I'm the president of a condo HOA and this company was recommended by the new management company we hired. The first year, 2024, the crew did an amazing job and the co-owners were very satisfied.
Fast forward to 2025, and let me premise that I work from home and my desk is right next to the window so I see when they arrive and the work being performed. I don't know what happened, but the work this year is subpar and when I questioned one of the crew about the edging, even reiterating what our contract said, I was told no they only edge bi-weekly, even though they had not edged in 3 weeks and our contract says bi-weekly or weekly as needed.
This year they began spraying the weeds in the rock beds in front of the buildings where we have small shrubs, not only do they not post notices of chemicals being present (we have many small pets), but the shrubs are now burned from the chemicals.
We pay to have our shrubs trimmed twice a year, and here it is the end of June, our shrubs look like hell because the first trimming has not happened and we have no idea when that will take place.
Weed whacking appears to be non-existent, they haven't weed whacked the weeds along the walls or walkways, and said weeds are almost knee high.
The blades on the mowers must be dull because the grass, instead of being cut, is bent over.
We also pay for fertilizing (weed & feed) 2x per year. This year, they didn't come out until the middle of June, well after the weeds took hold. And, as another poster said, we have many many bald spots where the grass is now non-existent.
As far as being responsive, as they say they are responsive here on Yelp, I've left voicemail messages and sent text messages asking Zak to contact me and/or to come out and walk the property with me to see my concerns, but I've yet to receive a response.
Like I said, last year the service and the work performed was fabulous; this year.... not so much!!
We're extremely dissatisfied with the service we received so far in 2025. read more
