Alexa did an absolutely fantastic job with my hair! She had great recommendations, and the cut was sweet and new! I am grateful for her kindness and encouragement to try a new style! I would highly recommend booking with Alexa- thank you again for your expertise! read more

A Painful Experience I Deeply Regret I have never been more disappointed or disturbed by a salon experience. I visited Salon ZaZu for my very first eyelash tint, trusting that I was in the hands of a trained professional. Unfortunately, that trust was terribly misplaced. During the procedure, the technician got eyelash tint dye directly into both of my eyes. The burning and pain were excruciating. I was nearly in tears. What made this experience even more alarming was that, instead of allowing me to immediately rinse my eyes thoroughly, she insisted she would simply wipe the product away. I cannot adequately describe how painful and frightening that experience was. Before this appointment, I had never experienced the eye problems I have struggled with since. I had never even needed glasses. While I cannot say with medical certainty what caused my ongoing symptoms, the fact that they began following this incident is deeply concerning. People visit salons expecting professionalism, competence, and, above all, safety. A cosmetic treatment should never leave someone questioning whether their eyesight has been compromised. I sincerely regret trusting Salon ZaZu with my eyes. I am sharing this experience because I believe other customers deserve to know what happened to me before deciding where to place their trust. read more

Love the way Jax did my hair! Came out exactly how I wanted it :) What I really appreciated was how much cared was given to my hair to keep it healthy and vibrant. read more

Kacey is amazing!!! I see her for my blowouts and she does a phenomenal job. She is so fun to talk to and the vibes here are immaculate! 10/10 and will always come back Thank you! read more

Jax is an absolute artist--his creativity and passion are unmatched, and he makes every client feel like they're stepping onto the runway. I've been seeing Jax for over a year, and he completely revived my hair. After breastfeeding, I noticed my hair thinning, but he had the perfect plan: a cut designed for volume, color that added dimension, and the right products to bring it back to life. Fast forward a year, and dare I say--I have Victoria's Secret Bombshell hair! Some might even say, "Her hair is so big, it's full of secrets." Beyond the transformation, we've had fun experimenting with colors--from jet black to a cool-tone Tortoise Shell Brunette to help blend my "sparkles." Because honestly, who wouldn't love a stylist who calls gray hair "sparkles"? I first found Jax through his Instagram and let me tell you--his work speaks for itself. Seeing his portfolio was all the proof I needed to book an appointment, and he's been an absolute game-changer ever since. His artistry, expertise, and warmth make every appointment an experience. I couldn't recommend him more! read more

Came in because of a gift card. I've never been there before. Asked Poppy if the gift card was enough for a haircut. She checked it, and it had $45 and said yes. Also asked if they did curly hair like my she said yes. Candace was nice. I haven't had my hair cut in years. Decided to get it short. She did a nice job on it. I was nervous about it. My mom came to give me a drink because I was nervous. It came out nice. My dad gave her a tip on the job. Went to pay. Poppy said the gift card didn't work. She said there was only 1cent on it. So that upset me a little, and I didn't know there was an extra service charge. My dad gave a bigger tip than the service charge. But my family loves the job she did on my hair. Love how the back of my hair looks. read more

The Zazu Exchange - Receipt - Makeup Artists Near Me - Naperville, Illinois

See all

Nicolette is amazing! I don't allow other people styling/cutting my hair, but i trusted her process and it turned out amazing! Her advice/suggestions are top notch :) thank you nicolette for making me feel confident again read more

I went to this place exactly one week ago. Got my virgin hair dyed and went home to find out that my hair has been completely fried. I had healthy virgin hair going in with no heat damage at all, I don't use heat on my hair! I wanted to change things up and explore a little bit. There was some red flags but I decided to ignore it. Like how I received no education on how to take care of my hair. My friends had to show me what shampoo to use and had to deep condition my hair for me. Or that the stylist didn't have me do a consultation before starting or she didn't do a test strand to see how my hair bleached. I wanted to go silver gray, which takes multiple sessions and takes time. I understand we have to get to the blondest of the blondes before going gray. However, my tips were just so dry and crunchy that I there's no way it could continue to be bleached anymore. The new place I went too said we have to cut it off. The stylist quoted me $240 while I was in the chair, but the cashier charged me $295. I still tipped the stylist $45 dollars because I'm a nice person and but everyone told me that I shouldn't have tipped at all. I hate writing bad reviews but even the new stylist that I'm going to get my hair fixed said it's the worst correction she has ever needed to do. read more

The Zazu Exchange - Less than 24 hours after getting my hair done - Makeup Artists Near Me - Naperville, Illinois

