First time in here, I had a great experience, I was assisted by Rudy and Jenifer, both very knowledgeable and explained the differences in products very well. They were very attentive and checked in with me multiple time to see if I had any questions. I was able to get everything I needed, they had a large variety of brands. 10/10 I would come back to this location, they made me feel comfortable and excited to start my supplement / vitamin journey. read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - Sunnyvale, California

First time coming to this store or any vitamin shopps, my wife and I both had a wonderful experience. We are both new to all this & the employee Kevin helped us out with all our questions & recommended amazing product. 10/10 customer service 10/10 prices "There's deals all around the store" Will be coming back. read more

The Vitamin Shoppe - Mine on the right, wife stuff on the left. - Vitamins & Supplements Near Me - Sunnyvale, California

Rudy was spectacular with his assistance of my needs. I brought a lengthy list of supplements that I needed for my diet and health, and he saved a lot of my time by going over it with me. I give 10/10 for the level of service provided and would definitely recommend this place for anyone looking for specifics in supplements. read more

The service is good there. The selection is great number of services. The prices are high too. read more

The Vitamin Shoppe - Outside - Vitamins & Supplements Near Me - Sunnyvale, California

The service was okay. And there were alot of numbers of items to choose from the menu that i liked most.

Pretty good selection of fitness/health nutrition without feeling super bro-y or overwhelming. If you're in the military, I highly suggest going in Mondays for a military discount! read more

Kevin is the best he's so generous , caring , his customer service skills are on point . He has a lot of knowledge on all the products regarding your concerns . He's very humble , makes you feel welcome into the shop . He will check on you time to time if you need anything or any advice . read more

Clean store. Super friendly employees with great suggestions and senses of humour. Took away one star because it's not always well stocked (especially when you can see new plastic wrapped cases nearby not going anywhere) and tons of boxes of protein bars with nothing in them. read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - Sunnyvale, California

Been here 3 times and each time it has been different for me. 1st time I was rushed, not really helped with any questions I had. Second time everyone was very attentive. There was a female who seemed of importance due to the high level of assistance I recieved. At my every turn someone was there to greet me and ask and answer any question I had. 3rd time and it's going to be my last time. Spent about 150 dollars and I asked for a bag. Man was about to give me a box, I'm not trying to take trash home. I've been to GNC and other stores where they offer bags even when it's one or two items. I was coming here because it's close by but would rather go out of my way for better service. read more

I recommend this store. I bought a few bottles of supplements from their website but they didn't work out. I brought them to this store for a return. As it turned out, my order was shipped from their warehouse and was not properly recorded in their system. Ginine at the store tried a few ways and even called a few other stores looking for ways to process my return. In the end, the return went through. While I wish the company has a more seamless online offline experience for customers, I am so happy that they have helpful employees like Ginine. I recommend this store! read more

Please do your self a favor and avoid walking into Vitamin Shoppe located in Sunnyvale on a weekend. Your gonna walk in and feel like it's a Monday. It has really bad energy especially the older lady that works at the register. She didn't even greet us upon walking in. She had a stinky look on her face. She was almost annoyed that a customer walked in. Life isn't that bad, it is what you make it. If your going to work in a customer service environment pls make sure to have basic customer service skills at least. At the very least greet customers upon walking in especially if you're going to look at them and turn your face. If you're having a bad day just clock out. Don't pass on your negative energy onto other ppl. read more

The entire staff is amazing! But Jeanine is simply the best. she is such a light every time I walk into the shop and she will stop what she's doing and greet you every single time. Always friendly, always courteous and always smiling! read more

Proactive sales associate! Was in to buy my Alpha-Brain and she asked if I knew about their new product. Great place, great customer service (2:05pm Thursday). Cheers! read more

My bf did an online pick up order and we got a confirmation email stating our order was ready. Coming from a different city and arriving to the shop just to find out, not only was our order not ready, they don't even have the items in stock. Such a waste of time. read more

They say they do price match. When they check they would like to de shipping to the final price. I drove to your store to buy a product. If I wanted to pay shipping, I might as well order online and get it at my doorstep. Price match with a *. Conditions It's like I should ask for the fuel that my car used to reach their store. Anyway , no more business from me. Round 2, Was in need my supplement. Same story, pay shopping for a price match :) It's funny, if I am paying shipping why would I buy it from you? read more

They have everything. EVERYTHING. You can find supplements, powders, weight loss products, pre-workout products, post-workout products...bottom line: you name it, they've got it. When I drove over on a Saturday night, I initially thought they were closed due to the lights inside being very dim. They were, however, indeed still open (albeit empty). One of the employees led me directly to what I was looking for and I was in and out within two minutes. To make matters better, the prices are relatively competitive to what you see online. This is how it should always be, EVERYWHERE. 5 stars all the way read more

