I have had outstanding service the last three times I have been here with the associate Ashley. She knows her job very well and is very pleasant. From a simple prepaid return, to an overseas shipment, she does everything thoroughly and with a smile. Note to those sending overseas packages, you may experience issues trying to deal with others who work here who may tell you they cannot ship to another country, but they CAN and I think this is a training issue. Be sure to come in (during the week) when Ashley is there if you have an overseas parcel to mail. My brother has tried to ship something to Australia from this store only to be turned away. He went back on a weekday and Ashley was able to send it without issue. Another gentleman here (don't know his name) has assisted us with AT&T equipment returns and also helped us send some faxes. This guy does not know how to do the overseas shipping either as I have tried. But, he was very patient with me with the equipment return and did everything right to return the equipment to the vendor. Thanks Ashley for doing a great job! read more

Remember the old "mailbox's etc" that sort of evolved into UPS stores. Well while the USPS is no longer available from these locations they have so much more to offer than before. I wanted to send a gift to a old friend in the burbs yet I did not want to take the fews hours of time to drive & spend the all the $$$ on gas so I swing in here expecting to have to pay for packing materials boxes etc... Nope I just gave them the address & $20.00 got a receipt & I was out the door that simple so easy it was unreal. from this piont forward any large packages I have going out are going through the UPS store it does not get any easier than this. read more

The UPS Store - Shipping Centers Near Me - Ottawa, Illinois

While traveling from North Carolina to Wisconsin, my mother accidentally left her case of medications at a hotel in Peru, Illinois, and we did not come to realize it until we reached our destination in northern Wisconsin. We contacted the Ottawa, IL UPS store, and one of their wonderful employees, Beckie Pence, was so very kind to drive about 26 miles out of her way to pick up the case of medications at the hotel, and have them sent over night to our hotel in Wisconsin. Beckie was God's hands and feet in the midst of this event. We are ever so grateful for her sweet act of kindness, and we will never forget it. Most Sincerely, Janean Mirchandani read more

Wish there was a negative number to give. They actually ship the packages through the USPS. You will be paying them an insane amount to take your package to the post office. We were charged over $100 to ship a package to Sweden. It would have only cost $50 at the post office. They couldn't track the package and refused to return calls. Package is not where it was supposed to go and when I called their corporate office, they informed me that UPS has no jurisdiction over UPS "Stores". Waste of time, money, retail space Update: we were supposed to get a refund from this place. Still waiting and AGAIN cannot return phone calls. I'm not sure if they are just ignorant or attempting to scam us. Either way - DO NOT USE THE UPS STORE IN OTTAWA!! Update 2: still no refund, owner refuses to issue refund or return calls and laughed about the situation. Almost 4 months after package was sent. No package ever arrived, it was not returned to us, and NO refund from the UPS Store despite the owner telling corporate that we would receive one. read more

Says open 9-2:30 on Saturdays. Ive been there multiple times at or right after 9 and not open!!!!. Guess they make hours up as they go

Even with being super busy with the holidays approaching, they had great customer service making the process of sending out my packages so easy! really appreciate the workers there. read more

The new owners of the UPS Store in Ottawa, Illinois are scammers. I shipped a package to be overnighted on February 7, 2020 from this store. I paid $97.94 for the overnight service. The package was not delivered until Monday February 10, 2020. I have contacted the store on several occasions and just get a run around. I will never use their service again,and would caution anyone considering to use their service, to think twice before using The UPS Store's service in Ottawa, Illinois. read more

I have been into the store a couple of times in the last 2 months just to drop off a prepaid package to be shipped. I haven't even been acknowledged when I walked into the store and stepped up to the desk. I was in today to drop off a prepaid package to be shipped. The worker was already assisting another customer, but, he didn't even raise his head or give me a glance to let me know that he realized I was there. Because I didn't want to wait in line indefinitely while the worker finished helping the other customer, I set my box down on the counter and told the worker I was just dropping off a prepaid package. "Mmm hmm" was the only response I received before I walked out the door. Not a shining example of quality customer service. read more

I use the services at this store whenever I can. The gentleman that runs the place is very polite and helpful. He has assisted me many times with simple tasks, like mailing a letter to more complex tasks, such as mailing a tv! all I had to do was drop it off, leave the shipping information and of course pay. He did the rest. My package arrived at its destination well packed and on time. read more

This is the worst service I have ever had at a UPS store or any store for that matter. The person helping me did not answer my question and then when I asked him if he heard me he got an attitude as I walked out he made some comment under his breath, I said excuse me and then he called me a (sear word)b...h!(female dog)You can imagine how it went after that. I went ahead and called UPS corporate and had the Ottawa Police Department come up there. I will be pursuing this to the highest degree with UPS store under Tim Davis management team, the Ottawa police did not do their job they ended up asking me to leave and banned me from the store. Apparently Ottawa businesses can mistreat customers even swearing at them and the Ottawa police side with their home town businesses. I informed them that I'd make Ups and others fully aware...,apparently the businesses in Ottawa do not know how to treat customers, it appears to be a very negative unfriendly town, and that UPS store needs to get rid of this j..f guy or get a new franchise owner. I'm glad I reached the management for ups stores under Tim Davis. Ups store management under Tim Davis management team are fully investigating this person and location now. It's all on google just search ups stores corporate management structure and find the manger that handles this location. What comes around goes around. read more