This was my first time in this particular vitamin shoppe, but have been to several Vitamin Shoppe's. First of all we were greeted with a frown and very negative attitude by the cashier. The purchase we made was rather large and I had $10 in promotional points as well as a 15% off coupon. After the cashier processed our purchase she deducted my promotional points and then was going to attempt to use the 15% off coupon. She realized she could not use it due to using the promotional points first and could not use the coupon second, for some reason. She did not show much concern about not giving us the 15% discount which would have been over $15 worth of savings for us. She just kind of blew it off like it didn't really matter, which it was obvious with her attitude it did not matter to her. She barely even apologized to us and made zero effort in making it right. She went on to tell us that we could use the coupon next time. However, the coupon expires December 31 and I relayed to her I was out of town when it would expire. She Took the coupon and said she would initial it to extend the coupon. She did not ask when I would be back in town to use it and only extended it to January 5. I would still not be back in town to use the coupon before the extension exprired. In addition, I typically shop at a different vitamin Shoppe, which I would assume they would not take a randomly initialed coupon. The level of customer service at this vitamin shoppe was appalling. I have never been treated like this at any vitamin shoppe I have done business. We were treated like she just wanted us to get out of the store.
This was just the employees working that day and other employees may be better. However, when you have employees treat first time customers like this, it leaves a bad taste for that store. read more
