Absolutely the most unprofessional store manager I have ever encountered. How this store stays in business is beyond me. It's clear that UPS couldn't care less about his dismissive or, in my case, unnecessarily rude behavior towards his customers, as I've had zero follow up on my complaints. I had to leave the store to keep myself from getting into trouble. Thankfully, there are other mailing centers in the Manchester area, so I'll be using them. read more

I mostly utilize a UPS store when I'm returning an Amazon purchase. I stopped by a different location this week, and it's not as smooth as where I typically go. This UPS store is located on Prospect Avenue, right across the street from Spigot Cafe. Parking is limited, there are a few business in this area, and I've seen some pretty angry drivers pulling in and out of this lot. This can be a relatively busy street depending on time of day. I walked inside, there was a long line of about 15 people. I waited. My transaction was simple. I hand them my item, and show them the return code. They also sell some basic office and shipping supplies here, which were a bit difficult to access because there are so many boxes in the way. This UPS store will get the job done, but accessing it in this area is a bit more of an effort then it should be. I prefer to go to different location. read more

The UPS Store - Lots of boxes in the way. - Printing Services Near Me - West Hartford, Connecticut

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Had to do an Amazon return, I had everything ready but needed one small strip of tape for the return package. The young man (Justin?) at the store said he would charge me two dollars to add a small strip of tape to my envelope. I've been to many other UPS stores around the country who will tape for free if the item is packaged. I'm super disappointed that they are willing to lose my business over two dollars and a strip of tape. Never using this location again. read more

I've recently had 2 great shipping experiences at this store!! I shipped 7 boxes mid December & Justin helped me get the last 2 large boxes out of the car & the few knowing there were Christmas customers in line. No one got upset & he processed the order.. the boxes were there in 3 days as promised! He did NOT have 2 help w those ones in the car- I was grateful The 2nd package went out late Jan right before closing & there no complaints .. Justin was super professional! read more

I have found this location to be routinely unfriendly. Recently, I asked for some adhesive shipping label pouches and was told that they are not allowed to give those out at this location. In other locations, apparently other franchisees, this request is routinely granted. And I have seldom found service here to be anything other than sullen, unfortunately. Something tells me it might have to do with ownership. If it were incredible close to my home office, I would go elsewhere for UPS. read more

Customer for years, even after I moved to the other side of town. Never again after todays BS. Whomever owns this franchise location needs to revisit their new "cash grab" policies. Im totally on board with having to buy my own roll of packing tape for $3 to seal up my returns so I do not get charged a $2 fee each piece of tape for the store using its own tape. So today I had a single large 20" box, that I packed myself and overly taped for security. I simply needed to add in packing peanuts or filler so the items didn't move too much. Nothing was fragile or overly expensive. The shipping for regular ground was $15 and change to go to Enfield, CT. No problem at all. The "filler" is where the child-sized manager with a bowl cut decided to get complicated with his staff, who did offer me the air-pillows free with my paid $15 shipping before he overheard. They will not give you air-bags or paper for free with paying for shipping. They do not sell the airbags or packing peanuts. They do not sell any filler items. I could get the filler items for free if I purchased a new box for $8, but, would then physically HAVE to exit the store to re-pack my own items in the street. Are you laughing yet? The manager verbatim told me that UPS is similar to getting an oil change and that "packing" is a service they sell and that if I want to pack up my own box for $8 vs paying for their "packing" service which was quoted at $25, for a box that was already packed, prepared and just needed filler was a joke. AND get this, the little troll even asked if I had paid for my half-used roll and advanced towards me as if he was going to grab it! Thankfully im 5'10 and this little nugget was only counter height. So I said never again, took my box 2 minutes up the road to FEDEX, where an angel took my box, quoted me the same $15 but guaranteed my 1-day shipping, AND gave me filler paper for free and taped up my box. I didn't even need to use the $3 UPS labeled tape this place forces. Im all set, and peace UPS! FEDEX wins in the customer service department. read more

The UPS Store - Printing Services Near Me - West Hartford, Connecticut

Terrible customer service. They are trying to exploit people and charge them $$$ for a small piece of tape 4$ or even printing out the return label 5$ from a amazon. Rude and opportunistic. Stay away from that store. read more

