to go back to rehab. When she came back i had my moms aid…read moreall set up with arcadia and the aid was here. since my mom wasn't here yet they told her to go home. I called them back to see what was going on. I spoke to this man that works there and he was one of the most disgusting people I have ever had to deal with at a nursing staffing agency. He told me he doesn't have to deal with this bullshit, when asked why they cant keep aid here till my mom gets home and he said to me well i'm not going to pay for it. what are you complaining for he said to me when you get this free and that his tax payments are paying for my moms care, she's on social security. Oh yeah and he called me a snowflake and said what are you going to do about it, when I told him don't talk to me like that. A lot more was said but I wont go into it. Then I tried to explain what was going on to manager her name is Patty and she said " I don't want to hear it or go into this. I heard his side and he is my partner." She told me to go find another agency. She then hung the phone up on me. Now I have no aid for when My mom comes home from rehab center, Shows that Arcadia of Bridgeport only cares about money and not the well being of its patients. I understand its a business, but its a business based on caring for human beings that rely and trust you. I would stay Far Far Far away from this company.

I've never witnessed such an unorganized and uncaring company in my life. On several occasions with…read moretwo different girls there have been no calls no shows. The company has failed to bring in replacements several times or the employee doesn't call and no one calls at all. My Grandparents have other people who come and help, like occupational therapists or physical therapy and even they have had issues coming into contact with Arcadia. Either they don't answer or don't call back. This company is ridiculous.

Posting this review on behalf of my family. My grandmother was in the care of Home Care…read moreAssistance. Below is the review of my family members who were present. Our mother took a precipitous drop in her health two weeks ago. We contacted the HCA office as one of the providers we would consider for her hospice care. When we met with Alyse to both interview her and get a feel for how the organization does business, we were unanimous that HCA was the care provider we wanted for our mother. The office and in person experience was excellent. As to communication and care, I cannot say enough about the professionalism, compassion and consideration of both Alyse and our caregiver, Melissa. In the midst of a very difficult time and circumstance, they both elevated the level beyond the expectations of our family. Sadly, our mother died shortly after care was provided, but it was gratifying to have stellar care during her last days. Thank you so much for helping us and lovingly serving our mother. I unreservedly give a 5 Star review! Blessings, CM

I would give more stars if you had a higher rating scale. Excellent efforts by the staff!!!read more

We serve as guardians for an 86-year-old gentleman with increasing dementia who has lived at…read moreHeartwood Senior Living, a family-run assisted living facility, for the past two years, and we could not be happier with the care he receives. From the moment he arrived, the Heartwood owners and staff welcomed him as part of their family. We observe that they treat every resident with kindness, patience, dignity, and respect, and it is obvious that they genuinely care about the people who live here. Knowing that he is safe, comfortable, and well cared for gives us tremendous peace of mind. Heartwood is always clean, attractive, and inviting. Residents have access to several comfortable TV lounges with cozy furniture where they can visit family, relax, socialize, enjoy their favorite programs or nap. The beautiful outdoor garden is another wonderful feature, providing a peaceful place to walk, enjoy nature, or simply sit and visit with friends and family. They also have an adjacent facility for more advanced memory care when our ward needs it. What impresses us most is the personal attention each resident receives. The staff is attentive, compassionate, and responsive, and they do an excellent job communicating with families. Over the past two years, we have consistently seen a level of care that goes above and beyond our expectations. We are extremely grateful for everything Heartwood has done for our ward and would highly recommend it to anyone looking for a warm, caring, family-oriented assisted living home for a loved one.

The absolute best facility for memory care! The staff cares about each resident incredibly…read more Management, including Lexie and Brianna, is fully involved in making sure the residents are having their needs met and doing what is necessary for their care. As of course, so are the owners, Jason and Lynn. I could not recommended a better place for your family member!