Remember when service mattered? 90% of wait staff walk by you and don't even make eye contact…read more Ok, it always mattered, but it's become about people who never make eye contact or seem to give a crap. Not if you're lucky enough to get Kennin as your waitress.. She is awesome, knowledgeable and sincerely seems to care that your time with her matters. Kennin is a throwback. Come for the wine, stay for Kennin's service. She's there Monday through Thursday! Thank you Kennin, we appreciate great service!

to sit at the edge of a volcanic rim and watch the kaleidoscope colors while sipping a local IPA…read moreand having some of the best food I've ever tasted including a lobster bisque that was to die for the service was incredible. There was a young lady waiting on me from Argentina and she was engaging, thoughtful and attentive. What a gem I'm so lucky that I was able to walk here and see this beautiful place. I hope I get to come back and bring my wife and daughter soon.!!!!!

The crew from start to finish were fantastic! Welcoming, informative and created a great experience…read morethroughout the day. We went on the 2PM cruise today and had fantastic weather for a lake cruise. They advised us to start lining up around 1:30p, started boarding around 1:45p and were promptly cruising following key safety messages. Key things to note below: -There is available seating toward the front outside, if you appreciate some sun and a cool breeze these may be the seats for you! -Guests moved in and out throughout the cruise, we opted to stay in for most of it but had no issues moving around outside to take photos comfortably. -Snacks and drinks are available for purchase onboard. -They had comfy blankets available inside to take outside to keep warm (very nice touch and they appeared to be very clean) -They did a great job slowing down in Emerald Bay and highlighting wildlife nearby for viewing and photography. -Don't forget to bring cash to tip the well-deserving crew! -We had a cool mix of tourists and locals to chat with on the cruise. -There are padded bench style seats indoor and plastic chairs as well. The upper deck also had seating (no shade up top aside from some in the front) -There are restrooms on board, I didn't use them but they were available. Highly recommend for a relaxing and informative cruise around South Lake Tahoe & Emerald Bay. Will definitely cruise again on our next visit to South Lake Tahoe. Star employee - The gal in the ticket office helped us as our tickets printed oddly. She confirmed we were on the list and would be able to board without it. She was so friendly & set a cheerful tone for the day. :) Note, I typically never write reviews this quickly but they did an amazing job and we had a few minutes to spare before dinner nearby. :) Happy Sailing!

What a great experience! The boat, the crew, even the small food offerings were amazing! The boat…read morecrew was fantastic and such stories and history revealed on this 2 and 1/2 hour outing! Highly recommended such a fun time!

The Landing Hotel and Spa went above and beyond for me. I had to cancel my reservation due to…read moreextenuating circumstances, and Chris, along with the staff I spoke with, handled everything with care, professionalism, and kindness. Even without staying, the customer service alone made a lasting impression. I truly appreciate how thoughtful and accommodating they were, and I'm very much looking forward to visiting in the spring. Thank you so much!

