This is the worst alterations company I've ever had the displeasure of dealing with. Both the service & the customer service were shockingly bad. I left in a dress to have the sleeves removed. I was told they'd remove the sleeves (as requested!) & use the removed material to put in the arm hole as it was revealing my bra. I was quoted a (quite high) price & I paid in advance. When I arrived a few days later to collect the dress, I tried it on & saw that the sleeves had been removed but the arm hole had been increased in size & the excess fabric was just flapping about. Not what we'd discussed! Anyway, I complained, they said they'd fix it & it would cost more. I said I wasn't paying anymore. They said we'd discuss that further. I left & returned 2 days later, tried it on. Arm holes now much much better (even though they didn't match - one was bigger than the other!) But the dress was now gaping at the bust. I was told they'd had to reshape the top of the dress! So they moved the buttons, but the gaping got worse. I complained again. If I'd tried this dress on in a shop I wouldn't buy it, it didn't fit right! After much arguing I eventually got a refund for both the alterations & the cost of my brand new now butchered dress. But I really had to argue for it. And refuse to leave the shop until I was reimbursed. Absolute shambles of a shop. Will never return & have already warned friends from going there. Still makes me angry thinking about it!! read more