I used to rate 5 stars but declining customer service of front desk/reception folks leaves me feeling rattled most times when I go there. This may not matter for those that don't need vet services very often. Vets and techs are very good. I've talked about my concerns about the front office staff/manager with one of the vets, but no changes. One receptionist in particular needs customer service training. I was checking out with another receptionist, who was very nice, and my acct showed a lingering $22 charge. I said I didn't believe I had a balance. The unhelpful woman I avoid pops over because it needed to have 2 people to confront one customer? - she was immediately confrontative, challenging about me owing this $22. I'd thought they were thinking of an add-on lab from April but I paid it from home back then already and she challenged me no, they don't have online pay, so I couldn't have paid, and she's shaking her head. Ok maybe I didn't pay online, then it was over the phone but I paid it from home somehow, that I know. I've been there many times since without issue of owing $. It went like that for a bit - while my 90# dog is pulling on his leash, I'm trying to find my glasses so I can search my emails on my phone, arthritis, age and other disabilities aren't helping here, and I'm being treated like a bad customer (which I am not) - in an environment where I'm not prepared to respond effectively. I have no idea what they are talking about...were they saying a lab (the test, not the dog) got added after the appt? If so I wasn't aware of it & I wasn't billed. At some point I said I hadn't been there in August. "Yes YOU were! You WERE here in August!" [Oh, was I caught in a lie? ] Oh , ok, yes, I recall I was there in August, but I paid for it all before I left. Nothing changed after the appointment. Or, just say what the charge is for, with specificity, for example, it's for urine cortisol, then maybe I'd recall it and it would've been a 2 sentence discussion. But that didn't happen, they just said "an add on" like I work there and know what they're talking about. I've been going here for 15 years. Expected to be back next month. Maybe I'm not trying to screw anyone out of $22? Just a thought. Finally she glances at the computer. Something got added, twice?, after the fact, so I don't owe them anything. No apology. Just walked away. It is fine for there to be a misunderstanding about charges. A bill mishap isn't upsetting to me, if I owed something for whatever reason I'm perfectly happy to correct the error and pay it. It wasn't ok how this person treated me, she was *determined* to convict me (over $22 which is also hilarious). No apology, just an about-face. This is the attitude I face going there. My dog is/was a frequent customer. I do not want to take him for his monthly Cytopoint injections or anything else. They didn't used to be like this. They used to be amazing. This is a trend not an incident. read more

Dr Flanigan is the kindest vet i have known (I'm 68). If that, and a well run operation are important, Village Vets is a win.

My Great Dane was nervous and began growling when they tried to take her to the back for a needle aspirate. The vet and the tech both were so patient with her and brought out treats to calm her....she came back very happy and I was updated on findings, meds, and need for recheck. If my big girl is happy then I am happy. :D read more

I've used this clinic for numerous years and pets. I had to go to several others prior to finding this one which I love. Everyone from reception to the doctors are so compassionate read more

It has been a month since we had to say goodbye to our dog, GiGi. The tech and the vet will never know how wonderfully they impacted us, through their calm and compassionate demeaner. We truly appreciate their professionalism and personal touch while enduring our loss. read more

The staff was extremely polite , friendly, and accommodating. However, I will never get my babies groomed here again. I was super excited to try there groomer Becky. But she literally gave my babies the worst cut Ive ever seen! My babies were cut unevenly and appeared to have been cut by someone with no experience. Becky came to the lobby after I brought this to the attention of staff and she became loud and offered to correct the cuts. After picking them up they were in the same condition. Don't let this women cut your pet. Village vet it's time to replace the groomer!! read more

The Village Vets - Uneven cut - Veterinarians Near Me - Stone Mountain, Georgia

My dog started having seizures late at night. This was the only place I could go. They charged me almost $2000 and told me that would include a 24 hour visit. I received a call about 12 to 14 saying my dog was ready to go. Once there And they brought him into the room. He had had another seizure. Instead of keeping him for the remaining time, they told me it would be an additional thousand dollars for them to keep him after had already paid the previous amount. They returned my dog to me a condition that was worse than when I left him this was yesterday . He died today. I wouldn't recommend your pet depending on. They are only about money. Rip mamba read more