See all

I want to gatekeep this stylist so bad but I cannot! Jax is top tier and such a vibe. I started going to Jax about a year ago and will stay loyal to this fabulous human and will follow him wherever he goes! So far I've only gotten my hair cut with him but I always leave his chair with the best cut and blowout. Once I'm ready to take the leap to color my hair I will definitely be going to him! read more

I had a wonderful appt at Zazu Naperville yesterday. Choe worked magic with my haircut and I LOVE IT! When I asked, she gave me lots of great suggestions on hair tools and hair products. And she was super friendly too! I received a ton of compliments since then. I absolutely will be going back. Additionally, the manager, Caitlin, was very helpful and patient with all my questions about skin and haircare products. Perfect end to my week, as it was such a relaxing and pampering oasis. read more

Jax! Need I say more! Thank you so much for each visit being an experience. You are a master of your craft and leave me each time feeling like a top shelf baddie. You have my trust and loyalty so much I fly into town for you, rain or shine or in the middle of a cyclone you're worth the trip every time. Thank you so much for knowing how to color and cut thick hair your expertise not only are you quick but you have saved my hair from damage. Extremely satisfied and always a pleasure to be in your chair. read more

The Zazu Exchange - Makeup Artists Near Me - Naperville, Illinois

See all

Two weeks ago, I spent money and time on wrong place. My haircut was a mushroom cut. Finally, I made an appointment with Elle and never ever going to forget her. She saw my previous cut and did magic and my haircut came out amazingly well. I highly highly highly recommended this place and especially Elle. Go see her and trust me you won't regret it. Don't wait.... Book your appointment and go see her. read more

See all

I was on the verge of tears after giving the Wheaton location three chances to get my hair right. Then I called the Naperville location and spoke with Sam. She sincerely apologized and took me in within two hours to correct my hair. She also gave me a complementary deep conditioning treatment and sent me home with product. I'm going to have to gloss in again in a month to get it to where it needs to be. But boy am I happy it's not bright yellow/orange like it was. I'm mourning my natural hair right now but happy it's not what it was earlier today. Great management! They were so nice and so reassuring. Thank you so much Sam and Britney!! read more

The Zazu Exchange - Makeup Artists Near Me - Naperville, Illinois

See all

I scheduled an appointment with Jax and confirmed my appointment the week of. My appointment which was on a Saturday, was cancelled the morning of. I understand emergencies happen, so I decided to give him another chance and reschedule for another Saturday, 3 weeks later! I again confirmed the appointment the week of and then AGAIN the Saturday of my appointment I get a call that Jax did not come in and I would have to reschedule or choose a different stylist. I decided to go with a different stylist, but couldn't get in until later in the day (again running my plans for my Saturday!!) This was an extremely frustrating process to get a hair cut. To make matters worse, I emailed the general manager Samantha on May 8th about my experience and have YET to hear back from her!! I'm writing this review on May 22nd! A simple apology could have made a huge difference, but it is CLEAR that the staff and Management at ZAZU Naperville do not care about their customers' time and experience. read more

I've never been so pleased with my hair like I have been since Patty did my balayage! She is so knowledgeable and patient. She answered all of my questions and took the time to fully understand what I was looking for and she truly outdid herself! If you're looking to go lighter on your hair you NEED to book with Patty. It's been 2 weeks since I dyed my hair and it is incredible healthy despite the lightening process involved! read more

The Zazu Exchange - Makeup Artists Near Me - Naperville, Illinois

I can't believe I didn't mention this in my first review, but Zazu is also a great option for getting your eyebrows done! I'm blanking on her name, but the esthetician here is fabulous. I religiously make appointments to clean up my eyebrows and she does a great job. She waxes, plucks, shapes, trims, and you're done! I'm in and out in literally 10 minutes and my brows always look great. I appreciate that Zazu has a seperate room for waxing (even if you're just doing eyebrows). It's private, comfortable, and even a calming atmosphere. They have nice soothing music playing almost like you're going in for a massage! The products used on my brows work wonders too. Whatever she uses takes away all the redness and makes my skin smooth. I love this because I can actually go back out in public without lookin' like a red eyed freak! At only $20 for an excellent brow service, I will for sure keep coming back to Zazu. read more

Elle was fantastic! Friendly and professional, she took her time with the consultation which made me feel like she not only knows her trade but that she really wanted to give me exactly what I wanted. But I never thought she could take what I wanted and make it better!! I had to come back for a redo because SHE wasn't satisfied with the way it turned out. I've never had a stylist care more about the way I look than I do! read more

