My experience has always been excellent with the staff helping to choose the best shipping option,…read moreincluding USPS. They measure and weight the package, and give the estimated delivery dates along with the price of each carrier. I also use Pak Mail for shredding financial papers: they had a locked bin that is picked up by a shredding service.

The lack of professionalism here is astounding. The diva working the register this morning doesn't…read moreknow how to talk to customers at all. I went in to mail a flat rate usps box. He told me the least expensive method was to use FedEx. When I POLITELY pointed out that it was a flat rate box (with a less expensive shipping price than I was being quoted) he puts a hand on his hip and says, "Yeah, if you go to the post office. We're not them." I returned later to get a key made and luckily got someone else to help, although ultimately I wasn't able to get the key either. At least he was reasonably human. I wasn't upset by the lack of service, but there is an appropriate way to speak to potential customers. I'm leaving two stars instead of one because I haven't had this issue before. Maybe he woke up on the wrong side of the bed or something, but I doubt I'll return.

My mother had recently passed and I had a few items of hers that I wanted to get home to my house…read morein California safely. The items were of little value, but were delicate. I visited twice in June and the staff was very kind and treated my items with great care. Everything arrived safely! I also sent some items to my mother's sister, and they also arrived quickly and in tact. I appreciated the time they all took to find the least expensive way to ship with the right amount of item cushioning. As other reviewers have noted, the prices are not cheap. I have shipped from lots of places in California that cost a lot more and arrived damaged. My mother used Pak Mail to send me items, and they always arrived as good as when she shipped them! Pak Mail is worth every cent!

I was tasked with helping my son pack for college. I forgot 10 shirts and 5 shorts, that apparently…read moremakes a world of difference. I stepped into Pak Mail to inquire about boxes, prices, and delivery times. I was pleased with all of the responses. I got his package mailed off for next day delivery via Fed Ex for the same rate I would have paid at the post office. It was a quick in and out trip. They helped me pick the most suitable packing supplies. They packaged it for me and verified the address. They have a very friendly staff and the ease is sending packages is awesome. My name was placed in their system for my future needs and I also got a coupon for my next shipment.

The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Nicole did not explain contract. Cost was supposed to be 19.95 a day. Surprise cost actually was…read more$121.00! Nicole ( csr) was too cold to go outside and check in the truck and it didn't even have a full tank of fuel, which I ended up getting charged for. POOR customer service and deception. Go to St. Joseph or Benton Harbor and save yourself grief and money.

This is my go to spot when shipping or returning things…read more This review is specifically for a return experience. My SHEIN return was definitely not a "happy" return, but Miss Christine turned it around. I messed up the process more than once...and she was patient, calm, and so kind through all of it. From scanning a bunch of items to juggling multiple QR codes. Even as the owner, she made me feel welcomed, not like an inconvenience. That kind of customer care really stands out. Thanks Christine and team for always helping me!

Walked in before closing for a quick ship out of something I bought on the road while I was out…read moreworking and didn't wanna lug it with me. Reggie was such an amazing help took his time and was very patient. We need more people like him thanks, Reggie!!

Wow! well, I have to say the past year I have had three missing packages from other places and I…read morewent tothis Dupont Rd Fort Wayne UPS store not in the right state of mind honestly as i was a tad worried but all three ladies there made me feel OK they assured me they would box the heavy package properly. They did not ridicule me, they did not act unprofessional, they did not get offended, they did not act or respond in any negative way to my anxious behavior!! They were AWESOME!! and told me my package will get there safely and they double taped the box .. they have now regained a customer. I have not been there for a year. I will be going back to this location. I love the people they have working there now.! not to mention the line was wrapped around the door before they even opened. They handled everything so well and with a calm friendly smile...major kudos to them. I'm serious.!!!

There isn't any room inside the store to line up so everyone crowds in. Very unorganized and…read morefrustrating. The owner/manager needs to help the staff there. They act like they're overworked and tired of being yelled at because of the customer frustration with the disorganization of the store. One employee today was yelling at the crowd of customers how much it sucked, voicing her extreme frustration. Poor people. Their boss must suck!!!

I was returning an Amazon item for shipping. Easy to do and staff was very helpful. They are…read morelocated in a hardware store that has free popcorn so this one should be on the "don't miss" list !

They don't carry envelopes! What kind of UPS wouldn't carry envelopes ? Waste of a drive.read more