Nice enough people, but every time I go there it feels like I'm paying way too much for services rendered. I did some shopping around after my last visit and this confirmed my suspicion. read more

The staff is decent but doesn't seem very knowledgeable or professional. I had to ask the front desk when I'll get my results because no one went over what the next steps are. It seemed like they were most concerned about money than helping my cat. Also there were some suspicious fees on the invoice. read more

The staff is always super welcoming and knowledgeable, and it's a very clean and spacious facility. We drive 30+ minutes from the city to this location because of the excellent service and care our pet receives! We are especially fond of Dr. Hurst, but the entire staff is too-notch! read more

They have the worst grooming services. They messed up my dogs hair. He was a fluffy little boy and now they made him bald all around his body. Please think twice before you choose this place to groom your little companion. This place is the worst. read more

The Village Vets - My dog who is now bald because of the horrible grooming service they have. - Veterinarians Near Me - Stone Mountain, Georgia

Awesome service . Dr Tyler is very knowledgeable and personable. Very impressed with this veterinary practice. read more

Since moving to Atlanta almost six years ago, I tried 5 different vets before discovering the Village Vets in Stone Mountain. They are the first one who didn't immediately want to sedate my cat before examining her. She is not aggressive. She is scared at the vet and attempts to make herself appear ferocious. They understand and have provided wonderful care for my cat and my mother's dog. I can't recommend them highly enough. read more

My 14 year old dog has been coming to this vet practice for years. Everyone has always been very professional. During the last several weeks, Dr Flanagan, Lisa and staff have been very supportive in the end of life care for my family's beloved Nike'. They truly care for the welfare of the pets and the mental state/emotions of the pets' owners! Thank you again and forever Dr. Flanagan!!!! read more

Always Highly qualified and caring Vets and Professional staff. I've taken my dogs to them since 2011 and they've cared for my furbabies like Family. read more

We love this practice! I used to work here and still bring my pets here for care. I love the staff and how much they love and respect animals. Humphrey loves coming to see Dr. Irish and Dr. Tyler and we can't forget, our favorite tech Brittney! read more

The Village Vets - Veterinarians Near Me - Stone Mountain, Georgia

Village Vets not only has such extremely qualified and knowledgeable veterinarians, but they TRULY care about their patients. They use the most updated and advanced veterinary technology. If they come across a situation that goes above their level of expertise, they have industry specialists they have experienced working with, that you can feel comfortable referring to, that they either bring in, or will continue communication with as they send you to them. The doctors at Village Vets always, ALWAYS follow up with you after you bring your pet in for something. If you are concerned about an issue, you can count on them to explain things to you, in detail so you understand any decisions you have to make and be completely comfortable making them. You never, ever feel rushed and you feel as if you've made a lifetime friend that you'd literally do anything for. I moved to another side of town where I cannot use Village Vets anymore, yet I still send my pets recent records to them for their opinions or call for advice. (If you decide to do this, please donate to their Sissie Sassie fund which helps those that come into unexpected vet bills for their pets, among other great things! You can call the office for details on how to donate). I have been to 4 different vets in my area, which is a good area, and these vets are considered good vets loved by many. However, they don't come close to what I had at Village Vets and I just have not been able to find that trust or connection which is imperative for pets that are aging or have health issues. Thank you Village Vets for being there for our furry family members!! read more

A while back my baby had to get some teeth taken out and the staff here were so kind when I went to pick him up. Loved how much they adored him read more

Very disappointed with their grooming service, will not recommend this place for grooming, they messed my fluffy cute dogs hair , they made him bold all over his body . Unprofessional staff read more

We adopted our dog, Cali from the Atlanta Humane Society in 2005. She was a sweet and loving dog. We took her to one vet that tolerated her during the time of year for vaccinations. Cali has never liked going to the vet. So much so that she needed to be sedated annually for shots and nail trimmings. We decided to switch her vet one year and just try out Village Vets. WOW! What a HUGE difference! She actually enjoyed going there. Her tail wagged and the staff was so amazing. We got all of her vaccinations done at the Decatur location, but would board her at the Stone Mountain location. We were gone out of town for 8 days last week and they sent us pictures of her almost every day. Unfortunately, with her old age, degenerative arthritis, a fever, and a suspected mass on the brain, we had to make the hard decision to let her go on Saturday. Dr. Irish called us on Friday evening and early Saturday morning to fill us in on everything. She even waited 4 hours past the time that she was supposed to get off work for us to get there straight from the airport, and for our sons to get there to say their goodbyes, and walked us through the process. Her bedside manner was amazing. Our dog was in the best hands and care possible and we are honored that Dr. Irish was a part of her journey. Dr. Irish made a very hard decision and situation as good as she possibly could. Our family could not be more thankful for her and all of the patience that she had with us between Friday and Saturday. We miss our baby, Cali tremendously but we know she is no longer in pain and isn't suffering anymore. read more