Super friendly crew! I work in Sunnyvale atleast twice a month and Zach was able to hook me up with getting a reward member deal and was helpful in getting me the products I need. Every time I visit, he remembers and is professional and helpful. read more

I had ordered something on Labor Day for pickup at the store but forgot to enter the 20% off discount code. Antonio took care of me, cleared out the old sale and gave me the discount. I left happy. Thanks Vitamin Shoppe, for hiring such an inspiring human. read more

So after my last review, the district manager of VS reached out to me via email to connect and correct my poor experience. We got on a call and she let me know about some of the changes they were experiencing at the time, which were all very fair but still not completely a valid reason to have poor service. She assured me that wouldn't be the case any longer. Since then, I've dropped into this location a couple times, and have been greeted extremely warmly by the staff, especially Jeanine. She's been there both times and she's been super kind and a pleasure to chat with. It's great to see that customer service is valued, and the efforts this team has taken to turn a negative situation into a positive one. Thanks! read more

The staff at the store were helpful and nice. In-store shopping is still a thing during the pandemic: just wear a mask.

Sometimes I can be a basic consumer. Other times I can be "that" customer. Basically I did all my research before I came here! I wanted a good probiotic and multivitamin. Luckily I found one. It's vegan and raw. The one I buy is Vitamin Code for Women. It's $33 for the bottle. Two capsules twice a day. Customer service is usually fast. The store has lotssssss of different supplements. Sometimes they even have samples! It's a cool chain store. read more

I'm glad I read the other one star reviews about this VS store. They helped confirm my experience I had when I took back a purchase for a return (with a receipt mind you). I felt interrogated for bringing my purchase back for a refund. It was an elderly lady and she kept staring at me as if I was lying? What the hell. The supplement did not agree with me and I brought it back in less than a week of purchase. It took five minutes for her trying to understand why I couldn't take the product, then she tried to get me to exchange for another item. Man, that was the worst customer service I've ever experienced. VS has totally lost my service going forward. read more

Friendly and knowledgeable staff. I've called on several occasions to see if they carry various items, and each time the staff has been quick to tell me whether they carry the items (and if so, whether the items were in stock or not). Good selection of items. When they are sold out of something, it can take several days to get it back in stock. I had to do a return, and the cashier was quick to assist me. They have "buy one, get one for 50% off" sales often. There is a free Healthy Rewards program (earn one point for every dollar spent, and 100 points gets one a $5 gift certificate). The parking lot is nuts. They share parking with Five Guys Burgers and Fries, Panera, Rubio's, Pizza My Heart, etc. You get the picture. read more

The price is higher than nutrishop. They won't price match online prices and is it me or do you feel rushed when you walk inside? I'm not sure if they think I'm going to steal a product or something, but every time I have something in my hand; they always ask if they can put it front where the cashier is. I only come in here when the nutrishop doesn't have something in stock and I cant wait for bodybuilding.com. It's better than GNC, but I had better experience. read more

It's nice to have this new store with helpful staff to buy vitamins, herbs and supplements. This VS is located in the new shopping center at the corner of El Camino Real and Sunnyvale-Saratoga Rd. next to Panera Bread & Rubio's. The store is well stocked, wide open, bright and clean. I went in knowing mostly what I needed and had some questions about a couple of herbs I'd researched. The store manager helped me and was very friendly and knowledgeable. He didn't pressure me to purchase anything I didn't want. I really appreciated his help and have found staff at other Vitamin Shoppe locations to be very informed about vitamins & herbs as well. They obviously provide good training to their staff. The store carries a lot of popular supplement brands as well as their own line of products in addition to a variety of vitamin/supplement strengths & quantities. It's helpful to be able to buy a small or large bottle of something or a higher potency instead of taking multiple tablets if required. Most of their prices are fairly reasonable, however you can get better deals online or at wholesale stores for certain products. Their website is also a good place to research their products so you know what they offer before going in. As of April 2011, VS is a #1 rated vitamin store for 2 yrs in a row by consumerlab.com for customer satisfaction! So they're doing something right! VS offers a Healthy Awards Club that is free to join and for every purchase you make you earn points towards a yearly dollar amount award certificate plus periodic coupons for savings. After $1,000 spent in any year, they upgrade you to the Platinum Membership where the benefits are at a higher level. They have a 30 day return policy in which they'll refund your money if the product is unopened & you have your receipt. In addition they'll accept and opened product w/the same requirements, but only for exchange. This is good customer service-most places you're out of luck it you don't care for a supplement, it doesn't work, etc. There's plenty of parking in front of the store and I'm happy to have them so close to home. read more

