I had some very personal information that I had to process through this store---printouts, pictures, etc. The owner clearly disapproved of things in my family history and he LITERALLY looked me up and down and huffed at me. Like I have any control over my ancestors. I have enough to process with my family without a judgemental UPS guy making it worse. I'm moving my business to a place that performs their UPS duties without a side of asshat. I am a pastor, btw. Not that he and his judgment ever bothered to ask. The wife is lovely. read more

A great location with plenty of free parking. The staff are very efficient and friendly with their customers. The prices are fair, besides who wants to go to the Post Office. read more

This morning I needed return amazon package.Being senior and not understand all functions for return label KEVIN young pleasant young man help me to complete return. Thank you. read more

I went into The UPS store today to return an Amazon package. I waited my turn and when I was at the counter things turned ugly. The young man would not help me with my return and pointed to a machine across the room saying I don't have time for Amazon. I told him I wasn't sure I could do it myself and he rudely told me to follow directions. I am 80 yrs old and I can't imagine my children speaking to anyone like that. I complained to the owner and he was just as nasty and told me to SHUSH ! A very nice customer came to my rescue and helped me through the processes. I will never step foot in that store again even though it's closest to my home. The way I was treated was disgraceful. read more

I sent a package today weighing ~9 pounds and dimensions of 28" x 25" x 5". On the UPS website, the price calculated to be $64.52. This price was more competitive than USPS or FedEx. When I dropped the package off at this UPS Store, they calculated the price as $78.58. When I asked why, the answer was, "We add one inch to each dimension to make sure the driver has enough room". Note: I checked the UPS website when I got home, and the UPS Store price was essentially the same as the online price of $78.36 for the 29" x 26" x 6" dimensions that they used). I pushed back on the $14 difference and they ended up giving me a five percent discount (to $74.65). Bottom-line: Even though the online pricing essentially matched the UPS Store price, and the "added inch to each dimension" seems trival, that added almost 30 PERCENT to the package volume (please do the calculation). So that is NOT a trivial increase. There are two major problems with this: The online calculator misrepresents the actual (in store) shipping pricing significantly (and misrepresents their actual pricing competitiveness against USPS and FedEx), and; 2) Do you really believe that a package will require the extra inch in each dimension (I do not for multiple reasons)? I feel taken advantage of; make sure this does not happen to you. read more

All employees go out of their way to service the guest. I was mistaken and dropped off a package for the post office. The customer service person look at my face and could read that I felt like can't believe I did this . She smiled and said I got you they will pick up the next day . Old fashioned customer service- highly recommend read more

I have been sending items through this store for several years now. Although I would not say they are overly friendly, they are not unfriendly either, just efficient and professional. Their prices are high but that is not the fault of the store, they must charge what corporate tells them to charge. They can't be too excessive because the majority of private and corporate shippers appear to be using UPS instead of other options (FedEx or USPS). read more

I absolutely HATE going to this location. The owner is rude and not friendly. No help. Hit and miss with friendliness of workers. Seems to hate when people bring in Amazon returns. read more

I go into this UPS store frequently and all of the employees are very helpful and the owner, Ehab Hadi, is nice and runs an efficient store. it's great to have this UPS store conveniently located. read more

Trash store. The kids working there were rude and told me they were gonna charge me 21 dollars to put a pair of shoes in a box and tape it. Insane. Then when I said I'll do it myself, they said I couldn't use their tape. Never going back, worst customer service and ideas. They way they were smug about it smiling or laughing was not professional at all. Avoid this spot. read more

My first impression, over the phone, when I called to verify their business hours was not great. The gentleman that answered the phone was the not friendly. If I had another choice for shipping nearby the phone interaction alone was enough for me to have gone elsewhere, however, the package needed to go out right away so I went in anyway. Looks like this is a pattern from other reviewers. To my surprise, when I arrived I was greeted by two very friendly employees. I wish I could remember the name of the male employee that helped me out. I arrived about 10 minutes before closing time. He was friendly and efficient. My packages arrived on time as well! Customer service is what sets businesses apart. People want to support the businesses that make them feel welcomed and appreciated. The staff up front is very nice, so this review is my token of appreciation to them. read more

Every time I go into this store, the people are so nice and helpful. I feel sorry for them when customers returning their Amazon packages get irate when they are the ones not following Amazon instructions. From me, thank you for your great customer service!!! :) read more

They make returns easy. In addition when I need a copy of my paintings they go out of their way to make the copies really good.