Our Cockapoo has ran into fleas hard! this time it was a really tough set , terrible itching and her hair was getting shabby too-we all needed a intervention ! We liked the clean office and enjoyed seeing the various patients come through. Our visit was very nice. The staff genuinely love their patients and you can relax under their guidance. They even helped me through adjusting to a new medication set for cocoa through a thoughtful follow up email and a phone call to work through a moderate issue. I appreciate the above and beyond service. That being said, maybe an insurance option would be a great idea if you were to come regularly as it's a premium veterinary clinic and maybe cost prohibitive. With so many patients there was a good bit of others dog hair on my clothes when we left. But that's ok , they gave us free drinks and dog treats! The front desk staff was half and half our checkin lady more friendly than the petite checkout receptionist . A great veterinary practice, try them definitely. read more

It was after hours, so I took my dog, who had been bitten by a snake, had to the closest emergency vet. We had to sit in one of their rooms for almost 3 hours while they calculated what our bill would be and got our approval to pay it. They seemed much more concerned about their bill and they were about my dog, who was laying at my feet totally untreated for the snakebite, obviously in pain. She ended up having to stay there overnight. I was so concerned about her, probably mainly because they weren't. I picked her up first thing the next morning. I will never go there again. read more

I can't say enough about these Wonderful Pet Docs. Both Dr. Flanagan and Dr. Roberts did SO VERY much to extend the life of my rescue companion dog, Cookie. At 16 years of age, Cookie was very ill. With these 2 Doctor's assistance, they helped me have 6 more Wonderful, pain-free months with my furbaby. When the time came, their attentive and loving care helped Cookie go permanently to sleep. They cried with me and consoled the family as if Cookie was truly a family member that we had just lost. Then a sweet note came a few days later for Dr. Roberts. When I get another furbaby...I know we have a Fantastic Veterinary Clinic to go to. I Thank them from the bottom of my heart for their heartfelt care. Lindy read more

Dr. Tyler, her tech Taylor, and all the other assistants we dealt with were so kind. We walked in on a Saturday afternoon without appointment when our dog was having some unexpected issues. As anticipated, they were busy as they're one of the few vets open on a Saturday afternoon, but they saw us quickly considering everything that was going on. They treated our sweet boy just like he was their own. They even made sure to adjust to a calm demeanor as he's very nervous. They truly care! For an emergency exam the price is very reasonable and I got very clear directions and notes to take home. They gave me additional treatment options, but did not pressure me to spend more money doing so unless I wanted to. I really appreciate vets that don't run up the bill just because they can. The facility is nice, clean, and modern. My favorite part about the short waiting stay was the dog trivia on the TV and being able to see the sweet cats hanging out in their room. Dr. Tyler also went out of her way to follow up with me about my pup a few days later as well. They are truly a great facility and crew to have close by. Plus, their Decatur location is 24 hours! I highly recommend them! read more

All 3 stars are for doing an excellent job performing emergency surgery at midnight on my 8-year-old GSD who had bloat. Minus 2 stars for not having the good bedside manner to follow up with anything more than an email after a high-risk, $3,500 surgery. I've owned 8 GSD's in my life and they have had all manner of illness and injury and our old vet always, always followed up with a phone call, even after relatively minor problems. I picked The Village Vets to be my children's doctor after moving to the area based on their reputation and I am extremely disappointed that an email from the Vet Tech is all the after care we received, especially after going to great lengths to explain how serious things still were when we brought Raiden home. The doctors we dealt with were both extremely knowledgeable. The Vet Techs were also knowledgeable and helpful. The front counter staff were also very pleasant to us. The successful operation was obviously the most important thing, I get that and I am very pleased that my pup is on the mend, but my customer service expectations are a little higher than just an email. read more