We had our wedding this last October. We stumbled across this place by chance when looking at…read moreother venues in the area. We feel in love with the view from the terrace which is where we had our ceremony and reception. We were impressed by the front reception staff immediately and booked our wedding about one year in advance. We met with Chelsea our on site Event Sales Manager, and things started off good. But we shortly there after felt like we were a nuisance by asking just a few questions, and we are low maintenance. You should plan on guests staying in other hotels as the wedding party booking process is a PIA, or perhaps this was just the case with our Event Manager, any questions took weeks or more to get a response. On top of that we reviewed pricing one year in advance at what we assumed was our guests budget, but we did not realize that the cost of a room about doubles with all their hidden fees. When we asked for a few minutes to meet and review some details of the site to figure out how and where we had access, and tried to coordinate it with a Sunday Wedding Open House, we were told that was her day off. I asked if she was going to the Open House which she said she was, everything made us feel unappreciated. We literally had 10 minutes of Q&A, which mostly revolved around where things were, what we had access to, so we could start planning decor, and things of that nature. We requested a 30 day prior meeting on site, with our wedding coordinator and Event Sales manager, as we want to review all last details and do a food sampling. Chelsea failed to respondto us or to our Coordinator, nor did she show up. Our coordinator had to call her manager to see what was going on, finally got her cell phone, she said she was working from home that day. We literally had no phone calls from our Event Sales Manager for the final 3 months. Once they have your money and commitment they no longer appreciate you or want to put any energy into you. Our Event Sales Coordinator ended up going to her high school reunion the weekend of our wedding, which would be fine if she informed us and told us an alternate contact should any issues arise, but it was a no call no show. Luckily our wedding coordinator was amazing, and had done many weddings at this site. They did REQUIRE a tip in advance of 20%. I asked than about if a tip jar would be placed at the bar and was told no that it would not. When we and the wedding party got down to the reception well after everyone else already there we found that there was a tip jar where they were asking all guest for more tips!! With no point of contact on site, we did nothing during the wedding as we wanted to focus on our day and deal with issues afterwards. After the wedding we spoke with her manager Keeley, told her of the main shortcomings during the process, in which she admitted things did not go as they should. When I asked for a few hundred dollars back for the double tipping I was told no way. She spoke with corporate and GM and they did not care, once they have you money. All the other people onsite were great. But if you go here, do not pay final amount until after the wedding. Challenge the up front tips, and be prepared that after you give them money they no longer care about making your day special. The Landing refused to respond to a complaint from the Better Business Bureau.

Friendly and polite staff, clean rooms! My room happened to be ready early and they let me in…read morewithout any extra charges- places like this really impress me, as they go the extra mile to make you feel comfortable. Would return.

We recently stayed at Stardust Lodge in South Lake Tahoe. The room itself was clean, comfortable,…read moreand the location was excellent -- close to everything and very convenient. However, our experience was overshadowed by how management handled a serious incident during our stay. My husband was bitten by a dog on the property at this pet-friendly establishment. While we understand that incidents can happen, what has been most disappointing is the complete lack of follow-up afterward. It has now been two weeks, and no one from administration, HR, management, or ownership has contacted us to check on him, apologize, or discuss the situation in any way. We expected far more professionalism, compassion, and accountability from a business in handling an incident involving guest safety. Unfortunately, the lack of communication and concern left us extremely disappointed.

I booked here on mostly credit card points. For two nights I think I only paid taxes and resort…read morefees which was around 113.00. I'm not a big fan of resort fees. Here there was an indoor pool/hot tub and small exercise room. Those are normal things to me, not resort things. I did like the hot tub and pool stayed open late for adult only time 10-midnight. I don't love that the only parking option is valet at 40 a day. I do love that they decorate in all teal becuase I find that color very tranquil and it's my favorite color. :) We had a king suite and it was modern and roomy and no complaints there whatsoever! Loved the true blackout curtains of course. We ate at the one place on site that was open til 11. It was mediocre. We did the breakfast buffet one morning. It was ok as well. Nothing stood out food wise on site. I'd say decor and hotel only (not considering food) was 4/4, although I'm not sure how much my room would have been without points, so not taking that into account.

I stayed at Margaritaville Resort Lake Tahoe for the first time using the Amex platinum Travel…read moreperks, which include early check in, late check out, room upgrade, and $100 dining credit. When I arrived, the front desk staff were great. The manager and Alexis were very friendly and provided me with everything I would need. I thought the room was nice. All the rooms are suites, with a separate living room, dining area, sofa bed, and then the bedroom. Bathroom is shower only but clean and functional. The gym is small but got the job done. The pools were not clean and had an overwhelming chlorine odor. I guess maybe that helps kill all the bacteria. But why the two stars you may ask. It's because they have a terrible valet company working here. This is a valet parking only resort for $40 a night. I thought it was unnerving when I first arrived and saw how the young valet drivers were treating the customers cars. They acted like it was NASCAR racing. (If you do not believe me, stand by the entrance of the parking lot which is left of the front entrance and watch how they drive the vehicles) But I dismissed my worrying thoughts and left the car with AAA Parking valet. I didn't take the car out for the two nights I stayed there. Upon check out and summoning my car from valet, the fender and front bumper were damaged. They know what they did because I saw the guilt on their faces. Filled out a claim. I asked to see the footage on arrival and they said that it was security's "day off". Huh?! Security completely takes days off at a giant resort hotel?! That was a cop out. AAA Parking Management that Margaritaville employs to valet their customers cars need to be investigated. I will file a complaint with the better business bureau and a civil suit against Margaritaville if action isn't taken in a timely manner. Needless to say I would never stay here again due to the valet only parking. With young men who do not respect people's property.

