If I could give them a negative 5 star review I would.
Don't hire him unless you want to lose your money. We paid him $1400, half of his quote to do tile work. Rhys is nearly impossible to get in touch with. He doesn't answer his phone, his VM box is always full so you can 't leave a message. Doesn't respond to text and might email you back eventually. We had to keep scheduling with him to come out and start the removal of tile. Didn't show the first time. Rescheduled, didn't show the second time. Then showed up 2 later with no phone call. Took a hammer to our backsplash to remove the tiles and left the sheetrock ragged at the counter tops and below the cabinets that I had to clean up in order to put in new sheet rock. Tried to get him to come out to at least do the fireplace tile while we were waiting for the new countertops to be installed. It's then that he informs us he doesn't want to have to rent a tile saw twice to do the work. So now we find out he doesn't even have a tile saw to do this kind of work in the first place. So we say fine, whatever. Counter tops get installed, we try again to schedule him to come out to install the tile. No response. So we reach out again. He gets back to us 2 days later and says he can come out on Thursday. That Thursday was Thanksgiving. So I suggested Friday would be better. No response, didn't show up on Friday. At this point I'm fed up with his lack of response bought a tile saw and did the work myself. Then emailed and informed him his services are no longer needed and I would like to discuss getting our money back from him. . He actually got back to me the next day and said he understood and was willing to give up $700 and keep the other $700 to cover materials he purchased, time and disposal feel. So I told him if he purchased materials then I would like to have them for future tile projects since we paid for them, and asked for an itemized bill for the materials, time and disposal fee. He tells me he never purchased any materials for the job. So now it's $700 for 2 hours of work and a disposal fee???? Even at $100/hr, which is high for that labor rate. So I have repeated asked for an itemized bill and that I thought $700 was high. No response from him. Calling, texting, emailing, no response. We are now at 16 days and nothing. I normally don't hire contractors to do things I can handle myself, but with a new job, new house and several other projects going on, we hired him to save me some time. Now I not only had to take up my time to do the work we hired him to do, but I have to waste my time trying to schedule and just get in touch with him. If anyone knows a good lawyer that can help me with this, I would greatly appreciate it. At this point its the principle. Contractors already have a bad name. This guy isn't helping with that. I have all of the records of phone calls and emails we have received, I would be happy to post the timeline of everything and still might just so everyone can see what kind of business this guy is running. read more