Postage was 56 dollars for a 7 lb box. I found out 10 mins after sending that the receiver was scamming me. The item left the store. The clerk told me they would retrieve and refund my money. The item ended up coming back 4 days later and they refused to refund my money. Basically wasted time and money. read more

Been here several times and never had an issue but today I needed to fax something for UNEMPLOYMENT ... so I am CLEARLY STRUGGLING FINANCIALLY.. I was told by the young man that it was $3.00 start up fee, plus .13 cents a page - I had an 8 page packet to fax and I was charged $18 dollars because he failed to mention the $1.84 charge per page to fax. Did he offer to cancel it? No. Offer to get the owner? No. Awful customer service and I will not be returning to this place to business. read more

The UPS Store - RIDICULOUS overpriced services - Printing Services Near Me - Oro Valley, Arizona

I told myself I would not use this UPS location ever again as the last time I did, the owner was very curt when I informed him that 2 cards I left to be mailed were never received - he blamed it on the post office and offered no apologies. I had to do an Amazon return for work today - it was a printer - I boxed it up exactly as it had arrived but I did not have any clear packaging tape. When I asked the staff member to put a piece of tape on the box she informed me that they are now charging $2 for tape! That is for a 15 inch piece of clear packing tape! Ridiculous! I will NEVER use this store again. read more

Good customer service is hard to find now this this UPS store is lacking training and how to provide good customer service.

This particular location is very convenient to my office so we drop off packages sometimes weekly. The owner has yet to be friendly when I have to deal with him. His staff however are always very friendly. I went in today to drop off a box and also do an amazon return. Not a hello, thank you or even have a good day. Every single time I deal with him he is rude to me. I'm done giving them my business and I would suggest anyone else in Oro Valley do the same. Find another location that appreciates your business. read more

This is our closest UPS store and we're now going anywhere else. When you walk in - the owner stands there and stares at you! How about a HELLO and a SMILE ?? This has happened over a dozen times - every time. Plus amazingly it STINKS in there ! There is an awful unwashed body smell that assaults your nose in their tiny space. Finally when i hand in my return it takes 2-3 DAYS to show up on my Amazon account. At the other store it is recorded immediately. read more

I have been to this location several times. The older gentleman is not at all friendly. My biggest concern is when dropping off a small book in an envelope and asking to send book rate my husband was charged $19.00. He didn't know that was outrageous (he does now). Really poor way to do business. Loved our UPS store in our precious neighborhood. read more

Bags of peanuts are only $3.59 and don't forget they will pack your boxes for you if you are in a hurry. read more

The UPS Store - Printing Services Near Me - Oro Valley, Arizona

I love this UPS store. They are always polite and helpful. I have sent and returned many packages with them without any problems. Great store! read more

This location solved a very difficult shipment issue and did exactly what they promised. I can trust for the store and its personnel. They resolved a problem, we had two other shipments in the 24 hours through other locations where were very poorly handled. This issue was done correctly. A good location. read more

Always efficient and friendly service when I've been there. It's a very convenient location and although it sometimes get busy they have the staff to handle it. There's plenty of parking available too read more

As someone who has moved many times over the years, lived in many different places around the country, I knew, when I got a box here at the 10645 N. Oracle location, that I'd want a UPS store purely from past experience at other locations. Today is exactly 1 year since I first moved to Oro Valley, and it's time for me to move on - I get to do that since I work from home and have the blessing to afford it. I only say this to show that I've been a customer a full year, and relying on the staff there for all my day to day mailing needs. And I haven't met or dealt with anyone more professional, respectful and helpful. The convenience of this location was perfect. And the quality of my experience is just one where I can highly recommend the location and the team that made my experience what it is. read more

Just crappy customer service and attitude. Too many alternatives to use and not deal with this owner. Can't wait till he goes out of business and the location is taken over by someone who cares about their customers. read more