See all

I'm writing this at the gym. Getting angrier and angrier looking at myself in the mirror. My pictures attached tell the story about my experience at this salon. I had virgin colored hair. Simple ash brown / blonde. I asked for a DARK chocolate brown gloss. Something that didn't have full commitment because I was so scared to dye my hair again. Silly me, my mistake for giving this a shot. I sent him SEVERAL pictures of what I wanted. He responses & acknowledged he got what I was looking for. This wasn't a hard color. From the pictures, you can see now I am RED! I went back the same night for him to put more color on top so it wasn't red. But now it's SLOWLY fading (which someone told me won't fade as fast as he made it seem) and now my only choices are to live with red or keep paying out of my pocket to cover the red? It will have to come out eventually. I HATE IT. I honestly don't understand HOW we got RED?! Look at all the pictures I sent him. NO RED! I even said that in the chair. ALSO, you can see purple as I'm sitting in the chair! Is that not a red flag?! For the record, I've been dark chocolates brown MANY TIMES OVER THE YEARS WITHOUT A HINT OF RED. I want my money back and also pay for toners until this goes away. Until then, don't trust this salon. They will turn you the exact color you DONT want. Look at the time stamps of the pictures I posted here. You can see even a month later, STILL RED!! I want a refund and toner now! read more

See all

I love Zazú! I go to Jax and he's amazing at balayage. He'll go above and beyond to meet your expectations and I always leave happy with the results! He's super funny and easy to talk to as well. I've recommended him to all my friends because I'm confident with his work- 10/10!! read more

I absolutely LOVE my experience every time i go to Zazu salon. Jax is very professional and makes me feel comfortable the entire time. He is always down for whatever I want to do with my hair & it always comes out looking fabulous He is the best!! If you have a hair goal, go to Jax at Zazu! The environment is also very friendly. read more

I've had my hair done by Jax three times now and I have finally found my stylist! I had black hair dye (some of it box from dying grays, woops) and he was able to bring me SO much lighter even after one session. I'm trying to go blonde and I've never trusted a stylist as much as I trust Jax to get me there safely. Many other stylists have not been able to take me lighter and I would leave the salon feeling like I overpaid for a tiny change. After just one trip to Jax I was wowed and felt confident he could get my hair where I wanted it to go. He does amazing color, cuts and blowouts and I literally won't go to anyone else! He's so fun to be around and I recommend Jax to everyone! read more

You need to come to Zazu and see Jax!! I always leave loving my hair. My hair is so much healthier after seeing him. He does wonders with his cuts, colors and styling!! read more

This salon is 10/10!!! The hair professional JAX is out of this world! He gets to know and understand his clients, and never fails to deliver. I have flown to IL from Florida just to get my hair done by him - multiple times!!!! I would recommend this salon to each one of my friends! THANK YOU JAX & the whole ZaZu Team! read more

Have been here now a few times and every time its a pleasure. Great service, enthausiastic staff and quality work! Both for mens and womens haircuts and everything that has to do with it! Definately worth a visit if you care about a good quality hearcut. For me the place to be in future. read more

Went here to get a Brazilian for the first time in a while. Julia did a great job getting all of the hair and making me feel comfortable. Will definitely be back! read more

Zazu is the best. Competitive prices and great styling. The stylists are always nice and do a fantastic job.

I get my hair done regularly by Jax and all I can say is WOW! He helps me get the icy platinum blonde look I want every time and is very professional and friendly. I always leave the chair feeling beautiful and refreshed! Highly recommend Jax. read more

Zazú Naperville was overall a good experience although I left rather upset. When I sat down in the chair I told my stylist that I wanted a PARTIAL balayage. NOT a full. We discussed color and my stylist even repeated back to me that we agreed on a PARTIAL. The outcome turned out nice and I was pleased with the color although when I looked at my emailed receipt, I noticed that the salon charged me with a FULL. Looking back I recognized I was charged an extra $100. Anyone who's gotten their hair dyed knows that it isn't cheap. I'm a working teenager and spent my hard earned money. I felt that the employees took advantage of me since I wasn't with an adult and thought that I was young and naïve. I share this in hope the next person doesn't get scammed!! read more

Always a great experience. Easy online booking. Every stylist I've had has been just fantastic. Sophia left my hair looking absolutely stunning after my last visit. read more

I've been going to Zazu since 2000. Great place. Ivanna at the front is simply fabulous. Remembers many repeat customers to include myself, always friendly, accommodating an asset to the organization. Kathleen what can I say. A Superb stylist, hands down outstanding. Keeping it simple as she's the best...period. When Kathleen was out Chloe took over and was OUTSTANDING. I feel lucky I've two stylist to choose from. Lastly I used to be a regular on the massage table but it's been several years. Today Kathleen saw I was in pain and scheduled a massage with Richelle. WOW and I'm so happy I did. Richelle was INCREDIBLE, hands down!! read more

I recently got my hair colored by Judy. She is amazing! Nobody compares to Judy honestly! I got so many complements after I got my hair done. I also got my make up done. She was super helpful, gave me a lot of pointers and I got a few products from her that I am loving. So happy! read more