We're a two dog family, and both pups are loyal VV customers. Dr. DeLong usually sees us, and she's absolutely great! My pug needed surgery to remove bladder stones earlier this year, and everything went perfectly. As a nervous mama the few weeks before the surgery, she made me feel much more at ease and was very responsive to my numerous emails. She made a few follow-up calls after the surgery to make sure everything was ok with my little man. We've seen Dr. Irish as well a time or two, and she's also very friendly and helpful. The facility is always clean and the staff is always very friendly. It's a great place to take your four-legged baby for the best veterinary care. read more

Wonderful vet! Cannot say enough good things about Dr Irish and all the other doctors that helped our Chloe out when she was sick, and held our hands when we had to take her to the rainbow bridge. They were kind and caring and we so appreciate their support through this devastating loss to our family. Thank you, Village Vets. read more

The Village Vets - Our sweet dog, Chloe. Thanks for caring so much for her! - Veterinarians Near Me - Stone Mountain, Georgia

I love this place but the prices are so expensive I will now be taking my cat to the Planned Pethood of GA. We took our kitty here for 2 visits for shots, anti-flea medication, and bloodwork and the combined price was over $515! The prices are mind boggling. I came here because a friend recommended this group and while they are great to the pets, I cannot justify the price. We saw Dr. Flanagahn the first time and I liked her best and we were seen promptly. The second time we went, we were scheduled to see Dr. Irish and waited in the room for 20 minutes and no one came, I had to go to the front desk and ask what was going on. I've called the group several times to ask about pricing before I go in and what the office ladies give me is never accurate compared to the final price. They really need to be more transparent about pricing. I would come to the Village Vets again if my cat had a serious health issue and needed surgery but for normal things like shots, flea, dewormer, nail trim, neutering, etc-- advise you to go to Planned Pethood of GA and save yourself hundreds if not thousands of dollars. read more

I have been to this VV when I had to get my rescue dog neutered. That went fine, however, after the experience a friend of mine had with the Village Vets in Atlanta I can not, and will not, recommend any VV at this time. I will not go into the details of this terrible and ridiculously expensive experience, but hopefully when my friend is done dealing with her dog's illness she will contact VV and go over all the things that were done incorrectly. If at that point VV steps up and does the right thing then I will come back and update this review. read more

We've been to the Village Vets with three of our dogs since we moved to the metro area 6 years ago. The last few visits I have become increasingly frustrated with not only the price but the attitude of the vets and tech that I of course would want to get every single service--without asking me first. Our bills for simple ear infection treatments were adding up to 200 plus per treatment including a follow up (50 exam, 25 swab, etc.) It was unreal. We got a new puppy and decided to try Mountain Park Animal Hospital--and how pleased and excited was I to see a quote before they did any services? Will be our other two there as well. Summary: good service but ridiculously high prices and almost a sneaky sense of adding on treatments. read more

The staff is so friendly and helpful, and Trisha is a phenomenal groomer!

We have been coming to Village Vets since we got our puppy 9 years ago. I am happy with the care that we have received. Dr. Taylor and Dr. Irish are the best! They always answer our questions and are always friendly and caring to our dog Molly. I also appreciate that they are open on the weekend! I would highly recommend them to anyone. read more

I love this place! The staff is really nice and thorough. I highly recommend you visit them. They take Care Credit too!

Great vet place got a new puppy and took care of her no problem ask for Dr.Tyler very nice

I can't say enough about my visit. They were busy but managed my walk-in with no attitude. Everyone there was very sweet, and the vet was knowledgeable, concise and clear, answered all my questions, worked with my budget before anything happened and then went above and beyond with treating my dog. I've been to a lot of great vets in the area, and this hospital is one of the tops! read more

My old vet left prior practice and it was hard to change after 14 years . I went to village Vets on recommendation of a coworker. I was so glad I changed. dr Irish was great and the place was spotless. My dog has some allergy issues and she took and is taking the time to find out what is really going on with him . I was really appreciative they took the time to explain the costs up front which is really helpful. I am also making the change to their grooming option since they have his records there and only going to 1 place helps me and Shawn. I am very happy with the change I made read more