The owner, and employees, of the UPS Store in Oro Valley, next to the Fry's grocery store at Oracle and 1st Avenue, are GREAT! Friendly, helpful, conscientious and they go the extra mile to get you the service you need and want. Obviously this business, like all businesses, charges for its services, and if you want the cheapest, cheapest, cheapest, cheapest price for what you need, you'd be better off going to the U. S. Postal Service and waiting in their long lines. But, I have found that for the excellent and timely -- not to mention cheerful and courteous -- service they provide, that you cannot beat them. I highly recommend the UPS Store 5809 in Oro Valley, Arizona!!!!! read more

This has been my local UPS store for over a decade, for shipping, notary service, and Amazon returns. The service from the hired help (employees) all have been great, and friendly. I assume the older gentleman is the owner. He always seem upset and felt like I bothering him. The greeting is "Yes.." or nothing at all. When the transaction is done, he said nothing, and I often have to say "thank you" as he turns away. Customer service should be a priority. At least "pretend" you are happy that I'm supporting your store. I don't want to go to another UPS store that's out of my way. read more

( the two younger men and young woman employees don't apply to this post they are always very nice and professional) I don't have a printer at home and I have a small business so I print a lot of labels here and have never had an issue until my last visit. The older man was helping me and could not print the labels, he got very angry and just kept saying that the labels can't be printed because of the email format that I sent it in. I've printed 40+labels here before, emailing the labels in the same format each time. I never got a sorry or anything. I just left. One day later I get an email that they printed the labels and they have them ready for me but they are raising the prices to $5 standard charge + price per printed sheet. My ups store back at home in Florida prints my labels for free. I thought the original $2 fee was a stretch but it's an understandable fee that maybe corporate has enforced but all of a sudden after this encounter they have the audacity to charge me more than double the price a day after when they print the labels. At least let me know before you print them. This is ridiculous especially for someone who puts up with the poor customer service and has given them a lot of business. Sad. read more

There are closer shipping businesses to my house near Ina and Oracle, but the service at this UPS Store is so exceptional I will never switch to another location. The staff feels like family, everyone is intelligent and courteous and efficient. They email/text you when packages arrive, and help you carry goods to the car. They forward my mail all over the country when I'm working on the road, and there has never been a mistake in 5+ years of patronage. Ehab the Manager is one of the kindest people I know in Tucson. I cannot recommend this spot enough. The Best. read more

Not sure why the other reviews are so low ... the man who just helped me was so kind and he actually remembered me from last time I was in. There was an issue with one of my packages and he was super understanding and helpful. Very satisfied with this interaction ! read more

I recently needed to ship an old audio tuner. They did an excellent job of packaging it, and it arrived in perfect condition.

Yesterday I was out running errands and I had planned to drop off a rather large package to my usual UPS Store for shipment. I was up in Oro Valley and saw this UPS Store and decided to drop my package off and save myself an extra stop. First my box was quite large and weighed 30 lbs. As a middle aged female the three steps down were difficult but I made it without falling. I even worked the door open by myself while holding this huge heavy box. Two men at the counter watched me huff and puff my way into the store and stop at a processing desk to wait my turn. One employee then walks over to the counter and informs me "I'm ready now". Leaving me of course to once again pick up my heavy bulky box and carry it to the counter. Let me say first that customer service in this store is nonexistent. This is the last time I will be using this store. Second if you are a female and have a heavy, bulky package don't expect any help so make other arrangements. I certainly won't be back not even if it means driving extra miles to drop off a package. read more

They REPEATEDLY lie to you about the cheapest method - one time trying to charge me $17 more than necessary. I have had to ask multiple times about UPS ground rate (which I knew walking in the door) after they quoted a much higher price. Even when I did finally get them to use UPS ground, it was $2.50 more than it should be and I was also overcharged (vs advertised price) for the box I bought there. They also lie to you about excessive charging for services being UPS fault. I can send a two page document to be printed via UPS to that same store for 18 cents. If you don't pay online they want to charge you $2 for two sheets of simple black/white printing which happened to be the UPS shipping label. I asked them why it was $2.00 instead of $0.18 - the owner kept saying UPS makes me charge that amount. I asked is it cheaper if I go online (he didn't realize I did that before either). He said no - he is forced to charge that amount. Not so at all. It was all him lying. The UPS Store owner will take advantage of you if you don't know the rates and don't know what your options are. I have no trust in this store. I never thought I would say this but my experience was far, far, far better at our local Post Office. The guy there helped me fit my item into a smaller box - saving me money. It is a shame as I love UPS and have never had issues with any UPS managed shipping center, but these UPS stores are privately owned so while it isn't UPS that is lying/cheating, it does negatively affect my wanting to ship via UPS. Since UPS is a fine company - find another store to ship from - you will save yourself quite a bit of money and not feel cheated every time you walk in the door. read more

