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    The Well

    5.0 (1 review)
    Open 6:00 am - 6:00 pm

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    10 years ago

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    Kyle House Fitness

    Kyle House Fitness

    5.0
    (5 reviews)
    2.1 mi

    I filled out an online form about starting a program with them AND I called and spoke to someone…read more No one ever got back to me regarding the form I filled out and someone did text me back after I called but they asked when I could come in and I told them and they never responded back. Guess they don't really care if they make new customers. So I am going to another trainer who contacted me right away and seemed interested in getting me in. Update - this was due to an employee who was transitioning out of the company. I have since gone to the gym and it was a GREAT experience. Kyle is so nice and so helpful and really cares about his clients. The bad review I gave triggered him to call me and turn things around which he did with flying colors. I signed up and am starting on Monday! SO excited!

    Hands down the BEST fitness studio in Chattanooga. Sometimes it can be so hard to find classes that…read morefit your schedule or an instructor you like. I've gone to classes at tons of random times/days and have had so many different instructors yet every single one has 1) kicked my butt and 2) made class fly by because it's been so fun. The instructors are really welcoming too. Some gyms in town can be intimidating, but these people know their stuff but aren't pretentious about it. Truly wouldn't know what to do without that KHF team.

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    We cheer you on cause it's our passion!
    We cheer you on cause it's our passion!
    More than just running on treadmills, we add yoga in every single class!
    More than just running on treadmills, we add yoga in every single class!
    Kyle House Fitness

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    The Rock Fitness Center

    The Rock Fitness Center

    2.6
    (9 reviews)
    9.1 mi

    I posted my concern on Google for Rock Fitness in Fort O. I have read all the reviews and comments…read moreand noticed the responses are typically the same as I received. No reply like "we'll work on it", "we'll see what we can do", or any response that shows they care what the clients think. Most of their response was not the true story. There are no paper towels and no towels in the class room to use. They don't allow a second review on their website either. Love the class I take just saying the staff is lacking in skills dealing with people. Read reviews!

    I walked in yesterday with my friend and scanned my badge, guy at the desk stopped us and asked…read morewhere my friend's badge was. I explained that I thought you could bring someone with you (as is the case at previous gyms I've been a member of like workout anytime), and he got aggressive and informed me in a needlessly impolite way that you can't do that. My friend asked if he could hang out while I workout but not use the equipment and he said no. Fair enough, I didn't know. So, I left because I wasn't gonna make my friend wait in the car for me or something like that, but the guy is still mouthing off behind me angrily so I just say "have a nice day man", confused by why he was overreacting like this and why this small mistake I made had escalated to become such a big deal. It certainly wasn't me who was getting upset about it. As Im walking out he shouts that he'll suspend my membership for a week, which is crazy because I didn't know about the rule he acted like it was my 100th time doing this or something. Absurd overreaction from this guy, what a joke. He actually ran out after me into parking lot as I'm leaving and called me a smartass, and for what? I literally didn't do anything and it's never that serious. Ridiculous behavior, I don't know what this guys problem is but that's not how you should treat your customers especially considering how mild my transgression was and how I left without causing any trouble or arguing about it, I literally don't know why he got so mad and had such a temper tantrum over it. Like his eyes were practically popping out of his skull he was seething so hard, it was so blown out of proportion and outlandish how he was trying to intimidate me and cause such a spectacle, it threw me for a loop. Super weird. I've been coming here frequently for about a month and I follow all the rules and clean the equipment after I use it. Maybe he just doesn't like my face or something I dunno. Crazy situation. The gym is nice overall but the hostility and unwelcoming attitude from this guy was unbelievable. Unfortunately I'm locked into a year long contract here, so it is what it is. Maybe he'll find a silly reason to terminate it early and I can go somewhere else that values their patrons.

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    The Rock Fitness Center
    Day Care!
    Day Care!
    X-Fit Room, Bootcamps

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    X-Fit Room, Bootcamps
    Planet Fitness

    Planet Fitness

    2.9
    (44 reviews)
    5.4 mi

    This is hands down the best gym I've ever been to. Staff is great, equipment is so clean, bathrooms…read moreare clean. The free weights are awesome. After my workout I used the massage chairs and it was so relaxing. This is my favorite gym. With every gym I go to the bathroom is usually not clean. I did not have that problem at this planet fitness. Cleanliness and organization are a top priority for them. The black card membership is awesome and affordable. If you're looking for a great gym come to this one

    Yesterday morning, I arrived at Planet Fitness around 7:00 AM, scanned my app just like I have done…read morefor years, completed my workout, and then went to use the massage chair as I normally do. When I asked for a chair, I was told I could not use it because I did not have a profile picture and supposedly was not part of the Black Card membership. This was extremely confusing because my app clearly shows my name, our membership, and we have been Black Card members since 2017 without ever having this issue. Many of the employees know me personally because I am there several mornings every week. I asked to speak with a manager but was told one was not available. I was so upset that I left before I said something I would regret. My husband later spoke with management and was told the issue could only be fixed by adding me to the account and paying for an additional membership. What hurts the most is how I was treated. After nearly a decade of being a loyal member, I felt singled out, embarrassed, and disrespected. As I stood there, I could not help but notice that four other people entered at the same time, and only one person's phone was scanned, yet they were not questioned the way I was. Whether intentional or not, the experience left me feeling racially profiled and deeply hurt. I have worked hard on my personal growth and emotional health, and I am proud that I chose to walk away instead of reacting in anger. But that does not change the fact that this experience was painful and unacceptable. Loyal customers deserve to be treated with dignity, respect, and consistency. -- Telisha Renfroe

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    Planet Fitness
    Planet Fitness
    Planet Fitness

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    The Well - gyms - Updated June 2026

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