The store is located in a busy shopping area, right next to some popular food joints where local workers like to relax during the lunch breaks, so parking can be a pain in the behind. I was looking for some energy supplements and decided to stop by here. Right away, when I walked up, I thought to myself, "Whoa, this is way better then GNC and Vitamin World." Walked in, no greetings (usually I like that). Walked around looking for what I wanted. Stood there for about 5-10 minutes until I finally saw they were out of the product I wanted. So I started looking at the other products and checking reviews on the internet on my phone. One of the sales associates Angel walks right past me, looks at me, but kept walking. Okay? Way to be helpful, thanks. Finally decided to try one of the supplements out that was rated 4/5 stars. There was a lady being helped at the register, so I figured I could use the bathroom real quick. Walked up to Angel who was busy checking in UPS/MAIL packages by the front door. Stood for a few seconds while he continued to scan them, then he finally turned around annoyed that I had disrupted his package scans count. Asked him if they had a bathroom I could use, in which he replied no. So I walked back to the cash register annoyed by his attitude, and he walked over to the cash register to ring me up. Pretty much even exchange. Said the price, swiped my card, put my supplements in a bag, handed it to me, snatched it out his hand, and walked out. Horrible customer service! Just because you might be having a bad day doesn't mean you can ruin other peoples. read more

I came in looking for a particular weight management supplement. I'd been working out 5 days a week and hit a plateau, and a month on that supplement had helped me break free. When I mentioned it to the staff member (I forgot to get his name, but he was super helpful), he asked why I wanted that particular supplement and what I hoped to accomplish. After I explained, he recommended a similar supplement that would save me money and contained more natural ingredients. I wound up paying half what I would have had I bought the original one I came for, plus the one I bought wound up being enough for 2-3 months instead of 2-4 weeks. I'm not big on vitamins and powders and pills. I don't know much about vitamin and nutrient deficiencies, but I'm learning. And I appreciate the fact that the staff here is knowledgeable enough to help explain certain concepts and make product recommendations. That they do it without unnecessary upsells is pretty damn awesome. read more

Just like every vitamin shoppe I've been to so far, great service, knowledgeable staff. They checked on me every five minutes or so asking me if I have any questions in regards to the section I was standing in front of. I politely said I was just browsing the first few times. Finally after finding a few things that I wanted, I had a question in regards to some heart health supplements in which the lady there was very helpful. She helped me make a decision on which garlic supplement would best suit my needs and even upsold me another cholesterol health supplement that I would not have known about if she didn't inform me. Plant sterols it was called I think. Also advised that I should always consult my physician before taking any new supplements. I really respect that reminder as well. As I walked around a little more to look for anything I might have missed, the man who was also working there offered me a basket since he noticed my hands were getting pretty full. Great customer service. Very knowledgeable and tactful. I wish I remembered their names so I could give them more direct credit here. I'll probably come back to this review if I find out the next time I stop by the store. read more

Bought a package of Quest cookies online for a pick up at the Sunnyvale location at 10pm last night and received a notification to pick up the items once the store opened today. A+ for this stores communication. I came in, picked up my item and was out in less than 5 minutes. Great service!!! I'll be picking up my items from this location going forward. read more

Dude is definitely unfriendly but I didn't need any assistance and I found what I wanted. His unhappiness is palpable, I hope he seeks some help. read more

Love their products, bought my pink blender bottle here a year ago on sale! Fully stocked on different protein powders and interesting nutritional supplements here. $8 for their Chia Seeds, love it! Customer service not too friendly or approachable, but I just get what I need and leave so whatever. read more

I used to frequent Vitamin Shoppe in Elk Grove when I was lifting all the time and they were very professional. I suppose the same professionalism carries on to the Vitamin Shoppe in Sunnyvale too. Randy helped me and he was very informative and helpful especially since I am going to get back into lifting. Not only did he help with finding what was best for me, but he also knew how to carry an actual social conversation (didn't make it awkward). The selection here is top class and I would recommend this place to anybody. I'll be here again when I need my next set of supplements. read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - Sunnyvale, California

Vitamin E Vitamin AH Vitamin ah ha ha ha ha ha ha Too expensive for my budget. Nice clean, well stocked store. read more

I was out of town and forgot my vitamins so looked this place up on Yelp for directions to the nearest place selling vitamins. What I should've done is kept driving because the guy working here was more interested in putting away their freight than helping customers. Plus the fact he really didn't know anything was really surprising to me knowing I have plenty of people i know that shop here. For me totally unimpressed and if there is a next time GNC will be my top choice. read more

