The people that work here are extremely friendly, hard working, and great at what they do. And they are so fast, rolling customers though at such a quick pace. I have never had that experience going to any other UPS location. I would very highly recommend using their services. read more

I was told to take the item I ordered to a "Happy Returns" location which included this UPS location. I put it back in the original box but the girl took one look at it and said it was too big and would need to be repacked. She did not even look at my return barcode. So I took it to staples. Staples took it out of the box and put it in a "Happy returns" basket with other returns and said that is the way they require it to be returned. Makes sense. Less cost for one big box instead of a bunch of little ones. They gave me a receipt and I was on my way. I suspect UPS is also supposed to do that but because she did not even look at the return slip, they lost my business. I'll use another shipper in the future. read more

Great place to send & receive mail, email, & fax items; also copy items. Finally got around to see about having package shipped there. They always provide outstanding service and support. read more

The UPS Store - Hours during these times. - Shipping Centers Near Me - Norristown, Pennsylvania

Wonderful service. I thought I had left my wallet in the store. They quickly reviewed the video footage and confirmed I did not. I later found it wedged underneath a car seat. I appreciated them quickly reviewing and confirming for me! read more

Worst experience of my life. This UPS store nearly cost me $90,000 because they failed to put my envelope in a express envelope. How lazy can you be? Not only were they reprimanded by UPS, but further sanctions and possibly a suspension of services could be coming down the pike. If he denies this, I have further proof. This "owner" decided to save himself 3 seconds and threw my envelope, that I paid $26 to mail in a 10x13 express envelope, into the regular air bin. It got lost for a week! Then found, the lost again on delivery. Fact. He refused to place the letter in the envelope while I waited. He said, "We do them all at the end of the day." Wrong. His actions delayed a large business deal for 9 days. Several people lost over 40 hours of work trying to figure out ways to redo the actions. Had he placed it in the envelope, it never would have been CAUGHT IN A SORTING BELT! Craig and this store cost UPS precious hours reviewing camera footage to see where it had gone. Forget bank managers, myself and many others. Rude, obnoxious and spiteful service at this atrocity of a UPS store. WHERE IS PROOF YOU PLACED IT IN THE PROPER EXPRESS ENVELOPE. WHY DID UPS PAY ME $150 FOR YOUR STORE's REFUSAL TO REFUND ME A MERE $25? read more

The UPS Store - Shipping Centers Near Me - Norristown, Pennsylvania

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Used to come here all the time. Will no longer be coming here after my last experience. They tried to charge me $2 to tape a box and were rude about it. Plenty of other options to ship from. Don't need to be gouged for money and left pissed off. read more

Fabulous!!! NEW Management took over in the beginning of the year! Please give a second chance if you had a bad experience in the past. My new go-to shop for printing materials for my new business. FYI they do mail merge if you need a mailing list printed on envelopes (like baby shower announcements) or post cards. Paresh is extremely welcoming, conscientious and professional. Charleton took the time to make sure everyone of his customers had all of their needs met. This store is a perfect example of why I always try and spend my money with small, locally owned businesses. Beth G read more

I stopped in yesterday with my grandmother, who had to send out items to Florida. The employee who was working was friendly and efficient! He was able to look up the address no problem because my grandmother had forgotten her phone with the address, and he was able to pack up the items very quickly and efficiently. We were in and out quickly. My only gripe isn't with the store itself, I'm just not a fan of the parking lot. The parking spots in front of the strip mall are always taken and cars rush right behind you if you are trying to back out, and the lot is narrow to begin with. Germantown Pike is hit or miss for traffic. All in all, the store itself was a great experience but the parking lot is a drawback, one that may prevent me fr coming back too often in the future. read more

Great customer service is hard to fine! I came into the store for a rush job. I needed 300 color, folded copies by the end of the day. The cost was $700 less then their nerby competitor. I was skeptical of the quality since the price point was so different. Craig,the General Manager, printed one copy to ensure I was satisfied. The quality not only went beyond my expectations the paper was better then the local competitor. Not to mention the competitor told me that type of paper did not exist. If you are looking for exceptional service and quality product that will not disappoint visit this UPS store! read more

We needed notary services on a Sunday, called them to see if they had a notary on staff, the person who answered wasn't sure if the notary was coming in but took my callback info. When the notary came in they called me and we were able to notarize the documents we needed. read more

It's amazing how one bad employee can turn you off to a whole store. I stopped in to get my fingerprints done and the man at the counter was friendly enough. The woman on the other hand, was rude, didn't look at my when she spoke (I wasn't sure she was talking to me at first) and then made snarky, snappish remarks at everything. Basically this one person made me never want to stop into that store again. If you want my advice, drive out of your way to avoid this store. Edit: I had to go back here awhile later (for work) and the rest of the staff were very nice. It's just this one, older lady who is terrible. So I'm changing my review to three stars. read more

It isn't the store as much as it is your delivery service. I just went to a UPS store and had a good experience. What I don't like is your drivers. I don't think you understand how frustrating it is to constantly wonder where your delivery is. The worst is fed ex and the absolute worst is Amazon. read more

The two gentleman there working last Sunday we're extremely rude when I was mailing a few packages. One of them who was older and had glasses made disparaging comments about my last name and berated me in front of other customers since he had to tape two of the 5 boxes and that was considered "uncompensated time". This branch is the worst branch I have ever used, the employees are nasty and cannot deliver even basic customer service. Please take your business elsewhere to the other UPS store 5 minutes away. I will be filing a complaint with the UPS headquarters. read more