Maybe the store owners, got wind of their terrible employees and hired new ones. The new employees are so much better than previous ones. Not sure about the business practices because I just had an Amazon return label in a already sealed box. They were very nice and courteous. read more

I stopped by the UPS store to make a return to Amazon and was blown away by how extremely courteous the girl behind the counter was. She greeted me warmly and helped me properly package and label my box. She asked for my email address to be kept abreast of UPS store discounts and specials, usually I decline such an offer but she was so courteous that I signed up! I'm sure I'll have to ship something again soon and I look forward to returning to this UPS store to do so. read more

Made appointment for notary service, but was turned away with suggestions of other locations. I made an appointment at this location. Massively inconvenient for me to go across town because their "system" is problematic. read more

Quick service. Came in on a Saturday. 8 people in front of me. In and out in less than 7 minutes! Thank you.

Bottom line, without having to read the details: DON'T RENT A BOX THERE - they raise rates by outrageous multiples every year once they think they've roped you in! There are MANY more economical and reliable options in the area, including, believe it or not, the Hartford USPS Main center with 24-hour staffed access. There were other issues with them as well; details follow: We had, until recently, been customers for many years, renting a box at the Boulevard UPS Store #2591, since the late 1990s. While they weren't exceptional, they weren't terrible either, until perhaps 3 or 4 years ago (around 2016), when their customer service and management started to go downhill. They used to be located at 1028 Boulevard, but for whatever reason, in 2016, they moved to a slightly smaller location a few stores down at 1022 Boulevard. They provided little notice of the move (a note in the box a few weeks before, which, since we rarely use it, if no one had gone by, we'd never have known about the move), and no means in the new 1022 store to retrieve mail after-hours, which was one of the main reasons why we chose the store at since the inception of service. After speaking with Kevin, we were "as a courtesy", given two extra months of service, which we felt wasn't all too generous for reasons which are beyond the scope of this post, but after years of problem-free service, we figured it was just a minor blip due to the move on the otherwise steady and reliable levels of service we had experienced in the past. This proved to be wishful thinking, unfortunately! In the 4 years since the move, things have gone steadily downhill. Many of the reviews here seem to encapsulate the same problems which we had (which in some ways is nice to know that it wasn't just us! :) ), but there were a number of cases where packages were received and tracked to the UPS Store, and staff there (Shane, and later on, the manager, Angie) claimed that it was not received. On one occasion in 2017, they repeatedly denied having received a given package, until we provided them with a number of different forms of proof that they did indeed receive it, after which they story suddenly changed from "We never, ever received it!" to "Oh yes, we did, but it wasn't addressed properly" (even though it was from a shipper who sent something every 4 months for a number of years and used the same name on the address!). Basically, they messed up, and instead of taking responsibility for their mistake and the time we wasted to correct it, they just made up excuses until it became too obvious to deny, and they offered us no apology or recompense for the time we wasted. There were a number of other cases like this, but the other reviews seem to summarize similar ones nicely, so suffice it to say that this should have been a sign in 2017 that the store and the service was going downhill! Then, in 2018, they raised the rates by 180% (no, no that's not a typo, that's almost DOUBLE), and we had to call them up and ask, as if this was some sort of Middle Eastern bazar, for a lower rate, which is demeaning for customers such ourselves who had been with them since the 1990s. Angie offered a rate "concession" of a 25% increase, even though the rate of inflation then was closer to 2%. Clearly just a money grab. This year (2020), they wanted ANOTHER 20% increase, during a viral epidemic, when inflation was/is flat, and there was no way for anyone to obtain an alternate store, and when we asked them to maintain the current rate until someone could travel there, they ignored the request and we never heard back from them (even though our correspondence was faxed, twice, and they received it both times). Follow up letters via postal mail were also ignored, and UPS's Corporate office refused to get involved in franchisee billing and rate practices. There are many other mailbox alternatives in the area, including the USPS with 24-hour staffed access, and significantly lower rates, so they may prove a more viable alternative, and more generally, since UPS Corporate doesn't get involved in policing pricing practices of their stores, perhaps consider avoiding the UPS Store altogether wherever you are and find a provider with non-gouging practices. read more