I really like the salon because of the conveniece and services offered. My favorite stylist right now is Brynn, who not only does a great job cutting the hair, she also did a great foiling job for me. Everyone I've met is just wonderful and does their very best to make the customer experience the best it can be. It's a lovely, quaint location, with enough space to not feel crowded. They carry goldwell hair products as well as other brands and styling gear (brushes, flat irons, etc.) I had come here ages ago when I needed a style and makeup for my wedding, and although I was not too pleased with them at that time, my new, more recent experiences have more than made up for it. read more

After coming to this salon for 7 years, I received an awful haircut and color. With that being said, I am more angry about the service, or lack thereof, that I received after the fact. I got the color before Christmas and waited to call until the holidays passed. I spoke to the receptionist, Jamie, who (with an attitude) told me that he would speak to management and get back to me to let me know if it was even possible for them to "help" me after the horrific color/ cut I had. He never even got back to me! My color is simple. I have dirty blonde hair and usually get a partial foil. The color was about 2 inches from my scalp meaning it is impossible to pull my hair back without looking ridiculous. The beginning color of each foiled piece is ridiculously brassy and just horrible. I have received better color at Colorific. For nearly $200 after tip, I would expect better customer service. I have never complained before. To be treated with an attitude and not even given the common courtesy of a callback after I was told I would get one is unacceptable. I will be taking my business elsewhere and no longer recommending anyone to this salon. The joke is on them anyway because I am disputing the charges with my credit card and will have the money returned to me. A little customer service would have gone a long way. read more

Loved my lady.....Chelsea I believe was her name. She gave me great layers. I do really want to try their other services. This place is chic and in an amazing location. Grew up in Naperville so I love downtown Naperville! I highly recommend this place! read more

So angry went and got my hair dyed yesterday by Elle and I paid almost $300 and it's not the way I wanted it very upset once again by another salon what a waste of my money. read more

Just a quick update to let you know there seems to have been a weird shift in management since my last review, and I feel the salon has suffered as a result. There have been a few price increases some of their hair services, which isn't too much of an issue. Industry increases are standard, but service in general has changed quite a bit in my opinion. There's been a high turnover in stylists, I hardly recognize anyone any more. And the stylists who are still there seem a little less seasoned and they also seem to have been directed to do a lot more up-selling than I've experienced at Zazu in the past. While I appreciate being made aware of the latest products and services and techniques, when it seems every other minute the conversation is directed into an up-sell, it makes what should be a relaxing ritual extremely awkward and uncomfortable. read more

I want to really like this salon. It's easy to find, the environment is great, and the customer service is always spot on BUT it's a bit pricey. I've never had to wait, and the front desk staff is missing that whole snobby salon bit. I've had a few different stylists, and I'm still looking for the right one, but I get okay haircuts, and I'm pleased so far. The waxing services are a bit pricey, and I'd rather go to Aloha Waxing for that. :) Edit: After this review, I went back one last time with a different stylist at a higher price tier to try to get a haircut that I really liked and find a stylist that fit with me. Unfortunately, it was another failure. My bangs were way longer on one side, and I specifically said that I don't like curls or waves in my hair, and she used a hairdryer to "straighten" my hair, and it was curled under. Not a big deal, but if you're going to pay $40+ for a haircut, the least they could is listen to you. I had to go home and straighten my own hair and fix my own bangs. I will not be returning. read more

I was ready for a change of stylist and thought I'd try out Zazu and I definitely do not regret it! The receptionist asked me a few questions about my price point and style and decided that Michele would be my best fit. Michele gave a great consultation to figure out what I was looking for. This is so important to me because my wavy hair doesn't always "behave." I asked a lot of questions about the cut/styling/styling products etc. And she happily answered all of them. The most important part is I love my cut! It is exactly what I'm looking for! Looking forward to visiting Michele again and again! A great experience all around. read more

LOVE this salon! Molly always takes such great care of me, whether I am touching up my highlights or chopping off lots of my thick hair. Last time I went, I was there for a pretty big chop. Molly helped me visualize how it would look, and she made me feel really comfortable with going through with my chop. It turned out great, I truly couldn't be happier. As someone who is particular about her hair, I am so happy I have found Molly and Zazu. I highly recommend Molly for all your hair needs. read more

I went to the Zazu Naperville location for a cut and color. The salon is gorgeous and the staff was extremely friendly. A ton of my friends have been going to Molly for their hair and I've only heard great things, so I thought I'd give it a try! I've very particular about how I like my hair colored, so I always get nervous about going to a new salon/stylist. Molly was super easy to talk with and really receptive to the pictures and description I gave her. She walked me through everything she was going to do. The service was amazing and extremely fast for what I had done. Molly styled my hair beautifully and the color lasted for so long. I even got a complimentary eyebrow waxing! I'd definitely recommend going to Molly! read more