I would never recommend this driving company!!! And I wish that others that had a bad experience would have written a review before I wasted $180 with them. First, it was an issue with scheduling the drive. Their form of communication is through text message. Very unprofessional. Second, it was supposed to be a one on one driving lesson. My daughter was paired with another teen. The instructor told me that this was better because they tend to learn from each other. I can understand that. But, it should be a cheaper price for group sessions. I requested a report of my daughter's driving since the report was never uploaded in Drive Scout. I would have even taken an over the phone report, but no such thing happened. I couldn't schedule another driving session for 6 weeks. That's a long time between driving sessions. The second session, my daughter drove alone. This was even worse than the group session. My daughter informed me that she drove on the highway and on back roads. And that was fine. The driver falling asleep while my daughter was driving was not fine. She said he started snoring while she was driving. AND I still didn't receive a driving report after this driving session. Please spend your money on another company. This company is unprofessional, unresponsive and a waste of money!!
UPDATE:::
I am NOT another driving school. Furthermore, I don't want a refund from the company or any type of resolution to my experience. I am a parent who paid for four hours of driving lessons in April and June. I just want to make sure others know that when choosing this company, this type of service and behavior is possible. I called the company as suggested yesterday after a second message from the owner asking "who are you". If I told him my name, would he know who I was? Probably not. So, why ask who am I as if that would make my review null and void. No. I talked to the woman who answered the phone after she said that the owner was busy with a driver (although he responded to me twice on Yelp within 20 mins). Then she stated that he must have been on a break and she could handle my issue. So, I repeated to her all the points I had written on Yelp. I told her my daughter's name and when she had her two lessons. Her main defense was that I waited so long to write a review. Technically, it has been less than two months since my daughter's last lesson. I am a business woman who travels and I did not have time to write the review until yesterday. However, if I had waited two years, instead of two months, it wouldn't have changed my experience and my choice to write an honest review. Her reason for not filling out the report card was that it's for instructor use only to write notes and Drive Scout is only for parents/students to schedule lessons because "she doesn't know how people run their households". I have no idea what running a household has to do with your company's scheduling website. And, I find that really hard to believe that the report is for internal use only. But, let's just say that is how they handle the feedback portion. As a parent, if I call and ask for feedback, they should be responsive to that request and provide it. Also, she kept stating that her company was a five star company. She had never had a negative review. And she is absolutely right because it's the reason why I picked them as well. However, that does not negate the experience that I personally had. My daughter even reminded me yesterday that during their first drive, the instructor had her stop at the Quik Trip so the instructor could use the bathroom and buy snacks. AND he was using his phone during their drive. And lastly, I did not wait to schedule another lesson. I scheduled a follow up lesson the same day that my daughter completed her first lesson. I texted the company (because this is their form of communication) regarding my daughter getting a sooner date. He said that he would be opening up some more time slots because he is bringing some more instructors on board. He never communicated or followed up with a sooner date. So, I kept the date that I scheduled, which was approximately 5-6 weeks after her first lesson. I write reviews for companies all the time. Good and bad. I would never make up a story about a company if I had stellar service/experience. I will not change my story or delete my review. And the conversation yesterday with the "office manager" further proves my point of how unprofessional they are because she hung up the phone on me at the end. read more