This place is garbage. The staff is terrible, the building is horribly maintained.
MAIL ROOM & DOG PARK
Package room has been unlocked with the door handle broken for MONTHS. "Secure package room" is fucking bullshit. When last asked about this, it was claimed that the "part was ordered and would be fixed asap". That was 3 months ago and nothing has been fixed. Anyone can walk in and take anything. Let alone when holiday season rolls around and packages start getting dumped in the lobby. The dog park never gets cleaned, many pups have gotten sick from being in there. The dog gate has been broken for almost a full year as well.
CLEANLINESS/SMOKE
Be aware that 20% of the building is qualified as subsidized housing. You're paying luxury fees for a building where no one cares. People don't pick up after their pets, the place is constantly trashed - food droppings in the elevator, garbage everywhere in the trash room. The carpets don't ever get properly cleaned so you get to just follow the nice trash juice trails down the hall. And if they salt for snow? Enjoy that salt crust for all time, ours hasn't even come close to being cleaned from LAST year yet. Walls and floors falling apart. Dogs pee on walls and no one ever cleans. ALSO as a supposedly "smoke free" facility, there hasn't been a single day where I have not smelled smoke (cigs or pot) since I've been here.
NOISE
Good luck if your neighbors are loud (we hear ours argue everyday). The alarm problem finally stopped but for around 9 months, went off at random, CONSTANTLY. People don't even leave anymore for it since they think it's always false. There is NO situational awareness on any part (think peeling wheels in the driveway at 2/3/4AM).
AMENITIES
You pay a fee for what? A gym with 1/2 broken equipment, a "great" common space that's constantly trashed. A kid's playroom with no toys. They'll try to counter with "you forgot our XYZ great space." Nothing's great. I promise.
THE OFFICE
The maintenance team is decent but management is a complete joke. If there's one thing that's really the icing on top of the cake, it's this team. Management office hours are quoted as 9-6 (or 9-5 depending where you look) but no one is even there by 4. They claim to be, good luck catching them. If you can catch them, buckle in. Your first encounter is super friendly- promises to fix it and work on it. Any time you bring up an issue again, they immediately get defensive and take no responsibility for fixing or addressing any problem. Responses get less and less frequent, to the point where they straight up ignore you. They'll tell you wrong info just to appease you in the moment. Residents are bribed with gift cards & liquor to write good reviews. The property manager herself posted a five star review on Google while not taking care of any of the complaints being brought up - joke's on you sis, everyone knows.
ETC
Let's keep going shall we? The lights in the parking lot are constantly broken which wouldn't be such a big deal if people weren't peeling in and pulling out at 40 mph. There's constantly
This is NOT a luxury apartment. No matter HOW HARD they try to claim it is. Do NOT move here and get caught up in all this bullshit. read more