Can't speak to the shipping through UPS, but I've been in here 3-4 times now for fingerprinting and they're pretty efficient. It had been a few years since my last time, but I called on Monday and the woman I spoke with was real nice and said that if I came down between 10-5 during the week with my ID and registration they'd take me right away. My wife and I both went and we were in and out in less than 10 minutes. With the amount of occupations that require fingerprinting these days, I thought it'd be worth a review because this is one of the most convenient locations to get this done. If you're in the area and need fingerprinting, check it out. read more

Worst place ever. If I could give 0 stars, I would. They have no regard for customers. I was actually screamed at by the general manager Craig for inquiring where my lost package had gone. To quote him, "HOW MANY TIMES DO I HAVE TO TELL YOU ITS NOT HERE?" Ummm excuse me? You lost my package. How can you be so rude to customers. Please avoid this store. There is a Staples in the same plaza that can mail out your needs. read more

Terrible. This store refused to issue me a $25 refund for a package not delivered on time. A BLATANT POLICY VIOLATION, per UPS. Instead, I had to go all the way across the country with phone calls, and finally had UPS reprimand them, plus issue me a $150 check for all my troubles dealing with this atrocity of a store. So they can say all they want, they threw my envelope in a bin, lost it, cost all of us time and money, and then lied about it. End of story. I have the proof and at least 6 people to back up my story ... oh and the $150 UPS CHECK REFUND! When UPS issues you a refund that is 6x what you paid, that is an egregious error on this store's part. Nobody does that these days. read more

I went in this past Thursday to pick up my watch. Whoever was working the register was sweet and had a sense of humor :)

Had to get fingerprinted. Easy, quick, and the staff definitely knew what he was doing. Another employee was helping a customer tape up his large box. Clean friendly location! Highly recommended! read more

Stay as far away from this place as you can. Every other person was right about this store when they talk about horrible customer service. I work 10.5 hour days and needed to ship a package off (it was a return from Christmas, I hadn't had time). I didn't have packing tape at home, so I thought it would be okay if the worker could tape it up quickly before it was sent off. I took the package in and explained to this man my menial plight, he rolled his eyes at me and stated, "Well I GUESS I can tape it, but it will cost you a dollar." I said that was fine and he taped it up while simultaneously lecturing me on not having any packing tape. I do not carry cash so I pulled out my debit card (I know it's only a dollar but I was asked to pay, so there you go). This man proceeded to look at me again, and say "You don't even have a dollar in cash?" I said no, that I do not usually carry cash. He then rolled his eyes again and said that he isn't going to run the machine for a dollar. He then condescended me again saying how he "did me a favor" and next time bring my package in sealed because it saves him time. I didn't know what to say other than "okay" and walked out. Quite frankly, I should have told him to go f*** himself, but my mother told me treat people how I expect to be treated. Clearly he did not get the same memo. If you'd like to be treated like a working adult, and not a child, please avoid this store at all costs. read more

Miss our friend at ups store. Although 2 of the sales clerks are nice, the one is miserable. Mr. Know it all. Feel bad for other employees.

I went to this UPS location on Friday, 9/13/13 to ship a package. I wish I could give it zero stars because the employees could care less about their customers. I walked in and not one employee acknowledged me. After standing awkwardly at the counter for two minutes, I realized that the female employee with her back to me was busy having a personal phone conversation and the other employee was doing fingerprints for a customer. I left and went to FedEX to ship my package. No need to give my business to people who don't even care about how they represent the company they work for. read more

Went to this ups store to ship a couple packages. I work for ups and would like to point out the ups store is franchises and is not representative of ups. Ups employees receive a small discount when shipping I asked the clerk and owner about the discount and they never heard of it. Must have not gotten memo. After I looked up the discount on the ups website and provided my id as were supposed he refused to grant me discount and refused to look at webpage and threatened to throw me out. Never been treated like this ever. Again I'd like to stress this. This store does not represent UPS. Worst store I have ever been too do not go here maybe he will get bought out by a better and more customer friendly person. Also the store closed early from hours posted and pissed or quite a few other people that were there as well. Again do not go here. I had to get my discount via Internet. Also thanks for choosing ups guys. Been with company for almost three years in international management. read more

The UPS Store - Couldn't resist!!! Lol - Shipping Centers Near Me - Norristown, Pennsylvania

greta as always.............the best in community service and helps when u need all time. Manager and the owner are great - much friendly and nice staff. Understands your needs!! read more

I went to this store to have my fingerprints done for work. The lady who waited on me was so RUDE! I brought in my registration ID as requested. Tried reading the number to her but I had a hard time seeing the numbers. SO she rips the paper from my hand and begins pounding on the keyboard. I ask what did I do to offend her. She starts in on me saying how she is so sorry that I find fingerprinting such a traumatic experience. I said who said it is traumatic? I just walked in the door. Then she rudely says to me How is it that you can drive when you cannot see! I told her I only need reading glasses. (not that I have to explain anything to her). I told her that is is being rude and I don't appreciate being treated like that. She stomps off and tells her manager that he needs to deal with me. What did I do except struggle to see the numbers. I am human and forgot my reading glasses. Also I sit here and wonder why the manager let her continue being rude to me. He just stood in the background and let this all take place. When he did take over for her he said he would speak to her about this. I doubt he will since he let it happen in the beginning. I would fire her! and as I see there are others that have had very similar things happen. read more