A friend referred Jon Chamberlain to us for the windows on our home. Getting him to the house was easy, but getting a quote was not. After 4 months of texting, calling, and emailing him, we finally received a quote. Upon reviewing it, I selected the color I wanted to use and asked what the next steps were. I did not hear back from him for another month.
At this point, I became frustrated and called La Maison Complete. Within 3 days I had a quote, so we decided to use them. We paid a deposit and placed our order with La Maison Complete. I emailed Jon, out of courtesy, to let him know that we had chosen another company. I received an email from him saying he'd already ordered our windows and that they could not be cancelled. Also that he "cannot return every message."
Aside from the fact that we had never seen an official order or proposal, had signed no paperwork, not put down any deposit on the windows, he acted as if we were in the wrong, and his customer service is pathetic. If you "cannot return every message" then you should not be running a business. Period.
When we realized we had two sets of windows coming, and were looking at potentially $30k in bills, we called La Maison Complete and asked them to cancel our order, which they did without hesitation. After letting Jon know that we'd taken care of the other order, but that we would like better communication, we received an email back from him asking, "So where do we stand on this?"
So not only is he incompetent, he is also rude to his customers. Point being, if you are in the market for windows, call La Maison Complete. We wish we were working with them, as their customer service is head and shoulders above The Windoor Design Group. We are now concerned about what we will ever do if we have issues with the windows we were forced into buying from Jon. Lord knows he can't return every message. read more
