Restaurant was out of bone in wings, boneless wings, and tenders.
Called and advised they could cook the food for the order at a unknown and later date, but could not issue a refund since the manager was not in.
After pressing further, the employee stated they would tell the manager when they came in.
Called 2 hours later and spoke with the manager, the employee had not informed them of any issue or refund requested.
Manager stated they would call me back in 30 minutes with a refund - they did not.
Called back 1.5 hours later and the manager had no attempted a refund, seemed to have forgotten about it.
They then said they would contact their I.T. team and be in touch with me.
It has now been 5 days since the original order and after contacting my own bank to dispute the claim, they notified me a refund was never even attempted by Wing Guru.
This location is notorious for this and it is honestly theft - I am unsure how they are open much less not in legal troubles as other customers have also reported this issue.
Most businesses would have refunded this instantly AND made it right to compensate a customer that spends nearly a thousand dollars a year with them - Wing Guru clearly does not care to do even the bare minimum.
Disappointing and disgusting. Please read other reviews before coming here - very horrible customer service. read more