Horrible horrible horrible service! I just got treated like a piece of crap and berated in from of my two year old! I brought in a coupon I recirved yesterday. The guy told me in a nasty way that it shows it was used. I just got it in the mail I told him. Him and Hollis co workers just started to laugh at me and make me feel like a liar for a $5 coupon. read more

Fantastic local store that has everything I could ever need. Each of the three team members (Zack, Ryan and Jeanine) I have interacted with have been knowledgeable, friendly and beyond helpful when it comes to scheduling deliveries and answering questions. This location also doesn't have an issue with parking as some others do. They are also the only local brick and mortar store that carries the all-natural products from my favorite company, The Genius Brand. Check them out, as it seems they are always getting new stuff in each week. read more

Excellent customer service from the moment I walked into this store. You know that insecure feeling you get sometimes when you try something new and/or go somewhere new? I'm used to going into GNC, but my trainer told me to try Vitamin Shoppe because there was a sale on Isopure and GNC can be pricey! So I went here and it was empty in the afternoon on a weekend and was immediately helped by 2 associates. Chose the chocolate Isopure and I was also looking for Glutamine and the Manager suggested TAG brand. Took it home, tried it and honestly, the TAG Glutamine is fine, I'm sticking with it but the Isopure was crap! But for 2 weeks I kept drinking it cause I figure I spent like $40 so there's no way I'll waste it. After lots of complaining, my trainer told me if I don't like it, GNC accepts returns so she wasn't sure if Vitamin Shoppe does, but I tossed my receipt so I thought I was screwed anyway. But I called and one of the employees there said if I have the receipt or if I have a membership, they can look it up and offer an exchange but I told her I had neither and she said it should be ok and come in anyway and I can get store credit possibly. When I got there, she was gone, but the Manager was there and he accepted my return it this time. I opened a free acct just in case I ever need them to track my purchases in the future. Then I went to look for a new protein powder and one of the employees graciously helped me and recommended the Gold Standard fruit punch flavor, which I was very hesitant about cause I'm more of a chocolate person, but he said he suggested to many people and no one has ever returned it so I bought it. I'm so happy I listened to him cause it's GREAT! I no longer gag on my protein shake nor want to throw up when I drink it! I wish I caught his name so I can give him credit, but thank you slim, Caucasian guy with blonde hair (if I remember correctly) and pretty cute! lol Customer service here is above par, they are friendly and understanding, store is extremely clean and spacious, products on sale at good prices and I always find parking right out front. This is my go-to place going forward! read more

I always have a great experience at this particular location. Today however, I really was impressed with one employee especially. He was way above and beyond to help me have a better understanding about all the products I am interested in and was purchasing. Danny has assisted me with little things in the past and has always been friendly, eager to help and passionate about his job. Today he helped me in a way that no one has before. He answered every single question I had about every product I wanted to purchase and even recommended better products and supplements that I should be taking. In the recent years I have packed on a lot of weight and I am NOT happy about it. Danny, didn't make me feel ashamed about my limited nutritional knowledge. He gave me hope and motivation to take my health into my own hands. He spent quite a bit of time helping me and suggesting other products that I am not familiar with. Like I said, he broke down each product and explained to me exactly what it does for my body and how to take it. I value him and I am so appreciative for his help. I now feel confident about the items I purchased and I have a better understanding about how to use them and what exactly to take. Also, the store is always organized and neat. I too, appreciate that. I do wish they would have a little better prices... But, I will spend the extra to get my products from people who are happy and eager to help. All the employees at this location are kind and passionate. You can tell they really like their job. It shows!!!! read more

I enjoy visiting the Vitamin Shoppe. The employees are very friendly, willing to help, and knowledgeable. I can never get that kind of service at gnc. read more

Right near 24 Hour Fitness Sunnyvale, this is my go-to Vitamin Shoppe location. I have been in this location a couple of times to buy Protein powders and bars. Someone always offers to help me, but the woman during my last visit was especially knowledgeable. Sometimes they will also have samples of the products (because who wants to buy a huge tub of $40 protein powder that tastes disgusting?). They really don't advertise the fact that they will offer a sample as I had to ask and once before they told me they didn't have any samples. This is a pretty large location, however the one in Los Altos may be even bigger. The only negative is that unlike Whole Foods, where I sometimes also purchase products, I don't believe there is a moneyback guarentee if you dislike it. At Whole Foods, I was encouraged to buy the big tub of protein powder and the employee proactively told me to just return it opened if I disliked it. While the Vitamin Shoppe has a substantial variety of powders, I am always hesitant to buy a big tub because I am unsure whether I will like the taste. But, they have a huge selection and a frequent buyer card. The prices are also slightly lower than GNC. read more