The school is fine, the instructors do a good job and really do care about the kids, the bad review is for the management.
Recently the school was sold from the original owner to someone who owns a branch in Cupertino and our experience with him is bad. He is very unresponsive in emails when I needed to inform him of my children needing to miss a class or get a makeup.
The biggest thing though was I decided to end their enrollment at the beginning of June which I informed him by email, and got no response. I followed up a few days later confirming the end date and still didn't get a response. I stopped sending my kids to the school as I said I would, and he has charged my credit card for two months when they have not been there. read more