I strongly regret doing business here.
I had a cracked windshield replaced here a few months ago. They did not fully seal the windshield, and I can hear relatively loud wind noise whenever I'm driving.
I called and asked them to send their technician out to fix it. They sent him out there to try to apply more glue to seal the windshield, but whatever they did still didn't fix the problem.
What's more is that they were not gentle when prying off the panels and windshield wipers to access the Windshield bay; my passenger side windshield wiper is now misaligned, and the the panel at the bottom of the windshield is warped from using a pry tool. A small amount of water gets inside the cabin during heavy rain now, when it didn't before.
I called them a second time to send out a technician, and this time Mr James Jones himself comes out to see it. After taking a look at my car, he told me that there were leaves in the windshield wiper bay area which were causing my problems with the water entering the cabin. (After looking myself later, there were only a few Pine needles, nothing more.)
For context, my car had hit another car's bumper about a year earlier, causing damage to a headlight and slightly bending the hood and grill. Mr Jones told me that the wind noise was because of the damage to the car and not the windshield replacement.
I told him that not only was the damage not enough to reach the windshield, but that the wind noise did not start then, it only started when they changed the windshield. His immediate response was "okay, well let me think about it and I'll decide." The next thing that happens is he just gets this truck and drive off, never to call me back.
It later occurred to me that even if my fender bender had damaged my car's windshield, which it did not, then they should not have performed the service on my car without explaining to me first that they would not have been able to seal the windshield shut around the corners.
From my experience here, Mr. James Jones is not an honest businessman, and I strongly recommend against doing business with him. Since this company is a mobile service, I never met James Jones or his technicians face-to-face while they worked on my car. I wonder if the outcome would've been different if I was actually there paying attention to what they were doing when it happened. read more