If I could give less stars I would. I am new to the area and this was my first visit. I believe the man there was the owner, but hard to believe that an owner would be so rude and uncaring, must not want to be in business much longer. There are too many other shipping companies in this town, I will not be back to this one. read more

Thank you for your friendliness, helpfulness, and efficiency. It is so nice to know that there are still businesses where the employees are friendly and helpful. Ehab and his crew are so kind to me and my little ones. I do all of my business now at this UPS location. read more

I love working with Ehab and his staff. Professional, friendly, and customer focused. I have had virtually all my printing done at this store for several years and just couldn't be happier with the service I've received! read more

Wow.. that's all I have to say. Absolute WORST customer service ever! I shipped a pair of shoes from here and I told the girl I needed a box and to send it the least expensive trackable way. She charged me for the shipment and as I was about to leave I realized she was taping the shoebox up with the label on it. I asked her if she was going to put it in a box and she said no, it would be fine. I left feeling super uneasy about it since I've never seen anything shipped in the original box. Anything could have happened to the shoes! Despite my husband urging me to go back to have it shipped correctly I decided against it. Over a week later I still hadn't got the refund (and somehow managed to lose the receipt) so I call the location. I was on the phone for a half hour while they tried to locate the transaction. After finally finding it, they tell me that the tracking number would have been on the bottom of the receipt on a sticker. I KNEW this wasn't done but couldn't find the receipt to prove it. After searching high and low, just to prove them wrong, I found it. I took it in that same night to be sure that I was able to speak to the same woman I spoke with on the phone. Sure enough, no tracking number was added. All throughout the phone call the woman made sure to tell me that she didn't feel as though it was their fault, that I should keep my receipt. I told her I'm usually on top of things like that but with my wedding and an injury in the past couple weeks, it just wasn't at the forefront of my mind. Amazing customer service that is, blaming your paying customer multiple times. While in the office she also told me that the girl who rang me up was let go because she'd made too many errors.... this was after previously promising me that the girl would have done her job right because that's the way she was trained.. Also, upon asking what would happen if my package was lost, I was told it would just be my loss (!??!?!) They said they'd work with USPS to locate the package but that was just a line of bullarky because without a tracking number, that's never going to happen. Long story short, save your time, money, and frustration and take your package to a location that knows what they're doing because this place clearly has no clue and has absolutely NO customer service skills what-so-ever. Never again. read more

I ship many high dollar audiophile stereo pieces. The manager and staff at this UPS store are experts at packing, friendly, and kind. I have not packed a single item since I started using this UPS store. The prices for packing and shipping can't be beat and all of my items arrive in perfect condition read more

I'm sorry, but perhaps my expectations were too high. I have a UPS business account, and love their shipping services and customer service. So I expected to find that same level of service in the store. Since this is franchised I believe, my review can't be expected to apply to any other location. But this one? They would not allow me to ship using my own account number. What? I had to pay full price, no discount for being a UPS customer. In essence they didn't want my business. They charged me the same for a 7 lb package as an 11 lb package, meaning they were going off of size not weight. They could have offered to provide a smaller or different size box to use to reduce the cost. This is what they do when you are at the AIM mail center I frequent. They suggest alternatives to save you money. To HELP you, the customer, get the best service and rates. Not so here, they seemingly just want to maximize their profit. They went so far as to tell me that NO UPS Store would let me use my account. Which isn't true. At all. UPS wants small businesses to use the stores. So as far as service and helpfulness and all-around making my life as a small business owner easier, they did not meet the standards. I hope they take this criticism in the spirit it is given and make some changes. Helping a customer be successful is the key to their own success overall. Instead, they are simply trying to maximize their margins on every transaction, doing the customer a great disservice. read more