My roommate and I came to this UPS location to pick up a package that was unable to be delivered to our building. When we initially went in we were told by the employee working behind the counter, Luis, that the package had not been delivered to this location and we needed to call customer service. After calling customer service, my roommate was told the package was in fact at this location. She drove back over and Luis rudely told her he would not be giving her the package because my name was on it and he needed to see my ID. I tried talking to Luis over the phone to better understand the situation and he refused to answer the store phone at the time of my call. He then kicked my roommate out of the store. At this point, I decided to drive over and talk with Luis in person. He greeted me with anger and immediately treated me with disrespect. He asked for my ID. I gave it to him. He still refused to give me the package and asked for the tracking number. I told him I wasn't sure where to find that information and he got very angry. He told me to stop yelling and said that he was calling the police! It was completely unwarranted and out of the blue. He got the phone in his hand and kept yelling "I'm calling the police, I'm calling the police!" I finally convinced him to come out of hiding and give me my package. He then went and got the package and said, " This is the last package you will ever get from this location." Then he told us to leave the store or he was calling the police. I am not sure what triggered this man to be so hateful and take this power trip. He is clearly unfit to work with the public and should not be employed at UPS or any location that would include working with customer service. He made my roommate and me extremely uncomfortable and we are very uneasy that an unstable person would have free access to innocent citizens addresses. read more

I came here to send a 7 lb package to a PO Box after I realized it was Veteran's day and the USPS was closed. They told me it would be less expensive than the USPS anyway and that it would be an extra 4$ because they couldn't send directly to the PO Box and a postal service worker would have to pick it up the next day at their office. This totaled to $18 to ship my package. I decided to wait and try the USPS the next day myself, which ended up costing me $8. Clearly they are NOT less expensive than the USPS!!! read more

Had a fast and easy experience here. Great customer service, friendly peeps behind the counter. Much easier than trekking to an actual UPS shipment center. read more

Recently visited UPS to mail some souvenir mugs to my mom that have been sitting in my closet for a couple of years. They took the mugs (at the time in a ratty old box full of peanuts) and repackaged them and shipped them. Mom said everything arrived intact. Clerk behind the counter was helpful and got everything done timely. There's a premium for it, but if you need to get it there and know you're never going to pack it yourself, pack and ship at this location is recommended. read more

I made an appointment for notary services, left work early only to be told they only notarize on certain days. Why allow people to make appointments if you don't provide the service? read more

Why yelp a UPS store? Because the people here are so freaking nice!!! I came in to get something notarized and the guy who did it was so friendly and the job got done very quickly read more

Not very happy with this place right now. They couldn't ship my letter ups because it was to a po box but the employee said they could send it usps. I asked if it was more expensive here than the post office and was told that it was not - that I would pay the same price at the post office. So I paid $12.75 for 2 day priority mail. I find out later that the same thing would have cost $5.75 at the post office. So the employees are either uninformed or just liars. I could deal with the price, except it's now 6 days later and my letter hasn't been delivered yet. So they charged me more than double the price to be three times as slow. never again. read more

Helpful. HOWEVER. keep this in mind. This store nearly exclusively will quote you UPS prices for packages. UPS prices are considerably higher the USPS. If you are on a budget ALWAYS go to the USPS first. Having said that, the UPS store is an "authorized shipper for the USPS". In other words they have the capability of sending your package through the US Postal Service. A mail carrier picks up their outgoing packages and mail daily. They will charge you a fee however that will make the postage price a bit higher than if you took it to the USPS yourself. It will still be cheaper than UPS however. You will have to ask for this (sending via USPS) because the clerks will rarely mention it. Another thing. Before you rent a private mailbox there you should know that AGAIN, the USPS Post Office box prices are nearly half of what you will pay at the UPS store. The UPS store offers you the ability to use their address, making it seem like you are NOT using a private mailbox. This is a good thing for a lot of people who have businesses but do not want their customers thinking that they are working from a PO Box. YOU CAN GET THE SAME SERVICE from the USPS for HALF the price. The Postal Service will allow you to use the physical address of the post office with simply putting (as an example): #310111 as your address. The 310111 is your po box number. So your mail will be addresed as follows: Your name/business on the first line. 111 Smith St (example) on the second line. #310111 on the third line, and then the city state and zip for that Post Office box section. Same service UPS store has for half the price. read more