We had such a fantastic stay at Black Bear Lodge in South Lake Tahoe! It truly feels like the…read moreperfect blend of resort-style amenities and a cozy, intimate retreat, all at a really reasonable price. We've visited South Lake many times over the years and honestly had never considered staying here before, but now it's officially our go-to spot. We stayed in the Rubicon wing on the ground floor, and our room had the loveliest fireplace that made everything feel extra warm and relaxing. From the moment we arrived, we felt so welcomed. Homemade cookies were waiting for us, and we loved unwinding with a glass of wine from the happy hour bar in the beautiful lobby. One of our favorite thoughtful touches was the essential oil diffuser bar in the main lodge. You can borrow a diffuser and choose your own oil to bring back to your room, which made the whole experience feel extra special and personalized. The whole property is small, quaint, and impeccably clean, which made it so peaceful to stroll around and take it all in. We already can't wait to come back and next time, we're bringing family with us. Such a special place!

I really couldn't love this place more. Two years ago we went to the Hideout Cabin and it was…read moreincredibly beautiful and so peaceful. You can't beat this location being so close to everything yet feeling off the path and quiet. The lodge is stunning and a wonderful place to relax, have a drink, play a game or read a book. And the cabin feels like a serene home with all the right touches. We couldn't wait to go back. This year we stayed in the King Suite because the cabins were booked. It was still lovely and cozy but more modern feeling than the cabins. It's more of a hotel feel; wood floors would probably help rather than the carpet. It's different than the Hideout Cabin which is probably my favorite place to stay- not just in Tahoe. The hot tub is great but don't expect powerful jets and unfortunately the jets in the suite tub didn't work. That and the lighting in the suite are my only critiques (it's a bit harsh and the bathroom switches are confusing) Still, we are as happy as can be here. The added diffuser bar was a nice touch and surprise because there was a diffuser in the cabin last time we stayed but it's nice you can pick your favorite scent now. The staff here is also fantastic. Very kind and helpful. I wanted to bring our whole family here for Christmas after our first visit but they opted for a large cabin together. After a second trip, I'm even more sure this is the best place in Tahoe to stay. I'd visit the lake JUST to stay here. Thanks, Black Bear Lodge, see you next time!

Food was so delicious, atmosphere was wonderful, and our server, Jorge, was truly exceptional…read more As someone who has only ever worked service industry, I was truly impressed by his attentiveness and effortlessness in his craft. 11/10 no notes!!!

Service 5 * Food 2*…read moreAmbiance 3-4* Given it was a day prior to incoming storm, the place was relatively empty. Our server Robinson was great/friendly and on it. However, the food was lacking and my fish and chips ( mostly the chips) were cold. Fish looked excellent but only mild warm with a weird tartar sauce so I would pass on that. Husband enjoyed his salad and spicy chicken but all leafy Cobb didn't appeal much to him. The view and seating " could" be excellent on the right day. Prices fair.

Fun night at the Knight Monsters game!!!!!! Great seats!…read more Decent prices on food and drinks

So tonight was my FIRST ever Hockey game! Let me just say it was a night to remember. The venue is…read morebeautiful. Hockey is super fast paced and exciting. The Knight Monsters skated away with the win.

Wow!! It's always a good vibe, everyone is smiling, the bartenders are always in a good mood. It…read morefeels like everyone loves to be there which makes the place light up and feel welcoming. My husband and I always bring friends up when we come up to Tahoe. Mitch and his crew are the best! The best part?? the appetizers are HUGE! Perfect for sharing.

Pretty cool spot to hang out, and grab a couple of beers before playing a couple hands of black…read moreJack. We got the loaded nachos and it was a pretty hefty plate. The service was pretty good I could always go up to the counter and grab a beer if needed.